Aimtools Reviews 

381
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptionally fast delivery times, secure packaging, and highly competitive prices offered across a very wide selection of specialized products. Buyers also consistently appreciate the dependable build quality of the tools and the clear, friendly communication provided throughout the entire online purchasing journey. Some reviewers were not happy with specific product conditions upon arrival at their homes. A few consumers reported receiving items with missing essential parts or severe operational defects, while others experienced frustrating issues with delayed fulfillment and unhelpful customer support.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items such as calipers, shears, and... See more

Delivery service

Clients share positive opinions on delivery service, consistently reporting quick shipping times and smooth... See more

Price

Customers had positive experiences with price, consistently finding the costs reasonable and competitive.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are sturdy and offer... See more

Order

People report positive experiences with order, highlighting a simple and smooth process. Consumers appreciate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've purchased a few tools from aim tools on ebay over the last few years, always great service and the tools are very good value, I've just started buying directly from aim tools themselves and it's... See more

Rated 5 out of 5 stars

Aim tools great at communicating every step of your purchase Delivery was when specified well packaged. Tools are good quality and a good price. I check around the tool sites for a good price and find... See more

Rated 5 out of 5 stars

Have to say fantastic service and price. Wasn’t sure anyone would stock spares for the weigh bars but really impressed with range of spares available. Many thanks will be back 👍🏻


Company details

  1. Hardware Store
  2. Electrical Appliance Wholesaler
  3. Electronic Parts Supplier
  4. Lighting Store
  5. Pneumatic Tools Supplier
  6. Tool Wholesaler

Written by the company

Welcome to Aim Tools, a UK based supplier of domestic, commercial and industrial power and hand tools, as well as electrical products, lights and accessories. We cover orders both wholesale and retail, in the UK and abroad; including Europe, America, Australia, Far East and Middle East with over 20 years experience in the industry and pride ourselves on our customer service and quality of products.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

381 reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(381)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Always good

As always, very good.
I've been buying from Aim Tools for years.
They are very often my go to supplier.

August 1, 2024
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Reply from Aimtools

Thanks for sharing your rating and review!

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Rated 4 out of 5 stars

Aimtools have very mixed reviews on…

UPDATE.....
My review below was my initial experience of a first time purchase with Aimtools. However, although a bit late in the day due to their emails going into my spam box ( hardly my fault and I had checked previously) contact from Aimtools did finally happen.
It was from Zena who was genuine and respectful of the troubles I had experienced and explained the courier had experienced difficulties and something they were not able to control.
I appreciate the honesty and accept their apology but would really recommend they supply a better method of communucation to avoid leaving
customers feeling stressed out and potentially damaging reviews of what I now feel is a genuine business which could just do with a bit of improvement in providing avenues of contact .
I WOULD use them again, and would also say go to their site direct as you can save a lot from the prices shown on ebay etc. 👍

My original review below....
Aimtools have very mixed reviews on here and it does not bode well for them.
At first all went well and I received good communication, invoice and tracking info.
The tracking progress was alarming, made no sense and was a cause of concern. It was with TNT so no fault of Aimtools.
The item did not arrive when stated but no need to worry other than I had no idea where it was because it appeared to go from the UK to Germany ...erratic as said previously .
However I did want to air my worries when suddenly the tracking showed it had been delivered the following day in the morning!!!
First thought is where to, but TNT request you pass a security question for the information to be made avaliable . Nothing worked and I was having a mild panic because now I have no further info from TNT so I go to Aimtools and this is where they are at fault as they have NO customer email or phone number or means to communicate direct .
There is a 'support email' address on their website and invoice and that is it.
I sent 2 messages in rapid succession to Aimtools, awaited a reply but nothing to even say they will respond in 24hours...zero contact.
I went to ebay where I first saw the company (but went direct to their website as it was cheaper to purchase my item) and via ebay messages told them as I needed to speak regarding an order made via their website ( an automated reply came 24 hours later and said to wait to hear from them).
30 hours after TNT had ended their part in my tale of woe, a courier turned up as I was in the process of reporting the possible scam purchase/ to my card company ...my order finally arrived! Driver of van was delightful and totally confused why tracking had sent me a bunch of rubbish as he had only taken collection that morning of my parcel.
All a very frustrating.

July 27, 2024
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Reply from Aimtools

Thanks for sharing your rating and review!

Rated 4 out of 5 stars

Bought many compressors from this…

Bought many compressors from this company as they go with the pie machines we manufacture.
The website and delivery work very well with excellent value. Would give 5 stars If they had replaced or repaired 1 compressor that broke while under warranty but they said it had been used outside of the compressors specification.

June 25, 2024
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Thanks for sharing your rating and review!

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Rated 5 out of 5 stars

A fantastic nibbler

A fantastic nibbler, easy to use and a brilliant price, the best purchase I've made. Thanks.

April 29, 2024
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Reply from Aimtools

Thanks for sharing your rating and review!

Rated 4 out of 5 stars

Absolutely no support or way of contacting seller.

Ordered two diesel filters which arrive quickly and efficiently. However, on inspection both filters have been very poorly manufactured, allowing dirty, unfiltered fuel to bypass the filter and contaminate the "filtered fuel". I have tried to email (six emails so far to four seperate addresses found on the website. Delivery receipts for emails have been received but not a single response. I also found a telephone number, that has an answer phone service with no way of leaving a message. I will now be contacting my credit card company to dispute the charge and claim a charge-back. If you use this company and everthing goes well you will probably be happy. If something goes wrong you will have no way of contacting them or getting any solution. Beware!
Aim: If you wish to resolve this situation, my oder number is 2037283. You have my email and telephone number.
I was contacted by Aneem after almost a week of sending emails. She was most helpful, arranged a full refund and apologised for the experience. It seems there was some difficulty with my emails not arriving.

April 18, 2024
Unprompted review
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Reply from Aimtools

Thanks for sharing your rating and review, apologies once again!

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Rated 5 out of 5 stars

We were very pleased to receive the box…

We were very pleased to receive the box and pan folder I t has not been installed yet but I did spend condiderable time viewing other products and this was the best option to purchase.I have no doubt that this will perform well and be good value for money

March 25, 2024
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Reply from Aimtools

Thanks for sharing your rating and review!

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