Airtickets Reviews 

The worst service ever....
More than 3 weeks I tryed to buy extra luggage....No phone answer, no email answer.
Never again !!!

his site is a SCAM!!!! they blatantly say upon purchase of insurance that it INCLUDES itinerary changes, "if flights are available from the airlines" I CALLED my final Airline which is AirCanada, and being a canadian citizen with family who works there they told me that flights WHERE available!!!!! of course I had to call the contact centre for Airtickets and fix this myself, PAYING the EXACT VALUE of aNEW FLIGHT!!!!! Not only do they LIE about cheaper flights they have absolutely no responsability for your change of itinerary! DO NOT USE THIS SITE!!!!!!!!

No support, they lie on their site as they are basically just doing searches for you, with no deals what so ever. As while on the phone with customer service I was searching the same flights as he was and got the exact same prices, only instead of using the money of the previous booked flight I paid an entirely new flight- so Insurance is a scam!

AVOID doing business with this site! On hold for over an hour , transferred, disconnected on both the 1-800 number and 213 area code number, chat and no response to email address! Impossible to cancel or modify reservation within the 24 cancellation period.

The customer service is pathetic. The phone is not reachable. They do not respond to service request. I am trying to reach them from a week, but in vain.

Horrible experience.
They changed completely my flight from Dubai to Cairo. I’ll never use this service in the future

After reading all these reviews I got a little scared because I already had made my reservation. Well, one week after that they sent me an email with the info that the flight was changed for another day. I just replied asking to cancel all the thing and one week after I had the money in my account. They guy on the call center was also very polite and fast.
Can't give 5* because of the problem with the flight, but 4* for sure.

I sélect m’y flight on airticket and after my payment done l received a confirmation flight with a other hours than my booking.

After several mails they offers me a ticket with my good flight travel against 440€ more !!

Crazy never use it !!

Never reply to emails. Tried to cancel my tickets for 2 weeks and I was so closed to my travel date. Had to waste money on making international calls to them and hold for hours before any one would pick up the phone.They are not professionals and should be banned.

Extremely pathetic company. Such high cancellation charges. Incorrect toll free no on website. Never reply to emails. Tried to cancel my tickets for 2 weeks and I was so closed to my travel date. Had to waste money on making international calls to them and hold for hours before any one would pick up the phone.They are not professionals and should be banned.

On 30 December we - along with hundreds of other travellers - missed flights out of Geneva due to bad weather in the French Alps. We had to book new return flights from Geneva to London. We booked a flight via Zurich through Airtickets. Airtickets advertises a 24 hour cancellation and rebooking service for a small fee per ticket ($75AUD).

After completing the booking and paying realised we had accidentally booked the flight with a 23 hour stopover rather than the one with 45 minutes. Within the hour (which was 11:00 pm Geneva time) we contacted airtickets to try to cancel and change the flights. After 40 minutes on the phone we were told that this was not possible because it was now the 31 December because their office works on Greek time. There is nothing in their terms and conditions that says the 24 hours is a calendar day rather than 24 hours from booking.

After much argument with the call centre, they agreed that we could change the ticket, but at a much higher per ticket charge than advertised. We paid $1050AUD for 4 tickets, so with a $75 per ticket cancellation fee, we expected a $750 refund. However, we were told we would only be refunded $500. We were put on hold for this to be discussed and the agent disconnected the call.

To make matters worse, the ticket sold to us included checked baggage, but when we checked in at the airport, we were advised that baggage was not included, even though we had an itinerary confirming we had checked baggage. Swiss Air -who were amazing - advised us that Airtickets had sold a ticket with baggage, but booked a ticket with baggage.

