Air IT Group Reviews

219

•

4.7

Computer Support and Service Company

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

We've been really impressed with the service from AIR IT. The team is incredibly proactive – they don’t wait for problems to escalate, and they’re always quick to respond when any technical issues com... See more

Company replied

I've seen Air IT grow over the last few years, however there ethos on exceptional customer service and putting the customer first has been unwavering. Air IT is an innovator and has a wealth of... See more

Company replied

Seb worked with me on the phone and remotely to sort out our licensing issues and went above and beyond to resolve the issue and made sure that everything was in order and all attributed accurately an... See more

Company replied

Juan was very quick to pick up my ticket. He took the time explain the issue to me (non technical) in simple language with some good analogies that helped me to actually understand the problem. Despit... See more

Company replied

Company details

Written by the company

We’re a trusted technology partner to a wide range of organisations and in-house teams. With comprehensive expertise and industry experience across IT, communications, cyber security and business intelligence, we’ll cover all your technology needs. Independently ranked amongst the world’s most progressive Managed Service Providers (MSPs), we’re proud to be one of the UK's top 3. Whether you choose to fully outsource your IT needs or complement your internal resources, we provide a complete managed solution from initial advice to supply, implementation and ongoing support. We’re here to help your business get the most from your technology, we not only provide outstanding IT Support, we assume the role of a strategic IT partner for many small, medium, and large sized businesses. From local to national organisations, we support a wide range of sectors and all environments including Windows and Mac. Our expansive network not only covers the UK, but our dedicated Kuala Lumpur team ensure we can provide 24/7 support for businesses with multiple locations across different time zones, strengthening our position as the go to partner for IT support locally, nationally, and internationally. If you’re interested in exploring our services further, please get in touch and speak to an expert today.

Contact info

Unit 7, The Technology Hub, Interchange 25 Business Park, Bostocks Ln, Sandiacre, NG10 5QG, Nottingham, United Kingdom
020 3089 3436
info@airit.co.uk
www.airit.co.uk

4.7

Excellent

219 reviews

5-star

4-star

3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Managed247

www.managed.co.uk

4.7

(46)

Focus Group

focusgroup.co.uk

4.1

(3K)

Reportfraud

www.reportfraud.police.uk

1.4

(70)

System Force I.T.

systemforce.co.uk

4.2

(7)

SCG Midlands

midlands.scgconnected.co.uk

4.9

(431)

Rmfoodswholesale

www.rmfoodswholesale.co.uk

3.1

(132)

Sharpemedical

www.sharpemedical.co.uk

2.4

(6)

HBTech

hbtech.co.uk

4.7

(34)

4.7

All reviews

(219)

45 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

A very helpful person at the help desk, Bryon, who investigated the issue immediately and called me back with a resolution within a couple of hours.

May 19, 2021

March 12, 2021

Unprompted review

Reply from Air IT Group

Mar 19, 2021

Thanks for your feedback, so glad we could help!

Feb 22, 2021

I am so grateful that my company use…

I am so grateful that my company use Netstar, their service desk are super friendly and are always so helpful! Working from home has been a breeze as they helped our company get set up instantly, making sure we had all the tools to work efficiently.My previous company's IT desk were awful and i would do anything to avoid giving them a call and fall behind on work from doing so. Thank god now it gets resolved so quickly. We are quite a small team so if one of us goes down there is a massive impact on business.

February 22, 2021

Unprompted review

Reply from Air IT Group

Feb 23, 2021

Hi Jay,

Thank you for your positive feedback, we really appreciate it! We're so glad you're finding our IT Support services so helpful and look forward to helping you continue to succeed through technology in the future.

Thanks,
Team Netstar

Jun 13, 2020

Truly appalling service.

June 13, 2020

Unprompted review

Reply from Air IT Group

Feb 22, 2021

Hi AC,

Thanks for your feedback and sorry we couldn't be of more help on this occasion. If you could provide some more information, we can help explain/resolve the issue for you.

We're very proud of the service we offer to our clients and usually receive very positive feedback as a result. You can check out our 200+ 5* Google reviews here - https://www.google.com/search?q=netstar&oq=netstar&aqs=chrome..69i57j46i39i175i199j0i67j69i60l4j69i65.1590j0j4&sourceid=chrome&ie=UTF-8#lrd=0x48761b2cb8cfaf59:0xd3431e73c6080a9e,1,,,

Please do email us at hello@netstar.co.uk and we will do everything we can to resolve the matter.

Thanks,
Team Netstar

Apr 14, 2020

Avoid at all costs

Avoid at all costs. It's basically a scam company. IT service desk engineers don't actually have any IT knowledge and don't resolve any issues for you. Invoicing for us that should be included and that they failed to perform. Now they're trying to trap us into a contract where they don't actually deliver service. Closing tickets before they're resolved. Not following up on any of the projects. If you're considering using a IT support service, don't use Netstar.

April 14, 2020

Unprompted review

Reply from Air IT Group

Feb 23, 2021

Hi Greenie,

Thank you for your feedback and sorry that our IT Support model didn't work for you.

All out IT engineers are thoroughly and regularly trained to deliver reliable and effective IT Support and we usually receive very positive feedback as a result of this - you can check out our 200+ 5* Google reviews here - https://www.google.com/search?q=netstar&oq=netstar&aqs=chrome..69i57j46i39i175i199j0i67j69i60l4j69i65.1590j0j4&sourceid=chrome&ie=UTF-8#lrd=0x48761b2cb8cfaf59:0xd3431e73c6080a9e,1,,,

As such, we're really disappointed that you found our services unhelpful on this occasion. If you do need anything clarified or would like to get in touch, please contact us at hello@netstar.co.uk.

Thanks,
Team Netstar

Mar 2, 2020

Quick to take your money, slow to do some work

The most efficient process Netstar runs is taking their client’s money. The rest of what Netstar pretends doing is fairly disorganised and unprofessional. The front line agents taking customers calls have IT knowledge close to none so unable to assess queries correctly. Netstar back office IT engineers are so few (seems like one for the whole company) they are unable to attend IT issues.
We have been let down by Netstar several times. They don’t really do IT support.

March 2, 2020

Unprompted review

Reply from Air IT Group

Feb 22, 2021

Hi Max,

Thanks for your feedback and sorry we couldn't be of more help on this occasion.

We have a busy team of IT engineers who are all thoroughly and regularly trained. We're very proud of the service we offer to our clients and usually receive very positive feedback as a result. You can check out our 200+ 5* Google reviews here - https://www.google.com/search?q=netstar&oq=netstar&aqs=chrome..69i57j46i39i175i199j0i67j69i60l4j69i65.1590j0j4&sourceid=chrome&ie=UTF-8#lrd=0x48761b2cb8cfaf59:0xd3431e73c6080a9e,1,,,

If there's anything we can do to help, please email us at hello@netstar.co.uk and we'll be happy to explain/resolve the matter.

Thanks,
Team Netstar

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look