Air Canada Reviews 

Absolutely shocking customer service,
Missed .y flight due to another airline cancelled flight,
Ok not there fault spoke to them informing them I booked a new flight one way with them at a cost of £600 each to then find out my return flight cancelled because I didn't get the original flight out
Even though I spoke to them and booked another flight with them at no point informing me I would have my return cancelled. Customer support awful takes 2 hrs to get someone to answer and basically all you get is but you missed your flight.
Even though I told the. I was going to miss it and booked another at a cost. Had I been informed I needed to return flight i could have got that when I booked my new flight for approx £80 - £100 more but now I have to pay another £450 obviously used another airline would never fly with Aircanada again. I could have had cheaper flights with a different airline to start with but thought Aircanada would be a better airline how wrong was I.

Just got off a 9 hour flight from Zurich to Toronto on Air Canada and I see why the airline gets terrible reviews. We paid a lot extra for Premium Economy yet the seats were rock hard and miserable. Leg room was fine. My seat did not have working electronics so I had no overhead light to read by or to call the flight attendant for the entire flight. Gave up on watching a movie after the system shut down and did lengthy reboots 3 times. Flight attendants were not friendly and didnt smile once the entire time. I will never fly this airline again if I have other options.

Very disappointed with our experience with Air Canada traveling to the Optimist North American Championship in Halifax.

We carefully checked Air Canada’s sporting equipment policy before flying, which clearly states they accept equipment up to 115 inches. Our Optimist sail tube was only 95 inches long, yet staff at Miami International Airport still refused to allow it on the flight.

As competitive sailors, the sails are essential equipment. Because of this decision, my son had to travel to one of the biggest championships of the year without his sails, affecting his preparation and competition.

What makes this even harder to understand is that our connecting flight AC664 from Montreal to Halifax was operated on a large Airbus A330 aircraft with significant cargo space.

We trusted the published policy and planned our trip accordingly. Unfortunately, the policy was not honored, causing unnecessary stress, inconvenience, and additional expenses during an important international event.

I hope Air Canada reviews this situation seriously and improves staff training so future athletes and families do not experience the same issue.

Flight cancelled. No offer for an alternative. No offer for accomodation. They offered a refund only and for us to find an alternative...

We booked an Air Canada all inclusive vacation to the Blue Bay Esmeralda Resort in Riviera Maya, Cancun, Mexico, Dec.31 - Jan. 7, 2026. To surprise us, our son paid for an upgrade to the Garden View room at an additional cost of $400 and an extra $190 for his room. Upon arrival, when we asked the resort about the upgrades, we were informed that every room in the complex is considered a Garden View room and that upgrades do not exist, aside from an Ocean View or partial Ocean View room. Furthermore, our room overlooked a few trees and there was no garden to speak of. While there, it was impossible to directly contact Air Canada. In filling out their required contact form, we kept getting the response "cannot be submitted at this time, try again later." The Air Canada resort representative was also of no help. To this day, we have been unable to recoup our additional room costs, and it is impossible to get a hold of the correct Air Canada department, either by phone or email to resolve this issue.

I have been trying to contact them all day. ! hour hold minimum , no call back and doesn't matter how many times you try to reach them. Airline is not appropriately staffed to deal with customers which raises a big risk for safety of passengers they are booking on their flights

Our initial flight out of Winnipeg was delayed and caused us to miss our connection in Toronto. When we got to the gate the agent told us the plane had left 2 minutes ago but they had sent our bags ahead of us to Indianapolis (you are NEVER supposed to send bags ahead without a passanger, esp if its international). Air Canada rebooked us to Chicago that afternoon and then with United the next morning into Indianapolis. When we arrived at Indianapolis our 4 bags were not there. We waited around thinking maybe they would come on a later flight but they didn't show up. I tried to call Air Canada multiple times but I only ever got an automated message saying they would reach out to me in the next 24 hours. We waited around for 3 hours and finally left. We were visiting friends in the area so I drove to the airport multiple times in the week we were there hoping I would be able to talk to someone. Anyone I talked to said our bags weren't there so we gave up and left. We ended up going shopping to replace clothing and other essentials that were needed. On may 9 we flew to the Caribbean without our bags. 1 week later someone finally reached out to us about our bags and are completely unhelpful saying that they will send the bags back to Winnipeg. So here we are, in the Caribbean without our bags and having to go shopping to replace our missing essentials.

This is the 2nd time in a row we have had multiple plane problems. We were stranded in Lisbon and it took 3 days to get home. We are in Madrid and our first flight was delayed 3.5 hours. We missed our connecting flight. We were re routed all over the place. We get to Madrid and no luggage. I have an air tag and my luggage is sitting in Toronto. There was no one at the airport to help us. I filed a claim on line and was told it will not arrive until Wednesday. We leave Saturday morning early. Save yourself a lot of aggravation and fly another airline.

