Airportcars Gatwick Reviews 

2,734
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, professional staff, lovely drivers, and clean vehicles that consistently ensure a smooth, comfortable, and safe journey home. Travelers also appreciate the quick vehicle availability, helpful front desk assistance, and overall efficient service, making it a reliable option when needing a fast ride. However, some people mentioned that the pricing can be quite high and expensive, particularly for short local trips and urgent travel needs. A few consumers additionally noted occasional frustrations with long waiting times during busy periods or drivers who lacked friendliness.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting courteous, professional, and helpful... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick, efficient, and reliable... See more

Price

Clients share ambiguous opinions on price, with opinions heavily divided on whether the fares are fair or... See more

Delivery service

People report positive experiences with delivery_service, highlighting very short wait times and punctual... See more

User experience

Consumers find user experience to be very positive, consistent, and completely hassle-free. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely super experience. After being let down by multiple Uber and Bolt, we found the young gentleman on reception super courteous and efficient and within 5 minutes we had our driver. Given this... See more

Company replied

Rated 5 out of 5 stars

We have used airport cars several times over the year and prefer them to uber. Their vehicles are always smart, immaculate inside & run well & their drives are smartly turned out, professional and co... See more

Company replied

Rated 5 out of 5 stars

Easy straightforward journey. We live close to the airport and though I do think it’s expensive for the distance we go and the cost has massively increased in recent years was actually cheaper and mor... See more

Company replied

Rated 5 out of 5 stars

My second time of using airport cars Gatwick, flight delayed, early hours of the morning, 5th June , very tired . Well perfect service, cheaper than Uber BUT the best was the service the driver provid... See more

Company replied


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(2,734)

549 reviews in the last 12 months

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Rated 5 out of 5 stars

Driver was very polite

Driver was very polite. Great experience. Came off a long flight. Saw the taxi office got a taxi straight away. Very quick, friendly polite taxi service. Would not hesitate to use again. Thank you.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Easy / well priced / great service

Easy and simple . Desk is right outside arrivals. Was told how much the taxi would be before we agreed. No hidden extras, car was there in minutes. Driver was really nice . Car was top class. A great ending to the holiday with no stress at 3am as you need . . Very well priced for the service you receive

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. Driver was more than professional, capable and friendly. I he is recognised for his efforts.
The Vehicle was immaculate, high quality and journey was luxurious. Highly recommend.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

The driver was lovely

The driver was lovely. He was very helpful. My mum is blind and he helped me throughout the journey. He helped with bags and was very pleasant

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent service from Airportcars Gatwick on a journey from Worthing to Gatwick. The driver was friendly and professional and arrived at my hotel ahead of time which was great. The car was very comfortable and pristine inside. I shall certainly use the company again. The booking process the day before was very straightforward.
All in all, excellent customer service - thank you!

August 24, 2026
Unprompted review
Airportcars Gatwick logo

Reply from Airportcars Gatwick

Dear Miss Mackenzie, thanks so much for your positive feedback. We look forward to being of service to you again the next time you travel through Gatwick.

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