AIB Insurance Reviews 

729
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the extremely friendly and approachable staff members who always go above and beyond to deliver exceptional, highly personalized service. Reviewers frequently mention receiving great competitive prices and finding fantastic insurance deals tailored precisely to their unique vehicle and lifestyle coverage requirements. Some reviewers were not happy with unexpected cancellation fees, unusually high exit charges, or particularly steep price increases experienced during their policy renewals. A few consumers also noted frustrating communication difficulties when attempting to modify existing coverages or navigate strict administrative rules with the support team.

What people talk about most

Staff

Users describe positive interactions with staff, praising representatives for being helpful, polite, and... See more

Service

Consumers find service to be exceptionally positive, praising the knowledgeable and proactive team that... See more

Price

Clients share positive opinions on price, reporting great deals and competitively priced coverage compared to... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

Value for money

Customers consistently report satisfaction regarding value for money, highlighting competitive pricing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have dealt with AIB for several years now and found the staff very helpful. You can actually speak to a person who takes all your details in a friendly, thorough and efficient manner. We have a c... See more

Company replied

Rated 5 out of 5 stars

Recently took out modified insurance via AIB and can't fault the process. 1st class experience from Ryan Upton. Touch wood I never need to make a claim, however I have peace of mind of my cover and... See more

Rated 5 out of 5 stars

This is my 3rd year (and 5th renewal across two cars) with AIB More recently my agent has been Andrew Heath - very good Just find them easy to do business with, organised, do all the heavy lifting... See more

Rated 5 out of 5 stars

My campervan conversion insurance needed an upgrade after spending several thousand pounds on alterations. My current insurer’s quote to increase the value seemed high to me, so I went in search... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

AIB Insurance offer a bespoke personal lines for all your insurance needs. Call us now for an instant quote and cover.


Contact info

4.8

Excellent

TrustScore 5 out of 5

729 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(729)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly professional staff

Worked with me to get the best price, shout out to Scott 👍 best breakdown cover UK and Europe any size, weight of vehicle. Definitely worth calling 📞

January 10, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

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Rated 5 out of 5 stars

Excellent service

Excellent, speedy service. Most helpful.

January 13, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

my X3 insurance Renewal ! I have used AIB for the last 2 years…

I have used AIB for the last 2 years and delighted to continue to use their car Insurance for my X3.
The service has been very good to date, dealing with Charles, Scott & Lorcan who have all been in touch regularly, very professional.
would highly recommend.

January 9, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Charles, Scott and Lorcan in our office.

Rated 5 out of 5 stars

Scott Paddington today 10/01/25

Scott Paddington today 10/01/25, really worked hard, to provide me with few options, finally I did find the most suitable for me.
Dedication, and customer focus, really made my day.
Many thanks good Sir Scott !

January 10, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

5th year of being with AIB

5th year of being with AIB, Scott is very knowledgeable and really goes the extra mile for clients. The kind of service ethic he has is sadly very rare to find now days and the knowledge that he has done his best in all aspects towards my renewals of the policy is very comforting.
As a customer service operative myself, I recognise quality service, I have never shopped around for the insurance on this vehicle as the renewal prices are always more than reasonable.
I always recommend AIB to fellow motorhome owners.
Here’s to another year guys!!

January 10, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

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Rated 5 out of 5 stars

The renewal of the Motorhome insurance…

The renewal of the Motorhome insurance was made easier by speaking to Scott based in the UK. Scott was super efficient and very helpful in getting the right cover and competitive price. Nothing was too much trouble and I’m pleased to renew for another year.

January 9, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

The annual increase doesn’t seem so bad…

I like the way this company operates; a timely reminder is sent before the new renewal quote is discussed on the phone. Scott was most helpful and made the annual increase less painful, as Aviva had withdrawn from this motorhome section of motor insurance, and a fresh company would need to step in. 13% increase so it’s hard for a pensioner! He arranged everything to be sent securely and now it’s time for the car...

January 8, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Excellent Customer Service

Have been using AIB for 9yrs insuring my 1998 Romahome which most companies won't cover due to it's age. Also have car ins & while not the cheapest I can get they offer a great value UK & European breakdown cover. Have renewed again as the customer service is excellent, friendly & very personal & Scott who dealt with it is very helpful.

January 8, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Quick and professional service been…

Quick and professional service been using AIB for few years now and can't fault the service Scot is always happy to help and talk you through the products they offer and to find the best product for your needs highly recommend

January 8, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

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Rated 5 out of 5 stars

Professional and Nice

Scott Paddington is a nice and professional guy. He answered all of my questions and helped me to get a good premium rate of my car insurance. I am happy with the services.

January 8, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Great price for insurance

Great price for insurance. Cost to insure my classic Australian Ford Capri hardly went up from last year. Great quick service to renew.

January 7, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service… professional and friendly. Have used them for years to insure my BMW Z3. Scott was once again so helpful in searching for the best price and benefits and handled my renewal in a couple of minutes.

January 6, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

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Rated 4 out of 5 stars

I have just renewed with AIB again…

I have just renewed with AIB again ,going into my third year with them ,I find them easy to talk to and more importantly on this occasion, Scott was extremely helpful and transparent with his advice for me .

January 3, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Scott Paddington. Amazing

5 minutes before Christmas I bought a new car, an import at that. Artur was great he put me in touch with Scott Paddington. This man Scott, went above and beyond. Half of the call I was in shock with the deal he got me, it was less than half, others quoted, and so much more was included. If I could jump through phone and hugged him I would have. Amazing amazing service from start to finish. Thankyou

December 18, 2024
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Fantastic customer service from this…

Fantastic customer service from this company.
Special mention to Scott. Thanks.

December 31, 2024
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Scott was great

Scott was great, cover came in cheaper than last year, all sorted out in 10 Minuets, Perfect service, thank you 👍

December 27, 2024
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

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Rated 5 out of 5 stars

Real 5-star service

I've been using AIB for five years and they've always come up with the best cover for my motorhomes, not just on price but the whole package.
Once again, thank you Scott for the professional way you handled my renewal and saved me a packet!

December 20, 2024
Unprompted review

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