We were on flight 1049 - Chicago, IL (ORD) to Vancouver, BC (YVR) on 5126. My issue is not with the Chicago airport staff.

It's with the Air Canada actual flight. I called before the flight, explaining to them that I have mobility issues. They assured me that I (and my travel companion) would be seated to accommodate these issues. I told them I will not be able to walk if I don't have leg room and the ability to walk/stretch my legs. They put me in a regular seat. I was offered NO other options.

The plane sounded like the brakes needed to be fixed during takeoff. But we got there safely.

During the flight, the staff acted as though any questions you asked were bothersome.

It was the worst flight I've ever taken.

The airport staff in Vancouver was wonderful.

It's just the "in-flight" personnel that were a HUGE issue.

We will NEVER fly Air Canada again.

Bought a direct flight and it was changed a few weeks before to depart 5 hours later with a layover. Then the flight was delayed for 5 hours due to a security sweep and lost paperwork for the original security sweep. Then the flight attendants started fighting with customers because of seating issues. Instead of handling it, they lost their cool and were cursing out customers and loudly complaining and gossiping about them. The tall blonde lady was the rudest one, when a customer asked about missing her layover she replied "you're not the only one I don't know" and walked off in a huff. A passenger started to get anxious due to sitting on the plane for a combined time of 5 hours, and the flight attendant yelled at her YOU ARE WELCOME TO GET OFF THE PLANE ANY OF YOU ARE WELCOME TO LEAVE and walked away angry. Passengers started swearing and screaming. The pilot's voice was trembling in his updates. NOBODY had control of this situation. Nobody was helpful. All of the AC flight attendants were extremely shameful with their behaviour and had zero care for anyone. One tall man who appeared to be of Induan decent was the best, but unfortunately couldn't lead these spoiled misfits. I felt bullied. I felt anxious. I felt angry. I felt scared. I honestly at that point felt as if the plane was going to explode out of the sky with these idiots in charge. Right in the middle of the chaos, Air Canada gave us $15 to go the YVR specific restaurants that expired after 72 hours which was insulting. We arrived at Toronto to a free hotel at 3am for a 7:55am connection. I slept for 2 hours and cried when I woke up my body was stressed and dehydrated. My partner had nightmares and did not sleep.

I was also charged $70 for a bag that fit perfectly under my seat but did not fit in that joke of a metal box that the local news reported as incorrect measurements. I was sent a message prior to boarding that my bag was to fit under the seat. IT FITS UNDER THE SEAT JUST FINE. Then on my connection AC staff tried to charge me AGAIN FOR THE SAME BAG. I showed her the tag and she had no idea how I still had the bag, I said because it fits under my seat I keep trying to tell all of you it fits under the seat please come and see when I am seated I will show you. She then robotically said "I invite you to place it in this metal box" so I walked away from her, boarded, and put my bag under my seat. Nobody cared to look. Nobody supported me. They just stole my money and my peace of mind. I have ZERO RESPECT for people who talk down to paying customers and are not able to use critical thinking or make "executive decisions" (LOL) over minute non-issues. Two kinds of people in this world - problem makers and problem solvers. SO MANY PASSENGERS offered on the flight to help them solve their tiny problems and lead the way to success, but these ladies were the epitome of TOXIC.

I originally bought a 5 hour direct flight and ended up with a 24 hour long nightmare. If the Air Canada staff were at the very least NICE OR CARING OR HELPFUL OR UNDERSTANDING and not VILE AND EMBARRASING, this may have been a better experience. NEVER EVER EVER AGAIN. Air Canada is out of the question.

Bought a ticket 3 months ago and wastoñd I could use the credit anytime .
when I tried to use the $360.00 credit the same ticket that I could buy at $277.00 on line was quoted as $860.00.
" Extra fee is repricing and you can not use the credit to buy it at the advertised price."
Highway Robbery .
Regret wasting my time spending on the phone with them .
Awful Airline.

