I have to leave another review. After leaving a one star review concerning a hotel booking I have been contacted by Agoda AI and forced to identify the details of my booking reference to Trust Pilot... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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The hotel that we stayed in was amazing, problem was Agoda cancelled my booking for reasons best known to themselves. When l contacted them they told me to rebook which l did ( the 4 night stay was a... See more
Company replied
Unfortunately after having booked many trips through agoda now i have to give up on 5 paid nights for a hotel in paris called Peyris Opera. I recommend two things : 1) do not book through agoda b... See more
Company replied
On July 17 at 3:00 AM, booking #678469015 failed (wrong keybox code, host unreachable). Agoda Support offered zero emergency lodging, leaving us stranded on the street at night. We were for... See more
Company replied
Company details
- Travel Agency
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Aggregator
About Agoda
Written by the company
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more.
Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.
Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Contact info
Singapore
- www.agoda.com
2.2
Poor
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The worst kind of service ever…
The worst kind of service ever experience. Distant, difficult and no sense of responsibility. Even their handling was useless.
Would never try to use this service again. You are on your own once you engage with them.
July 10, 2026
Unprompted review
Reply from Agoda
Hi Radiohead82,
Our apologies for any inconvenience caused. Please let us look into your booking issues. Please share your booking ID, email address, and concern through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
We look forward to assisting you.
^SS
Please dont book with them
I have loved Agoda with hotel bookings. I have made my first mistake of booking the flights and made a typo of one letter on name. The airline stated its free if its done within 24 hrs of booking. Agoda said i need to pay so i agree but charged me per ticket(so twice because its a return ticket) and not per booking. And when you booked thru them you cant add the booking to the actual airline website which is bad cause trip.com and booking.com can be added. Please dont make a mistake of booking with them. Will be deleting my account once the trip has been finished.
July 30, 2026
Unprompted review
Reply from Agoda
Hi customer,
Our apologies for any inconvenience caused. Please let us look into your booking issues. Please share your booking ID, email address, and concern through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
We look forward to assisting you.
^SS
Reply from Agoda
Hi Siriluck C.,
Thank you for the review. If there's anything that you wish us to look into your booking, please share your booking ID, email address, and concern through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
We look forward to assisting you.
^SS
Don’t even know how to give 0 stars
Don’t even know how to give 0 stars. The worst customer service ever. I would never ever book with Agoda again. I booked a room and received a different room upon check in. Agoda confirmed that due to THEIR technical error the wrong room was advised to the hotel. Different room to what I have booked and I couldn’t stay in that room as the toilet was RIGHT next to the bed and the reason why I booked the other room. I therefore ended up going to a different hotel but Agoda did not refund me and offered me a $250 compensation for a room that I did not stay in due to their technical error. Their automated AI just kept repeating itself and even when I spoke to them just said they’ll review and I’ll get the same automated message. What a rubbish company
July 26, 2026
Unprompted review
Reply from Agoda
Dear Jennifer Lee,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Agoda charged me for a reservation I was told had failed
I made one booking attempt, but Agoda’s system created another reservation without my knowledge or approval. The only email I received stated that my booking could not be confirmed and that no reservation had been made, so I reasonably booked the same hotel elsewhere. Agoda later charged my card for the reservation they stated could not be confirmed and refused a refund, referring to an undisclosed third-party booking partner who they claim is the only one who can approve a refund. My communication and payment were with Agoda, not this unknown partner (who is not the hotel).
This is not a case of changing my mind or cancelling a valid reservation. I acted based on the information Agoda provided. Agoda should take responsibility for its own booking process and errors.
This is misleading, poor customer handling, and unacceptable. If Agoda continues to refuse a refund, I will be forced to pursue a credit card chargeback through my bank.
July 26, 2026
Unprompted review
Reply from Agoda
Dear Ditte H,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
No way to cancel a double booking, no response from Agoda
AGOTO is TERRIBLE-No CUSTOMER SERVICE. NO WAY TO TALK TO SOMEONE. NO ANSWER WHEN YOU EMAIL THEM. I went to Booking.com and chose my hotel I was directed to Agoda.com. I booked a room in South Portland, Maine. Then I got a message from from credit card which I took as they declined because it was in Singapore. SO I booked another room using another credit card. Once I booked it I got a confirmation from the first booking. SO I immediately tried to cancel the 2nd booking but they give so little time to cancel that I missed the deadline. I contacted 3 times but no response. I contacted the hotel but they said they can not do anything since Agoda has the payment and they said other people had complaints about Agoda.
June 24, 2026
Unprompted review
Reply from Agoda
Dear Linda Carter,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Booking with Agoda all a scam!!
I have booked 7 nights with all-inclusive through Agoda and when I have arrived they have sent the reservation for a full board, and with a smaller amount than I have paid (303€ less than what I have paid). I have contacted and talked with them about this issue, they said they saw I had the reservation for all-inclusive but they will not pay that. Will not recommend to book with them as I have spent 4h in the hotel’s reception trying to get what I have paid for and they refuse to resolve anything. They also lied about speaking woth the manager of the hotel and saying he refused to upgrade us to all-inclusive while I was sitting next to him and they did not contact them once regarding my reservation. Also, they said that I have cancelled my reservation even tho i have paid it and checked-in at the hotel :)
It is a big fat scam. DO NOT BOOK THROUGH THEM!!! Moreover, I have paid for the all-inclusive upgrade from my pocket and was cheaper with 100€ for the whole stay.
