Air Canada Reviews 

Horrible, dishonest airline that steals value from its customers. First I pay to select a seat—when I show up to check in, a lazy woman who is talking on FaceTime while speaking to me says “your seat was changed—I can’t help you call customer service”. Then I pay for online wifi which it says can be transferred between devices—there was no way to transfer, and the “high speed” wifi is extremely slow to even load web pages. Next the plane is so hot that I can’t sleep. They charge you for headsets for the in flight movies. Water is rationed out a jug. Don’t fly with these people. Take your business anywhere else.

I booked a flight from Denver to Toronto on 6 August 2026 and need to bring it forward by two days. A simple, straightforward request made well in advance of my travel date.

Despite repeated attempts across every available channel, I have been completely unable to reach anyone at Air Canada:

- Email sent — no response
- Online contact form completed — no response
- Called customer service and waited on hold for 60 minutes after navigating the automated system — no one answered
- Attempted to use the Manage My Booking self-service tool — it crashed repeatedly

I have now resorted to writing directly to the CEO and posting this review, simply to get someone to respond.

I am not asking for a refund, compensation, or anything extraordinary. I just need to change a flight date. The fact that this has proved impossible through any of Air Canada's official channels is a serious failure of basic customer service.

I will update this review if and when the matter is resolved.

I've had decent customer service with these guys before but certainly not this time.
They're stealing more than $500 for me because I had a flight that needed to be canceled for a valid reason. (Death in family) And they were supposed to give me my money back to my original payment method. They gave me the $500 in credits... Now these credits are expiring and I can't fly with their Canada because I have anaphylaxis anytime I try to board their antique airships...

I honestly don't have it to spend... The customer service person didn't seem to have a clue and was just making hmmm and other noises... Instead of saying anything useful.
I acted decent and I wasn't nasty on the phone at all... I just really wanted some help with this and they are screwing me over.

I have two days left to find a flight with Star Alliance in Europe... For under 500 Canadian dollars... Star Alliance seems to start at $2,000 for flights that you can get with other airlines for $50...

I no longer even live in Canada... I'm really disgusted with these guys and I will never fly with them or recommend that anyone else use this airline either.

Even if they get new nom-anaphylaxis airplanes that aren't 26 years old and made with tweed and dog hair...

Just terrible service.
She sounded confused when she said sorry for the death in the family... Well... Yikes. It was like she was asking a question.

With all the billions of dollars of government bailout money you would think that they wouldn't have to rob me as well.

The ticket I had, I cancelled within a week. I don't even think this crap is legal.

Our first flight was cancelled, and they hiked up for higher price. We had a fellow passenger who said they refused cancellation and got the same flight deal. When we called, we were told there were no options.

Flights were good and service was friendly. No issues on this flight. Not as bad as some people make them out to be.

We recently traveled to Toronto,Canada intending to leave on a red - eye 6-11 to 6-14 on 6/11/2. We recieved a text stated flight cancelled. We were to fly into Billy Bishop airport . They rebooked our flight at a totally different airport without calling or even texting or stating the airport name. We were traveling with a handicapped person in a wheelchair and this information was on the ticket. We walked several blocks took a bus and then a train to get the correct airport.
This is very stressful on all parties. We lost 2 days of travel.due to your inconsideration and poor attention to detail.
A handicapped person should not have to deal with this.
In addition your security tsa was ridiculous. It seems they lack training and treat people.with a disabilty who wears braces like a terrorist.
They even traumatized an autistic child who had a therapy teddy bear . They opened up the bear while the child is having an emotional meltdown.
The mother stated the other airports they flew through did not have a problem. They made them surrender the bear. What horrible service. You do not know the trauma you cause making a disabled person go through such stress. You can bet on bad advertising from all.of these families you have harassed excessively. We all understand protocol but common sense and kindness should also be implemented.

Absolutely Disgraceful Treatment During a Family Medical Emergency

My father was scheduled to fly with Air Canada but was suddenly hospitalized in the ICU with severe neurological complications, requiring emergency treatment and brain surgery. He was physically incapable of traveling.

I contacted Air Canada twice to explain the situation and requested either a refund or even a future travel credit. The first representative refused. I called again and spoke with a supervisor, hoping that the extraordinary circumstances would be taken into consideration.

Instead, I was told that the decision would not change no matter how many times I called. Despite having medical documentation, hospitalization records, and a doctor’s note available, there was no willingness to help whatsoever.

I understand that tickets have rules and restrictions. What I cannot understand is the complete lack of compassion shown to a family dealing with a life-threatening medical emergency. My father wasn’t cancelling a vacation because he changed his mind—he was in intensive care fighting for his health.

The lack of empathy, flexibility, and basic human decency shown throughout this process was shocking and deeply disappointing.

I will never forget how Air Canada treated my family during one of the most difficult times of our lives.

