Air France Reviews 

!!!Never travel with Air france !!!
You are not guaranteed a Flight.
They are overbooking their flights

Very bad customer service. I waited for an hour in the line and it never got connected to customer service executive. customer service line does not tell you what is the our current queue number, so you just have to wait and pray that someone will pick up the phone. The thing that is most pathetic is they have seperate phone numbers for ticket booking which gets connected immediately. So its like until you buy the ticket they will offer help and once you buy the ticket, they dont care and you can go to hell.

My family and I have recently bought tickets for a round trip - from Copenhagen to Recife, with two stopovers, one in Paris and one in Fortaleza, via AirFrance's website. A few seconds after the transaction was completed, AirFrance announced that the one of the intermediate flights have been cancelled. Being a frequent traveller, I must say that I have never experienced such audacious and reckless/inconsiderate behavior from a (presumed) reputable airline. Therefore, I strongly advice against using this party for long distance travel.

We bought an expensive flexible ticket to be able to change our flight date during our travel. We were afraid that it would be complicated to change the flight, so we read the policies of both KLM and Air France very thoroughly and both websites wrote that you would be able to press a button and change the flight manually. When we wanted to change our flight date the app said that we would have to call the airline to change the flight. It was impossible to reach KLM and Air France before we complained public on Twitter and Facebook. We were told that we were unable to change the ticket ourselves but that they had to do it for us. They were only able to check one date at a time and each time we would suggest a new date we first had to write with a robot and give all informations over and over again. We suggested a lot of dates in great advance and each time they said the fare price would be more than 1600 euros! That was even more than the flight ticket itself! We could not afford changing the date, so now we are left with an expensive ticket for no reason and a return flight we don’t want. We thought KLM and Air France were one of the better airlines, but this is the most unreliable airline I have ever travelled with! Bad service, untrue information on website and totally profiting from misleading people!

I have Ben sitting for over 2 hours waiting to fly. Because the pilots have been at work for too long to fly. That is not okay. I count on the fact that the firm has control over how long the pilots have been working and not set some on that can’t fly us.

have now tried to contact AirFrance, each time in excess of 40 mins on hold. The last time that I finally get through, the operator informed me of my options in the midst of looking through my calendar to ensure the flight was a good match, the operator hung up. so much for being a FlyingBlue member and all that! terrible customer service.

Very bad customer service who refused to refund.
I bought my ticket way before restrictions were implemented in the destination I was planning to go to.
When restrictions were implemented, the airline did not cancel nor postpone the flight.
When I presented myself at the check-in desk, they refused me boarding even though I had all the required travel documents (pcr test, passport, flight ticket, visa...)
They will rather refuse you boarding than cancel the flight so that they can get away with refunding the ticket.
When asked for refund, they responded that I am responsible and that I had to check restrictions in the destination even though I explained that I bought the ticket before the restrictions!

Overall a good booking procedure, but I felt a bit uncomfortable when the flight was delayed and the staff rushed us to the flight, without checking passports. In these times, I think it’s nice that no wrong people attend flights.
As we got on the flight, the mandatory security instructions weren’t presented to us - again probably because they were in a hurry...

Flying with you the other day. Driving to the runway the plane made a very loud, and absolutely not “ normal “ sound, from the middle of the plane. The stewardesses came with first one, then another, man who stopped and listened to the sound. None of them wearing uniforms, but they both sat in front, and looked like they where some kind of staff.
Nothing was announced, and when the plane was in the air, and the wheels where up, the sound stopped. Several passengers looked very nervous And scared, and I was very nervous- fearing the landing ( thinking that the problem could be the wheels)
At no time the staff mentioned the sound, a sound that started again as soon as the plane landed. I really think that it is a wrong policy to ignore such a situation- not informing and calming the passengers.

Amazing how to practice total arrogance. Is this company even functional? They cancelled my flight due to Corona but I cannot get a refund due to EU law. I did not even get an answer to my claim mail which I send a week ago. They do not deliver a service and keep my money for 15 month, Does this mean that I in the future can wait 15 month until I pay for the trip? (RF4XW8)

Was denied refund due to Covid-19. Tried to talk to them, but they refused to acknowledge any of my rights, and was never taken seriously. Will never use again.

Let me express my experience whit af since my last 3 flight together whit my family.

First Fly from cph to tls it was something very weird and humidity we left the baby pram before we bord the plane and I ask the person there do we claim the baby pram in tls or cdg because our final destination was cdg Paris the answer was ask the stewardess. Why can't give a proper answer to me.

