Very pleased with the delivery time of my portable air conditioning unit during a heatwave. Couldn’t work out why the accessories were delivered separately,I’m sure there’s good reason.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What tells a company apart from another is often its post sales customer suuport/service. Not so this company. The quantity and quality of communication before and after sales support is 1st class.... See more
Company replied
Ordered a 1400 u it two weeks ago and was told to expect delivery mid August, however last week we were informed a unit was ready for dispatch to arrive Monday 13th July, As we are in the Channel... See more
Company replied
At a time of great demand for portable air conditioners, we were able to secure this one with a reasonable timeliness. It was a bit above average costs, it wasn't free delivery, but it was delivered o... See more
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Company details
Information provided by various external sources
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Contact info
United Kingdom
- www.aircondirect.co.uk
4.0
Great
3K reviews
Asks customers to review
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So relieved we made the purchase
So relieved we made the purchase! Quick delivery compared with the rest of the UK and great product has made such a difference!
July 8, 2026
Reply from Aircon Direct
Dear Customer,
We are thrilled to hear that you are pleased with the quick delivery and that the product has made a positive difference for you. Thank you for choosing Aircon Direct!
If you ever need any more home essentials, we recommend visiting Appliances Direct for a wide range of products.
Best regards,
Lee
Faulty unit
Faulty unit
Simply put, they sent me a "refurbished" unit that was faulty from the moment it was plugged in.
I was given the usual hoops to jump through and every step of the way I have had to chase up for updates after the supposed number of working days they need.
The last contact involved them supposedly contacting me to sort some sort of replacement, only for me to have to chase them up again and to be told I have to take a refund or leave them with an open order indefinitely, thereby leaving me with no money and no product, until they can source a replacement, I say indefinitely as they offer no window of when a replacement might be able to be attained.
I have no trust for this company as of right now. If I could give negative stars, I would.
June 20, 2026
Unprompted review
Reply from Aircon Direct
Hi JH,
Thank you for your review.
Please accept our sincere apologies for the faulty refurbished unit and the delays you experienced during the resolution process. We understand how disappointing it must have been to chase updates and to be left uncertain about a replacement.
We review customer feedback like yours internally to help us identify where our processes and communication can be improved and ensure it is shared with the relevant teams.
Kind Regards,
Dyann
Very poor service. Air "CON" a very apt title.
UPDATE. Aircon Direct did finally respond and were very apologetic and helpful. So happy to update my rating to 4/5
I ordered a portable air-conditioning unit online on 28th June. It was listed as in stock with a delivery date of 8th July and a price of £974.93 including delivery. On 6th July I received an email changing the delivery to 9th July.
On the 8th I received an email from Aircon Direct "We like to keep you in the loop with important updates, so here's a note to say we've dispatched your order (xxxxx). It's due to be delivered tomorrow." And a tracking number for delivery by DX.
So, yesterday, 9th July I waited in all day, having rescheduled some other commitments. No delivery and no update for either Aircon or DX. Tracking showed "08/07/26 02:25 PM Scan at collection depot"
So today I telephoned Aircon Customer service when they opened at 8am. The helpful lady wasn't able to tell me where my unit was, or when it would be delivered. But she did promise that someone would contact me within 2 hours. No surprise, nobody phoned, so at 13.18 I phoned again to have another person tell me they would look in to it and phone me back.
July 9, 2026
Unprompted review
Reply from Aircon Direct
Hi Peter,
Thank you for your review.
Please accept our sincere apologies for the delivery delay and the lack of communication regarding your order. We understand how frustrating it must have been.
A case manager has arranged for a replacement order to be delivered on 06/08.
Your feedback will be reviewed internally so that we can make improvements should a similar situation arise in the future.
Kind Regards,
Dyann
Order delayed and cancelled
Placed an order for an air conditioner on 29th of June, had my delivery date on 8th delayed twice and then had to call them for them to finally tell me that not only they don't have it available they don't even know when its going to become available. I was then suggested by the customer service team to place a new order for which I would have to wait 4 weeks to arrive(Summer is basically over by that point). Have cancelled my order and asked for a refund. Extremely disappointed. Do not sell something you don't have.
July 10, 2026
Unprompted review
Reply from Aircon Direct
Hi Ali,
Thank you for your review.
Please accept our sincere apologies for the delays to your air conditioning unit and for the disappointment caused by the lack of stock availability and communication that led to the cancellation of your order. We understand how frustrating it must have been.
Your feedback will be reviewed internally and shared with the relevant teams to help improve our stock communication and customer experience.
Kind Regards,
Dyann
Units’s unit installation was delivered on time and…
Unit was delivered on time and installation instructions where really easy to follow and the unit is now installed and commissioned , unit seams to be working well especially in this heat
July 2, 2026
Reply from Aircon Direct
Dear valued customer,
We are thrilled to hear that your unit was delivered on time and that you found the installation instructions easy to follow. It's fantastic to know that the unit is now installed and commissioned, and is working well, especially in this heat.
If you ever need more cooling solutions, we recommend visiting Appliances Direct for a wide range of products to suit your needs.