During our 6 hour flight from Cancun to YVR, the service crew, which I believe was made up of 4 Individuals had managed to deliver the poorest service quality I have witnessed in the air, in a long time.
1. None of them has smiled or shown any hospitality towards any passenger. All spoke in serious, authoritarian and ungenuine voice.
2. A crew of 3 male individuals took about 1.5 hours to do one round of drinks and refreshments.
3. There was no second round of refreshments during the 6 hour flight.
4. Last and most significant in my opinion is that the 3 mail crew sat for HOURS in the last row of the plane, helping themselves to refreshments and snacks for a significant part of the flight. One of them was dozing off (falling asleep), the other two enjoyed their screen times and snacks, while I, would have appreciated a round of water service or additional snacks.

I was shocked to say the least. This was a leg in a journey I took to Peru which included Avianca, LATAM and Jetsmart, and all of them have shown multiple times better service and genuine hospitality, even for jetsmart which was a no-frills airline.

Very disappointing Air Canada.

This my first time flying air Canada and it was the worst flying experience I’ve ever had…. I’ll never touch this airline again

Hidden fees are bull, way more expensive then budget airlines with far worse service. Won't fly again with them.

The flight itself from Heathrow to Calgary was fine. The cabin staff appeared surly and gave the impression that were doing their job under sufferance. The food was dire. They had a choice of chicken or pasta. By the time they got to me they only had pasta left. This pasta was so appalling bad. The pasta was sticking together and it was rubbery. Noticed that the cabin staff kept ignoring the left over meal plates on the next aisle. They had cleared the rest on the plane. A passenger after about 25 minutes had to call someone else to clear the tables despite that the cabin staff were walking up and down the same aisle. What is wrong with them?
On our return flight from Vancouver to Heathrow- it was noticed by several passengers that the attitude of the cabin staff were uncaring and not very pleasant. One of the passengers said that he couldn't understand what a particular air steward was saying. I must admit, her English was not good or clear. Learned from our outbound flight that the food is terrible so we ensured we had a decent meal at the airport prior to boarding. Better still, take your own food. The "breakfast" was appalling. A small pot of Vanilla yoghurt and a slice of cake ( okay if you like very sweet cake). Why doesn't Air Canada improve their food. Worst airline food I have experienced. The flight itself was fine. We had no say which airline to travel but would look at other alternatives given the chance. To sum up - poor cabin customer service and bad food.

I am busy for days to find out the price for extra kilo’s or extra bag for our flight to Toronto and later to Amsterdam. I can’t change my booking, you can not choose an extra bag. Even my travelagent can’t have contact with Air Canada. You can’t chat with them. Terrible and the price on the airport is always higher than when you can book it before. Maybe they do this on purpose so you pay more🙈

Extremely Poor Experience, Lack of Transparency, and Miscommunication
My experience with ASAP Tickets has been extremely disappointing and stressful from start to finish.
I was overcharged $225 for baggage fees that were not justified. I traveled from Edmonton, Alberta to Ghana, and I clearly had two checked suitcases, one carry-on, and one personal item. Each checked bag was within the allowed 50 lb limit. I also have photos of my luggage and weights as proof.
Despite this, I was contacted by at least seven different agents from ASAP Tickets, all sending conflicting emails and giving inconsistent explanations. Instead of resolving the issue, I was repeatedly told I was “over the limit,” even though I was not.
At 3:30 in the morning at Edmonton airport, I was also told by an Air Canada agent that I could not board due to a “missing return ticket.” This caused major confusion and nearly prevented me from flying. I was later informed at Toronto airport that this should not have happened, and that the information provided was incorrect.
The situation felt disorganized and poorly handled. At no point did ASAP Tickets take responsibility for the confusion or provide a clear resolution. Instead, I was passed between multiple agents, each contradicting the other.
To make matters worse, there were additional issues regarding ticket documentation and booking details that were not clearly explained to me at the time of purchase. I was left trying to resolve serious travel problems at the airport under extreme stress.
Overall, my experience has been frustrating, confusing, and unprofessional. I will not be using ASAP Tickets again and would strongly advise others to be cautious and ensure all booking and baggage details are fully confirmed in writing before traveling.
My experience with ASAP Tickets has been extremely disappointing and stressful. During my booking process, I was contacted by multiple agents (at least seven different emails), and I was repeatedly given conflicting information. I was also charged an unexpected $225 fee, which was never clearly explained or justified. The lack of coordination and consistency between agents made the entire process confusing and frustrating.
What concerns me most is that there appeared to be serious issues with how some documentation was handled during my booking, including what seemed like inconsistent or unreliable reservation information being issued. This raises serious questions about internal controls and oversight, and I strongly believe ASAP Tickets should investigate how such situations are being handled by their staff.
My experience with Air Canada was also very disappointing. On May 31st at the Edmonton airport, I was treated rudely by staff during a very stressful travel situation. I did not feel respected as a customer, and the interaction escalated unnecessarily. I was not the only passenger being treated this way, which makes me believe there is a wider issue with customer service training and professionalism.
Overall, I am deeply dissatisfied with both ASAP Tickets and Air Canada. I would strongly advise others to be cautious and ensure all details are clearly confirmed in writing before proceeding with bookings through ASAP Tickets. I also hope Air Canada takes customer service training more seriously to improve how passengers are treated in the future.
I have the name of the agent that did dummy tickets to air Canada flights as asap tickets screwed up again.so this agent decided to help out let's make up dummy reservations to make it look like u did have a return ticket. Guess what air Canada asap tickets the agent lied to u on the phone and covered up asap tickets mistakes
So let's talk