I recently had an extremely disappointing experience with Air Canada after my flight dates were changed without my consent, completely disrupting our travel plans, work leave arrangements, and vacation schedule.
What made the experience even worse was the lack of support from customer service. We spoke with a representative named Thomas, who was not helpful or accommodating at all despite the stress and inconvenience this situation caused us. We were simply trying to find a reasonable arrangement with the dates, but there was little flexibility shown from Air Canada’s side. During the process, Thomas eventually told us to speak to someone else and hung up on us midway through the conversation, which was highly unprofessional and frustrating.
Passengers plan vacations, coordinate approved leave from work, arrange transportation, accommodations, and family commitments around confirmed flight dates. Changing those dates without proper support or reasonable accommodation creates unnecessary stress and financial impact.
Based on this experience, Air Canada has some of the worst customer service I have encountered. After this situation, it honestly does not surprise me that the airline receives poor customer feedback across platforms such as Tripadvisor, Reddit, ConsumerAffairs, and Yelp.
I sincerely hope Air Canada improves both its customer support standards and the way it handles major itinerary changes affecting passengers.

I have three bad incidents. The first was lost luggage, which they made right by paying for our necessities and delivering our luggage the next day.

The second was a flight delay. Again, they made it right by paying for a hotel, food, transportation to the hotel, and a $400 voucher. Although the coordination of it was so confusing I had a panic attack at the airport.

The most recent incident made me decide to never use or recommend Air Canada again. I booked a low fare flight but had to cancel the next day, within the 24 hour cancellation timeframe. I couldn't figure out how to do it on the website so I called customer service. There were extremely long call times and they were not even giving the option to stay on hold. I called within the 24 hour cancellation window but did not receive a call back until the next day at 2:15 a.m., when I was asleep.

Despite the inability to speak with customer service during the 24 hour window I was repeatedly denied a cancellation with refund even after showing the screenshot of my call log. If customers are unable to reach customer service and the company should still honor the policy from the time the customer attempted contact. I am incredibly disappointed and lost my annual vacation funds. This should never happen to anyone.

Barely deserves one star. Delayed my flight for four hours, then cancelled it for “maintenance.” Added a stop to a nonstop flight then arrived late, which forced four of us to sprint through the airport in D.C and then have to back through security just to get into the domestic area of the airport. When we got to the gate they had no record of us being on the flight, luckily we still got on. We arrived in SF 7 hours late. I spent five hours and multiple weeks trying to be compensated for what is in their policy written it should be compensated for. Ultimately got nothing. I got with Air Canada every month. Huge disappointment all around. Intentionally set up to force you to give up. If I didn’t have to use them I wouldn’t.

Air Canada is an extremely unreliable airline.In the past few weeks they cancelled flights on three occasions, and with very serious consequences for me on two occasions. And offering only a ridiculous 20$ food coupon as compensation, which the last time, didn’t even work when I tried to use it!!! Air Canada’s unofficial moto is “We’re not happy until you’re unhappy!”

Worst customer service!!
Waited on hold for over TWO HOURS, the music finally stopped, it was silent for 30 seconds, the line went dead. I just wasted my entire evening sitting on hold for absolutely nothing. And all I wanted to ask was if I had a carry-on included in my upcoming flight because I have conflicting info in my confirmation emails. NOT happy.

Horrible every time take air canada, pay extra to be seated up front on long flights and have to fly 6 hours with some dirty dusty drap in my face. Every time we are on these planes they get delayed on the runways. Land and have to sit for half hour or more. Service is Horrible do not recommend.. not to mention they just let anyone take your seat that you upgraded

I’m not one to typically leave reviews but after how they handled a baggage experience I will leave this review. I navigated a complex trip from Moose Factory with this airline and it involved short connections with a high likelihood of baggage not making it on my connecting flight. Despite my luggage not making my connecting flight, they ensured the luggage made it on the very next flight and was delivered to my house the same day I landed. Additionally they went above and beyond and replaced my luggage bag with a pricey Air Canada luggage due to damage my luggage received on a different airline earlier in the trip. I know Airlines get a bad wrap many times but Air Canada handled my trip with professionalism and class. They have certainly gained a repeat customer here.

Cheap airline even though it’s not low cost. Bad customer service. Had a 12 hours flight and tries to change to an earlier connection flight from Vancouver to Montreal. I was the only one waiting at the customer service desk in Vancouver airport domestic area, waited there for over 30 minutes. Meanwhile, many people came to wait. And when it was my turn, the customer service staff refused to serve me because I took by mistake the priority line but my ticket was not. I explained to her that I was the first one long before others and she saw me when I was there. After insisting, she finally asked what’s my problem with very bad temper, then didn’t check anything and refused directly my request saying I have to stick to my flight, there is no other choice. That’s how they treat non VIP client.

One of the worst airlines. They canceled a flight and had passengers waiting at the Heathrow airport for more than 10 hours even without a drink of water. Vey uncouth and unprofessional. Booking with them was a grave mistake. Strongly not recommended. Stay away from Air Canada and you will be safe. Not fit for the travel industry. Shame on them.