Best regards,
Lee
Please before you buy think twice. SCAM COMPANY
Please before you buy think twice. I ordered an air con unit yesterday and paid close to £20 for express shipping. I should have trusted my better judgement and not let desperation get the better of me. The unit has arrived today with no plug. Absolutely disgusting service and they should be ashamed of themselves. Clearly taking advantage of people at their most vulnerable. I will be returning the unit and I will ensure to never buy from them again. This company is quite obviously scamming their customers. Take it from me, its better to be hot then hot and absolutely furious after being left out of pocket and no air con.
July 10, 2026
Unprompted review
Reply from Aircon Direct
Hi Michelle,
Thank you for your review.
Please accept our sincere apologies that your air conditioning unit arrived without the plug and for the disappointment this caused after paying for express delivery. We appreciate how frustrating this must have been.
Your feedback will be reviewed internally and shared with the relevant teams to help improve both our quality checks and customer experience.
Kind Regards,
Dyann
Our unit has stopped working …
Our unit has stopped working after two and half weeks. The customer service has been woeful as we have been trying to arrange a replacement/refund since early this week and we are unable to receive any helpful response other than a request for more photos coming through every twelve hours. We are in the middle of another heatwave, I am $500 out of pocket with no aircon and no solution in sight.
Do better.
July 7, 2026
Unprompted review
Reply from Aircon Direct
Hi Calvin,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Website misleading
I fervently believe their website misleads. Nowhere does it say that the product I bought needed to be fitted by a professional yet when the product arrives, firstly I can’t lift it and secondly wouldn’t be able to fit it due to mobility issues and finally I would need to cut holes in my bedroom wall. The so called customer service dept refuse to allow a return so I’m stuck with something I can’t fit or use. They must be doing so badly as a company that they have to adopt this stance of no refunds, the revenue must be important to them. I thoroughly recommend not entertaining this company it will end in tears as they honestly could not give a damn about us as customers. Be aware they are shocking
July 10, 2026
Unprompted review
Reply from Aircon Direct
Hi Stuart,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Be very careful
This company caught my eye as being one of the few companies that could supply a portable air conditioner in the current heatwave.
A couple of days before delivery was due they contacted me and offered next day express delivery at no charge if I agreed - which I did.
The next day they contacted me to say there was a glitch and the delivery would be put back to the original date. Not happy, two days work lost for this delivery.
The courier company allocated for delivery seem to operate a 12 hour delivery window, it seems they expect you to sit around all day then they turn up when the see fit. I’m sure most other couriers have the decency to inform you of a 2-3 hour delivery window.
Not the sort of treatment I expected when paying £24.95 for the service.
Would I recommend AirconDirect………..no!
Would I buy from AirconDirect again…….no!
July 8, 2026
Reply from Aircon Direct
Hi Tony,
Thank you for your review.
Please accept our sincere apologies for the issues you experienced with your delivery service. We understand how frustrating this might have been.
Tracking shows that your order was delivered on 08/07.
We review all customer feedback internally and ensure it is shared with the relevant teams to help improve our service.
Kind Regards,
Dyann
The delivery service was excellent.
July 8, 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with our delivery service at Aircon Direct! We're delighted to hear that your delivery went smoothly. If you ever need products from a different category, we recommend visiting Appliances Direct for a wide range of appliances.
Best regards,
Lee
Terrible people
Terrible people, purchased an air con unit from them not only was it delayed it also did not cool the room down as described. They refused to refund it.
July 10, 2026
Unprompted review
Reply from Aircon Direct
Hi Anon,
Thank you for your review.
Please accept our sincere apologies that the air conditioning unit has not met your expectations and that you were left dissatisfied with the returns process. We understand your frustration after advising that, although the unit was blowing cold air, it was not cooling the room and that you wished to return it.
As discussed, you were asked to test the unit for at least two hours and provide photos or a video showing how it was vented, as the venting setup can affect cooling performance. Once this has been provided, a Case Manager will be able to assess the information and assist further.
Your feedback will also be reviewed internally and shared with the relevant teams.
Kind Regards,
Dyann
Not a great experience but improved after some time
I am amending my review,I had to show proof of a phone call that I'd been told to buy universal window kit even though the exact same one was included with the air conditioner as it was said it wouldn't fit my type of window,after several emails and a screen shot,they told me keep item no need to return and refunded me,so 1 star has become 3. Now so far my unit has shown no issues and I'm happy with the ell como. I will warn anyone that the phoenix number,check with your provider before calling as it's premium and the call cost me £37 shocking. I will have to buy an add on to be able to call them should there be any technical issues.
July 10, 2026
Unprompted review
Reply from Aircon Direct
Hi Sarah,
Thank you for your review.
Please accept our sincere apologies for the confusion regarding the window kit recommendation and the cost you incurred when contacting us. We're pleased to hear the refund was resolved and that you're happy with your air conditioning unit, although we're sorry about the unexpected call charges.
We review all customer feedback internally and ensure it is shared with the relevant teams to help improve our service.