I recently flew with Air Canada in Economy Class and, unfortunately, it was one of the most uncomfortable flight experiences I have ever had.

The legroom was shockingly limited. I am only 172 cm (5’8”) tall, yet my knees were touching the seat in front of me for most of the flight. I have flown Economy on other airlines, including Southwest, and had significantly more space and comfort. The difference was remarkable.

The seat width was equally disappointing. The seat felt extremely narrow, and even the seatbelt dug into my hips, making the flight uncomfortable from start to finish.

What was even more concerning was the cleanliness of the aircraft. When we boarded, it was obvious that the cabin had not been properly cleaned. There was visible dirt on seats, tray tables, and surrounding areas. Passengers should not have to clean their own seating area before using it.

The lack of space combined with the poor condition of the cabin made this a very negative experience.

For the price I paid, this experience was simply unacceptable. I would seriously hesitate to choose Air Canada again and cannot recommend it to friends or family. Air Canada needs to do a much better job maintaining its aircraft and providing a minimum standard of comfort for its passengers.

Extremely disappointing.

I booked a roundtrip on Air Canada for August 2026. I booked this trip in September 2025. First of all, let me tell you: they literally rebooked my trip *five times* between September 2025 and March 2026 - which was absolutely insane in and of itself. But today, 11 June 2026, they emailed me and told me "one of your four legs was cancelled and we are not going to rebook it. Your only option is cancellation."

Great. Mind you, I booked my flights for $750 US, and the prices are now $1,750 US (+$1,000).

I will NEVER FLY AIR CANADA AGAIN. AVOID!!

I flew Air Canada Rouge flight AC1730 from Phoenix to Montreal on June 11, 2026 as the first leg of a long-awaited vacation to Europe.
At the check-in counter, I was forced to check my Tumi aluminum carry-on bag downstairs before TSA, even though I asked multiple times to take it to the gate so I could personally hand it over. The agent was dismissive and said they would “just tell me the same thing at the gate anyway.” When I politely pushed back, another staff member loudly interjected and yelled at me, saying “We already have you a ticket, it doesn’t matter” and that I would “receive my bag at my final destination.”
I was treated very poorly at 5:00 AM while simply trying to protect an expensive piece of luggage. I was calm and reasonable the entire time and even offered to gate-check the bag instead.
The way I was spoken to was completely unprofessional and unnecessary.
This kind of behavior is unacceptable, especially when traveling internationally with valuable belongings. I expect better from Air Canada.

Worst experience with customer service and flight. To and from Montreal both flights were canceled. I would never fly Air Canada again.

Sadly AC learn nothing from previous reviews. I am yet to fly with them but have experienced their Customer Care - or should that be "Customers - we don't care!" I booked 3 international flights last year (due to fly June/July this year) - and have experienced 6 changes to flights, seats and aircraft. Had paid for extra-legroom seats but was rebooked in regular economy with seats allocated by a computer which did not recognise my right to extra leg room seats, no explanation given, no refund offered. Worse - I was advised of this flight, seat and aircraft change by email, yet when I sign in to AC website and check "My trips" the former flight number, aircraft and seat numbers are unchanged! Try to contact "Customer (no) Service" and it seems a robot responds, does not read your email and simply spits out "Check out our website' (which never provided the information you need) or call our reservations/customer service number. The only problem is they never answer the phone - I spent 5 hours on three calls to try to speak to someone and finally gave up. I even wrote a snail mail to their CEO - and what did I receive in response? No answers to my relatively simple questions but telling me, just like the robot responses - to check the website of phone their non-answering phone number. I just hope their pilots and engineers are more competent than their Customer Relations team!

Horrible ability to handle situations. 2 hours delay and still not taking off yet. Long time delay is the worst experience one can get from flying. Just speechless on efficiency. There are people waiting for me in Paris for next plan and 2 hours past still no idea when to take off.

Finally on my way from Stockholm to Mexico via Toronto. Booked business and was so looking forward to the trip. And my first flight wit the airline.
The crew come late.
Just boarded. No AC working, took forever to get something to drink almost no storage and cramped seat and the smallest screen I ever have had.
And to know that the next flight will be even smaller.
This is definitely not what I payed for.
We had unfortunately an Airbus 330.

Glad I’m not flying back with them.