July 29, 2026
Unprompted review
Reply from Agoda
Dear Raluca Alexandra Camerzan,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
A Definate go to provider!
My experience with Agoda has been positive overall. While they are not always the absolute cheapest option, they frequently offer good deals that are competitive with other booking platforms. I find the website fairly easy to use, and the cancellation process is straightforward when needed. Agoda has become one of my go-to companies for booking travel thanks to their reliable service and competitive pricing.
April 8, 2026
FRAUD
FRAUD!
I made a hotel booking at holiday inn website. At the end of transaction was quoted charge in dollars. Realised entered the wrong email address( one letter wrong) Emailed holiday inn immediately to notify them and send me the confirmation to the correct email address. No response. Luckily took a snapshot of the reference number. When arrived to UK called holiday inn. They said I made reservation with Agoda. When called Agoda they said I booked through Price Plan !!! They declined to assist. Price plan is US company. Could not get through by phone. Emailed Price plan and they responded sending me link to portal for people who rent properties and I could not work it out. Despite explaining an error with the email address, reference number, their response was it’s a wrong email address I was writing from!!! The email explaining everything with reference number should be enough for them to cancel my reservation. Back to Agoda. They declined to do anything despite being sister companies. Emailed Price Plan again but no response whatsoever.
I made reservation from Bosnia at website I always use to book holiday inn rooms. How they interrupted my booking is still enigma for me. They charged my bank account immediately in dollars. Holiday inn charges bank account on arrival. The website clearly said cancellation free until a day before arrival. Now, I can not cancel it. Agoda and Price Plan are sister companies and should be able to assist.Agoda unable to help. Price Plan not responding to the second email. Their resolution rate is 9%. Who did I book through? How is it possible? Sister company unable to assist. DO NOT USE THESE THEY WILL RIP YOU OFF!
July 29, 2026
Unprompted review
Reply from Agoda
Dear faris faris,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Great all round service.
July 22, 2026
Always problems wrong amount beds
Always problems with this site. Wrong beds and rooms and then you cant get your money back.
July 26, 2026
Unprompted review
Reply from Agoda
Dear Selim,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
WATCH out with Agoda / EXPEDIA, SCAM danger
WATCH out with Agoda, this platform is NOT SERIOUS, they sold me a stay in Bahamas , charged me the taxes and fess and upon arrival in Bahamas the hotel told me that Agoda did not pay them taxes and fess and I had to pay an additional 60 US$ ... DO NOT BOOK OVER AGODA or EXPEDIA platform, it seems they sell SCAM bookings and noone answers.
July 28, 2026
Unprompted review
Reply from Agoda
Dear Jan,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Appalling experience
Appalling experience! System errors get blamed on customers. Told I owed 50% of a booking fee for a booking that was never confirmed and cancelled by agoda after 24 hrs of no confirmation by host. Support Phone lines unpredictable with multiple cut offs. I was not phoned back 4 out 5 times even when I asked the agent if they would call back if we get cut off and they promised that they would. No resolution call was made - an email was sent where they seem to agree I don’t owe anything but apparently the money will take over 30 days to be returned to me! Not to mention the 2 or 3 hours of my time that was spent on calls. I would not recommend this company to anyone and have no intention of using them again.
July 28, 2026
Unprompted review
Reply from Agoda
Dear Belinda Kotze,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
Rosie
The hotel that we stayed in was…great but Agoda are crooks
The hotel that we stayed in was amazing, problem was Agoda cancelled my booking for reasons best known to themselves. When l contacted them they told me to rebook which l did ( the 4 night stay was a surprise for my husbands birthday) When we arrived at the hotel l had 2 bookings and they took the cost of the hotel twice from my credit card. Many emails and phone calls on our return some taking over an hour , the problem was discovered. The booking had been cancelled by Agoda for a better price but the member of staff who emailed me sent it to the wrong address! So therefore l didn’t receive it. I told them that l required a full refund , much humming and harring they agreed to pay me approx £100 pounds less. As this had been going on for so long l reluctantly agreed. The stay was at the start of June 26 and to date 28/7 they have paid me an amount which is approx £ 260 short. The chances of getting my money back l think is nil. Agoda are a shady organisation which is run from far flung countries. I think that they are crooks so beware.