This company is disgraceful

This person should not be in the business of Customer services. After I purchased my ticket, I needed to make a change and I have tried to call them for two days no one ever answers the phone. each time I call I been on help after the automated system and entering all my information. but I never got to speak to anyone and I end up not making the change I needed
I usually look the reviews before using any online service, but this time I was in a hurry to make an emergency travel.
Very very BAAAAAAAAAAAAAAAAAD

I was very afraid to buy a ticket to Brazil through Airtickets since bad reviews i had read but i took the risk because it was cheaper than others online agency, and everything was perfect, in few minutes i got my tickets, then i went to the airline website (latam) to confirm it and yes, everything perfect.

as mentioned below, horrible customer srevice;
3 months ago I was told I can cancel my US tickets and will receive full refund due to airline going to administration; I was told it will be within 5 days then 15 - I have never seen my money again; The customer service is below poor - got response from Nikos Kyritsis email/customer service who responded with the same message to two different emails, not addressing my requests for timeline of refund or updates or explanation why am I getting conflicting promise and each deadline company promised has passed and I received not even courtesy message to say they won;t be met and why - just copy and paste from previous emails; Incompetent and arrogant; Company went quiet and absolved itself of any responsibility to its customers, even after making refund promises and despite me purchasing protection on my tickets; Treating customers paying a lot of money for long haul flights with arrogance - the company that should be looked at by a watchdog and prevented from trading

I've book a flight through airtickets Bratislava- Tel-Aviv somewhere in april this year. I had mistaken my birthdate and send them an email. They've contact me back less then 24 hours changing it to the right date with no charge. Everything was well. The price didn't changed and flight was on time. Flew with smartwings.

P.s
I booked really closely to the flight date (couple of days before) , so take that in mind.

Regards, Gal.

I booked a flight to Milan but my ticket was non valid , i tried to contact them but they never replied and their contact number is not existent. Now I'm wondering how to get my refund if i'm dealing with a ghost.

I have been working on this website the past 3 hours! I have entered my birthday and expiry date of passport several times. In each time, at first it shows my correct dates, then changes them to one day earlier. Both dates keep changing. I think the system deliberately changes information, so that your ticket is invalid. Also, I entered my credit card information, it keeps loading, I don't even know if it charged me or not; no confirmation, no notification. But even if it did so, it would be with wrong information, because the website does not keep the dates correctly. If they are a trustworthy company, then they have a terrible website that doesn't work properly. If not, they are crook, I don't see any other explanation, but either way it is terrible, don't even try it.

They take the money for 4 tikets and than cancel the tikets. Shame on you

This was a horrible. Do not book if at all possible. Even had unlimited insurance to cancel that didn't even work. Websites don't work contacts wont work, finally got someone on the phone and they refused to send me what I needed and hung up on me claiming they would call back....nope.

Have been using Airtickets in the past but this will be the last time we ever do business with them.. After booking a trip to Africa and paying the extra service that covers changes or cancellations, I received an email two months before the flight that the airline has changed the flights and we had to spend extra hours on what is already considered a long flight. The very same email from Airtickets was giving us the option to either agree with the changes or they would ask for a full refund from Qatar on our behalf. We decided to cancel our trip and immediately cancelled our accommodation (with 0 cancellation fees) and standby for refund from Airtickets.. This is when the issue with their customer service arised.. the customer service team would not reply on emails for days in a row and then got back to me with generalisations and vague answers just to gain time.. also they were claiming that we should contact Qatar and that they are not responsible to give us an answer.. After several back and forth emails I have called Qatar where a lovely lady at their efficient customer support has informed me that there will be a cancellation cost of 220USD per ticket to cancel our flights or we could amend our destination and dates according to the new flight we choose. This was the only thing I was asking from the beginning ...! Also, she made it clear that I shouldn't be calling them but the agent has an obligation to help us out with the procedure.. I am still now after two weeks trying to get in touch with Airtickets and solve this but they are just so hard to contact and so difficult to assist, they just take your money and then can't be bothered. It's a disgrace ..

i did everything then in the last step ( Buy safe ticket ) when i clicked it it brings me to the first step ( information ) , so if it's done - when they will take the money ??