Kind Regards,
Dyann
Quick and informed of delivery
July 6, 2026
Reply from Aircon Direct
Thank you for your positive feedback regarding the quick and informed delivery service you received from Aircon Direct. We are thrilled to hear about your experience and appreciate you taking the time to share it with us. If you ever need assistance with any other home appliances, feel free to visit Appliances Direct for a wide range of products.
Best regards,
Lee
Deceitful sales
The aircon that was booked for delivery from *2 weeks ago*, is last minute pushed by *1 more week* due to supply issues. If you didn't have it in supply, why are you promising delivery dates and tricking customers (and also taking their payment)? I have a very old pet who is very disturbed by the heat, and I would have already got hold of another one if I knew my waiting time would at least be 3 weeks (and there is no guarantee that this is happening next week it looks like). Wrong promises, deceitful sales.
As a 'good will', they provide you with £10 (for a £814 product!) to be spent in store... Thanks but no thanks, why should I be tricked again?
July 10, 2026
Unprompted review
Reply from Aircon Direct
Hi Cem,
Thank you for your review.
Please accept our sincere apologies for the delay to your air conditioning unit and for the disappointment caused by the change to your expected delivery date. We understand how frustrating this has been.
Your feedback will be reviewed internally and shared with the relevant teams to help improve our communication around stock availability and delivery expectations.
Kind Regards,
Dyann
My doggies enjoyed!
Bit Excellent service except delivery. I bought an air conditioner for my doggies during the recent heatwave, and it has made a huge difference. They are much more comfortable and enjoying the cool air. The unit was easy to set up and works very well. Very happy with my purchase. Thank you! 👍🏻
July 8, 2026
Reply from Aircon Direct
Dear Customer,
Thank you for sharing your experience with us! We're thrilled to hear that the air conditioner you purchased from us has made a huge difference for your doggies during the recent heatwave. It's great to know that they are now much more comfortable and enjoying the cool air. We're glad to hear that the unit was easy to set up and is working very well for you.
If you ever need more cooling solutions or any other products, feel free to check out our range at Laptops Direct (laptopsdirect.co.uk) for more options.
Best regards,
Ivy
Our portable aircon was delivered early…
Our portable aircon was delivered early after a text asking if I wanted it sooner and with the heatwave absolutely! It came a few days early, and since my room has been an icebox! It works perfectly and would recommend to anyone to get an aircon here!
July 9, 2026
Reply from Aircon Direct
Hello,
We are thrilled to hear that your portable aircon from Aircon Direct arrived early and has been keeping your room nice and cool during the heatwave! It's fantastic to know that it's working perfectly for you. Thank you for recommending us to others - we truly appreciate it!
If you're ever in need of other products, we recommend checking out Appliances Direct for a wide range of appliances.
Best regards,
Ivy
We were kept up to date with the…
We were kept up to date with the progress of the order,quick delivery, delivery men very helpful and friendly
July 9, 2026
Reply from Aircon Direct
Hello,
We are delighted to hear that you had a positive experience with us! It's great to know that you found our delivery service to be efficient and that our delivery team provided helpful and friendly service.
If you ever need any more appliances, we recommend visiting Appliances Direct (appliancesdirect.co.uk) for a wide range of products.
Best regards,
Lee
Disappointed by Akai air cooler
Great service from the company but the item -Akai air cooler -hardly feeling like it’s sending cool air out . My normal fan is doing a better job . If you put water out the fridge in it is slightly better but for the price of the item it was very disappointing.
July 9, 2026
Reply from Aircon Direct
Hi Lotto,
Thank you for your review.
Please accept our sincere apologies that the air cooler has not met your expectations. We're sorry to hear you were disappointed with its cooling performance despite being happy with the service you received, and we appreciate you taking the time to share your experience.
Your feedback regarding the product's performance will be reviewed internally and passed on to the relevant team for consideration.
Kind Regards,
Dyann
Aircon purhase
Ordering was simple and easy. Delivery was spot on with courier providing a 1 hour time slot which they stuck to. I purchased 2 7000btu units for our bedrooms (2 doubles) and they are brilliant. We have frenchies and they are loving it!
July 9, 2026
Reply from Aircon Direct
Hello,
Thank you for sharing your positive experience with us! We are delighted to hear that ordering was simple, delivery was punctual with a convenient time slot, and that the 7000btu units you purchased for your bedrooms are working brilliantly. It's great to hear that even your Frenchies are enjoying the cool air!
If you ever need more appliances for your home, we recommend visiting Appliances Direct for a wide range of products.
Best regards,
Lee
Terrible service
Slow, rubbish service- 2 orders placed and both late to arrive. Customer service is a waste of time and just fob you off. Would avoid this company and their other group companies
July 9, 2026
Reply from Aircon Direct
Hi Stu,
Thank you for your review.
Please accept our sincere apologies for the delays with both of your orders and for the poor customer service you experienced. We understand how frustrating it must have been.
Your comments will be reviewed internally and shared with the relevant teams to help improve our service.
Kind Regards,
Dyann
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