June 4, 2026
Unprompted review
Reply from Agoda
Dear Jane Chaney,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
A never never again experience
We booked a hotel room Hotel Tini near Soltau in Germany, in our booking request we informed that we would bring a small dog, all went well, we got a reservation confirmation shortly after, but when we arrived at the hotel, we was rejected because we brought this small dog, even though we had a confirmation of the booking, the hotel owner was cold, and didn't help with any information about were to find another hotel, very well done chap.
we have been trying to contact Agoda several times, to at least getting our payment back, but no answer of any kind.
so I can't say this loud enough, don't expect any kind of help from their side at all, when they have cashed in, they are cold as ice, so stay away, a never never again company
July 3, 2026
Unprompted review
Reply from Agoda
Dear Steen Andersen,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We acknowledge your concern and will reach out to you via registered contact details shortly. Rest assured that you will receive the necessary assistance promptly.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
Rosie
Forced to pay for check in luggage even it was included in my ticket as the information of checked in luggage was not in the Airline System it was embarrassing at the airport
Dear Agoda Customer Support,
I am writing to request a refund of AUD 938.65 in checked baggage fees that I was forced to pay at the airport on both sectors of my trip, despite my Agoda booking clearly including a checked baggage allowance.
Booking details:
• Agoda Booking ID: AGODA BOOKING ID 2007414767 & 2007414768
• Passengers: Krishan Lal Bhateja and Kiran Bhateja (2 adults)
• Airline: Batik Air
• Outbound: Melbourne (MEL) to Bali (DPS), 11 July 2026, Flight ID5336,
OD178 dep 07:00 – Airline Reference: FGFFLD
• Return: Bali (DPS) to Melbourne (MEL), 18 July 2026, Flight ID5335 OD177, Dep 21:00 – Airline Reference: FHLWQJ
My Agoda booking confirmation clearly shows a checked baggage allowance of 1 x 20 kg per passenger for both passengers, on both the outbound and return sectors. However, at check-in on both occasions, Batik Air staff advised that no checked baggage entitlement appeared in their system for our booking, and we were required to pay at the counter in order to travel:
• Melbourne Airport, 11 July 2026: AUD 620
• Ngurah Rai Airport, Bali, 18 July 2026: AUD 318.65
• Total paid: AUD 918.65
This is a clear discrepancy between what Agoda sold to us and what was transmitted to the airline. As the booking agent, Agoda is responsible for ensuring that the fare and its inclusions, including checked baggage, are correctly recorded with the carrier.
I have attached the following supporting documents:
1. Screenshots of my Agoda booking details showing 1 x 20 kg checked baggage per passenger on both sectors (with airline references FGFFLD and FHLWQJ)
2. Payment receipt/card statement for AUD 620.00 (Melbourne, 11 July 2026)
3. Payment receipt/card statement for AUD 318.65 (Denpasar, 18 July 2026)
I request a full refund of AUD 938.65$to my original payment method. Please confirm receipt of this claim and provide a case reference number. If this matter is not resolved within 14 days, I will escalate it to Consumer Affairs Victoria and initiate a chargeback through my card issuer for services not provided as described.
I look forward to your prompt response
No response to my mail & even no complaint received number is communicated
July 11, 2026
Unprompted review
Reply from Agoda
Dear Krishan Lal Bhateja,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We acknowledge your concern and will reach out to you via registered contact details shortly. Rest assured that you will receive the necessary assistance promptly.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
Rosie
I booked a hotel in Amsterdam through…
I booked a hotel in Amsterdam through them; they sent me a confirmation message and attached a hotel voucher. As I always do, I contacted the hotel to verify the booking. The hotel got back to me stating that there was no reservation under my name and that they hadn't worked with Agoda for several years. I even showed them the voucher, but they said they would not honor an Agoda voucher. I contacted Agoda via their app, email, and WhatsApp; across all channels, they told me not to worry and that they were waiting for a response from their partner. In the meantime, the hotel shared their correspondence with Agoda with me; Agoda had actually asked the hotel not to speak to me anymore and to direct me to them instead. I sent Agoda the entire correspondence, but they are simply ignoring me and not responding on any platform.
Today is August 1 and I’m still waiting for them to solve the issue with the hotel but still nothing.
!!!!!Update from August 4
I have been waiting nearly two weeks for Agoda to resolve the issue with the hotel, and I am even in contact with a hotel representative myself; meanwhile, Agoda keeps sending me automated messages without offering any solution, and they haven't even spoken to the hotel as they promised they would—it is simply a disgraceful company.
July 28, 2026
Unprompted review
Reply from Agoda
Dear מאיר ביטון,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
This company is s**t
This company is s**t. Each time I had a problem while travelling they could not help. I waited hours for them to come back to me once because I was going to an hostel that needed to provide a door code the day of my stay but they never did. I was stuck on the street and Agoda was just not helping. It was disaster. Finally they came back and offered an hotel and said they would pay, but they didn’t. Another trip, I booked an apartment, I got there and it was just a room. I contacted them to solve this and get a refund but they didn’t want to refund and could not help find another place. Spent all night waiting for their replies that took forever. If you use that platform, it’s gambling. They may be a few dollars less, but they have no service, which is shit when you get a bad situation on your trip. It can become a nightmare.
July 28, 2026
Unprompted review
Reply from Agoda
Dear NADINE,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Agoda cheats
Booked Half Board and hotel told by Agoda only B&B. This seems to be a way for Agoda to cheat and make money. Similar thing happened in earlier booking with Agoda
July 21, 2026
Unprompted review
Reply from Agoda
Dear Cyril,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
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