2 We did bord the plane and just before take off I was moved from my seat to another for 10 minutes reasons pregnant women can't seat that chear it need my seat I don't know how it will prevent or helps her but I had it to move away from my kids for take off like I was the only one in the plane nice excuse.
Just humiliatiat us on the plane I ask a glass of wother it toke 15 minutes to bring it to me maybe they fax it from the graund nice.
So finally we have landed and I ask the stewardess where can i claim the baby pram now in tls or in cdg I get a response just go to league sorter and pick it up so we went down. after a long search we couldn't find it so we hade ask the information and finally we have learned that we will claim it in cdg Paris supernice.

3after a long wait we have learnd from an other company that our plain is delaying 50 minutes is so hard for af people to give a proper information and respect to us who's paying their salaries
Shame on them.

4 On the way back we been pointed in the wrong direction twice and we almost missed the plain and not enough they took our hand luggages before we bord the plain but why the stewardess was pretending that can't speek English but I wandering why took our hand luggage why not take it when we left the baby pram at the check-in bord
Nothing is missing so far.

I just like to bring it to your attention this is my last flight whit airfrance.

80%bad reviews is unbelievable they still in buzniess.

After reading a lot of bad reviews I was a bit nervous about booking a flight with Air France. I had nothing to worry about.

I booked a ticket for myself and my 13 y.o. sister. When travelling with children younger than 15 Air France reserve your seats two days before the flight, free of charge, if possible. This is a great service. On board a drink and small snack is included. Staff is friendly and helpful.
Also hand baggage allowance of 12 kg. is very practical and more than many other airlines allow.

I would happily fly with Air France another time.

Typed in wrong name on passenger online. They fixed my error over the phone without any extra charge.
Great service 👍

10 hours delay & overpriced Price lost 2000€ choosing airfrace, watch out for Lufthansa aswell they both are scammers. Use the advise & i wish u all good holiday.

Best Regards Michael

I have never witnessed a company as big as this treat customers with such disrespect and non-care. Me and my younger sister travelled with AirFrance/KLM in October 2018. Upon arrival at the gate, I was told that I had to check in my hand luggage as there was no space and I cannot carry it on the plane, after a couple minutes of talking etc I checked it in. My little sister didn’t have a hand luggage and therefore I could not remove any items from mine which annoyed me because I had planned to do university work during our transit in France.

We arrived at our destination but my hand luggage did not! After waiting in line for almost 2 hours, I finally got to report the issue and they claimed it was going to be on the next flight. I left my address and contact number and had to leave as we had a drive of 6 hours ahead of us.

A couple days later I was informed that a man was at the gate and stated he had my hand luggage. I immediately went through it as I noticed my padlock was no longer intact. My laptop was gone and other items. Paperwork and essays I had typed up and been searched through and ripped and I became instantly angry. The man said he couldn’t do anything. It is now December and AirFrance/KLM have been prolonging the issue, I have sent and re sent evidence of receipts etc and they keep stating they haven’t received it which I believe is a lie.

I DO NOT RECOMMEND USING ANY OF THESE AIRLINES (AirFrance or KLM). Reading reviews of this company had taught me a lesson as there is so much bad reviews about the company and how they operate it should be illegal. It has been 3 months which is longer that the 6-8weeks a airline company should take to pay compensation legally.

Thank you for nothing, Air France. Never again Air France.... 🤬
Just arrived to Paris (CDG) on an Air France flight from Houston, just to find out that boarding for our connecting Air France flight was closed.
The flight from Houston landed on time, but there were technical problems so we couldn’t get off and long cues in security.
Why didn’t you wait for us ?
You knew we landed on time and you must have known about the technical problems.
We could see the connecting plane when we got to the gate, and it didn’t depart on time, because you had to offload our luggage.

Very godt trip. I also got god phone help from a real person without waiting to long!!! I'm still waiting for refund of my trip back, which was cancelled due to a strike in France.

A nightmare when using either AirFrance or Charles de Gaulle airport - and in worst case the combination of both.

Don't use Airfrance and DO NOT buy premium economy tickets!!. If your flight cancelled and you get a downgrade Airfrance will not refund the downgrade.

Me and my girlfriend bought premium economy tickets and spend about an extra 950€ on these tickets. After a million mails and phone calls Airfrance only thinks they are requiered to reimburse 60€ for this downgrade.

Where is the service and fairness in this Airfrance?!?