AJ's Photo Video Reviews 11

TrustScore 4.5 out of 5

4.4

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Company details

  1. Photo Shop

Written by the company

Established in 1994, AJ's Photo Video specialises in providing sales and consultancy of professional photo and video lighting, along with studio and location equipment to professionals in the digital imaging field. We are an official Profoto UK dealer and have great availability of many other brands from Aputure to Colorama Seamless background paper. We also offer automated devices that allow large-scale capture of your product range. Based in the beautiful town of Bruton, Somerset, we are available by appointment. Please see our website Contact Us Page for more information. Many thanks for the team at AJ's.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Great service from a knowledgeable team

I met Andrew at the Photography and Video show and in the weeks since he's helped me figure out a new and versatile lighting load-out.

Really happy with my new gear and the service from AJs has been superb. 100% Recommend

April 2, 2026
Unprompted review
AJ's Photo Video logo

Reply from AJ's Photo Video

Hi James, great to meet you at TPS and thank you for the valued business over the last few weeks.

We are super happpy to hear you are pleased with the recent purchases and customer service.

And thank you very much for the super 5-Star review, it is really appreciated.

Many thanks Andrew & Team.

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Rated 5 out of 5 stars

Brilliant customer service and fast…

Brilliant customer service and fast delivery. A really good company, super helpful when phoned for help and advice.

March 21, 2026
Unprompted review
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Reply from AJ's Photo Video

Hi Polly, many thanks for providing us with this feedback, kind words and 5-Star review, it is massively appriciated and we are so happy we could help you. Thanks again for everything. Andrew @ AJ's

Rated 5 out of 5 stars

Have been using AJ's for over 30 years…

Have been using AJ's for over 30 years - always good level of service and useful advice. Excellent range of kit in stock and fast/reliable delivery

February 9, 2026
Unprompted review
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Reply from AJ's Photo Video

Hi Richard, many thanks for the wonderful feedback and 5-Star review. We are very grateful for your valued business, and your help over the years has always been appricated. And we look forward to seeing you Kenny and the boys again soon.

Rated 5 out of 5 stars

Where is the sixth star on these…

Where is the sixth star on these ratings.

A.J. is without exception an absolute credit to the industry that I have worked in for 40+ years and love so much.

His knowledge and advice is second to non. Easy to deal with, great advice, superb range of equipment to choose form and compare. I bought a light today and as we were speaking A.J was packing it to get it to me the next day. Service beyond expectations and always he will go the extra mile for you. I have known and dealt with A.J for donkeys years and can honestly say he is a great friend and has always come up trumps. Never ever let me down, works tirelessly to make sure you get the gear you need. And a blooming nice bloke too. You wont find a more hard working fella in the industry. Thanks A.J for years of fun and great service.

February 3, 2026
Unprompted review
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Reply from AJ's Photo Video

Hi Bob, many thanks for this glowing review. We really appriciate the positivity and kind words you have left us. We always stive to do our best. Beinh human mistakes can happen, but it's how we deal with tham that counts.

Many thanks from AJ & the team.

Rated 5 out of 5 stars

Just received my hand painted backdrop…

Just received my hand painted backdrop - absolutely delighted with it. An absolute bargain at the price. Came with an aluminium pole which makes it far easier to store and set up. Cannot fault the service, it was here within a couple of days.

August 27, 2025
Unprompted review
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Reply from AJ's Photo Video

Hi there. Thank you very much for your recent purchase and subsequent 5-Star review. We really appreciate it and hope we can help again in the future with any backdrop or lighting requirements. Kind regards, the team @ AJ's

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Rated 5 out of 5 stars

S-Tier Customer Support that you don't normally get these days.

Purchased from AJ's many times, extremely fast delivery with really competitive pricing, the Customer Support is S-Tier in response time and resolving any issues.

One order item did arrive not quite as described, but AJ's resolved the issue in a matter of a few hours after I sent an email and then received a phone call later to resolve the problem in a way that was above what you would get from any other company.

Highly Recommend them!

July 18, 2024
Unprompted review
AJ's Photo Video logo

Reply from AJ's Photo Video

Hi Sam, we are sorry for our late reply to your feedback, but thank you for your purchase back in July. We appreciate your business, 5-Star review and kind words. Kind regards, AJ's

Rated 3 out of 5 stars

Very prompt delivery - tedious mailing list

I wanted a few lighting supplies and found AJ's Studio & Camera Supplies after a bit of searching. The prices were good and the (standard) delivery turned out to be fast and efficient.

The packaging was thoughtful to protect the products. One filter swatch pack fell out of its protection and got a little bit squashed.

My main issue is they signed me up to their mailing list twice, my email for the order plus my paypal account. I didn't want that, minus two stars for that.

August 7, 2023
Unprompted review
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Reply from AJ's Photo Video

Hi Kevin, thank you for your review and feedback. Firstly, apologies that this reply is for your feedback left in 2023. However, because we use Review IO as our automated feedback generator, Trustpilot is not monitored, and your review has just been brought to our attention.

Just for clarity, we do not sign anyone up for our newsletters; this is an opt-in service only. We apologise this happened and we have no expiation as to how that would even happen in the first place. We process thousands of sales a year, and this is the first time this situation has been brought to our attention. Thanks in advance for your understanding. Kind regards, AJ's

Rated 5 out of 5 stars

I highly recommend AJ-S!

I had a fantastic expierence with the company!
The delivery was moved to another day without a problem, the product is great and the price was the best in the UK.
I highly recommend AJ-S!

November 10, 2022
Unprompted review
Rated 1 out of 5 stars

Don't trust this sight I get tried to…

Don't trust this sight I get tried to buy light from them, ok it was not the most expensive light in the world but now I'm £122 out of pocket with no light to get told that it's my problem because my second delivery option was to leave in the front porch, (yet I do not have a Porch )
or I did have any contact with DHL because I'm not a DHL customer the website is so I can't claim from them.
I even sent them the ring doorbell video of the driver just putting it on the doorstep
then was asked if I had a video of it going, missing I told them no because I just footage of people walking across my drive I get told ( That is very strange as our ring doorbell picks up everything.)
clearly don't have a ring doorbell
was told I would be refunded to then be told that ( Unfortunately your app was set up to leave on the doorstep. I’m not sure that is our responcability? W-T-F so 1st it was my porch now my doorstep because I told them I don't have a porch because
a porch is a covered shelter projecting in front of the entrance of a building.
and doorstep is a step leading up to the outer door of a house.?
that's ok I can give you 122 bad reviews

September 28, 2022
Unprompted review
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Rated 5 out of 5 stars

Great experience with this company

Great experience with this company. I mistakenly made 2 separate orders and ended up paying for 2 deliveries. They contacted me (without me reaching out) and refunded the extra delivery cost. Great service!

June 8, 2022
Unprompted review

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