AKT London Reviews 988

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, effectiveness, and pleasant scents, often noting how well they work even for sensitive skin or in challenging situations. Many appreciate the swift and reliable delivery service, with orders frequently arriving on time and packaged conveniently to fit through letterboxes. The overall consensus highlights the product's ability to keep users feeling fresh and confident throughout the day. However, some customers were not happy with certain aspects of their experience. A few people mentioned issues with the product packaging, finding the tubes difficult to use or prone to leaking. There were also occasional concerns regarding order fulfillment and customer service, with some reviewers experiencing delays, missing items, or receiving unhelpful automated responses when seeking support.

What people talk about most

Product

Users describe positive interactions with the product, highlighting its effectiveness, pleasant scents, and... See more

Quality

Reviewers express satisfaction with the product's quality. Many praise the deodorants for their effectiveness... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the swift and efficient delivery,... See more

Order

People report ambiguous experiences with their orders. Many customers praise the quick dispatch and delivery,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the exceptional... See more

Based on these reviews

Rated 4 out of 5 stars

The product delivery etc are very good, if quite expensive; however, the email marketing from AKT is remorseless. I don’t mind the odd email with new offers etc but I must get an email every few days.... See more

Company replied

Rated 5 out of 5 stars

I’ve used AKT for four months now. I switched to it following off the shelf brands like Sure and Mitchum letting me down. I have sensitive skin and found these were irritating my skin and mark... See more

Company replied

Rated 5 out of 5 stars

Genuinely one of the best customer service I’ve ever experienced. I was technically outside of the 30 days guarantee period when my deoderant balm broke - possibly due to me applying extra pressure. B... See more

Company replied

Rated 5 out of 5 stars

AKT Deodorant and other products are absolutely superb. I shopped around for a decent natural Deodorant that wouldn't leave white marks in my clothes and found AKT. I sing it's praises to anyone that... See more

Company replied


Company details

Written by the company

Tried, tested and approved by London's West End performers, AKT is a premium, natural deodorant that is truly... BORN TO PERFORM. AKT is designed with efficacy, strong environmental ethics, and premium fragrances at its forefront. All our formulations are made in the UK and packed into our signature, vibrant, plastic-free packaging.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

988 reviews

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1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great product

Great product - this is third tube - works like a dream

April 16, 2026
Unprompted review
AKT London logo

Reply from AKT London

Thank you so much for your review.

Rated 5 out of 5 stars

Great Product

Great product. Keeps me smelling fresh all day long and it’s free from harmful chemicals. Delivery was very quick.

April 14, 2026
Unprompted review
AKT London logo

Reply from AKT London

So glad to hear it — fresh all day and fast delivery ✨

Thanks so much for the lovely feedback!

Rated 5 out of 5 stars

Great value balm

Product is great and is value for money. Delivery fast and subscription easy to manage. Will not be going back to Aluminium based products or sprays!

April 14, 2026
Unprompted review
AKT London logo

Reply from AKT London

We love this — fresh, fast, and no going back ✨

So glad it’s working so well for you and fitting seamlessly into your routine!

Rated 1 out of 5 stars

Ad price not working…

No one could help me achieve the price reflected in the ad. Thankfully an ad with a code finally appeared in Facebook and that worked, no thanks to your customer service.

April 10, 2026
Unprompted review
AKT London logo

Reply from AKT London

Hi Isa,I’m really sorry for the frustration here — we completely understand how disappointing it is when an advertised offer doesn’t work as expected.

We should have been able to help you resolve this quickly, so I’m sorry we missed the mark on this occasion.

Thank you for your feedback — it’s been shared with the team so we can improve.

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Friendly & very helpful

April 10, 2026
Unprompted review
AKT London logo

Reply from AKT London

That’s lovely to hear — thank you so much ✨

We’ll make sure this gets passed on to the team!

Rated 5 out of 5 stars

I seriously love it

I seriously love it! The fragrances are great and long lasting. And customer service was great when I had to change and order more than last minute.

April 12, 2026
Unprompted review
AKT London logo

Reply from AKT London

This is what we love to hear — great scents and great service ✨

So glad we could help when you needed it and keep you stocked up!

Rated 4 out of 5 stars

A genuinely amazing product

AKT deodorant is genuinely an amazing product with no chemicals or harsh ingredients. My only issues is the re-ordering of products is a little tricky to reset your next delivery date & I ended up with 2 tubes of product I don't need yet! Apart from that I'd give it 5 stars.

April 12, 2026
Unprompted review
AKT London logo

Reply from AKT London

We love this — thank you for the kind words ✨

Really glad it’s working so well for you, and we hear you on the subscription side, if you ever do need assistance, reach out to our front of house team and they'll be happy to help!

Rated 5 out of 5 stars

Lavender deodorant balm

My son loves the lavender deodorant balm he has used it for over 6 months now and it’s the best deodorant he has used.

April 9, 2026
Unprompted review
AKT London logo

Reply from AKT London

Thank you for the feedback!

Rated 1 out of 5 stars

The product was delivered when I have…

The product was delivered when I have asked twice not to be sent it automatically, please don't send any more!

April 3, 2026
Unprompted review
AKT London logo

Reply from AKT London

Hi Henry, can you please reach out to customer@aktlondon.com and we will look into this for you.

Rated 5 out of 5 stars

I have been using AKT for several…

I have been using AKT for several months and love it. Easy to use and works.

April 8, 2026
Unprompted review
AKT London logo

Reply from AKT London

We love to hear it — months in and still going strong ✨

So glad it’s working for you and part of your routine.

Rated 5 out of 5 stars

A great subscription that I wouldn’t be…

A great subscription that I wouldn’t be without. I love AKT deodorant, it keeps me fresh all day.

April 2, 2026
Unprompted review
AKT London logo

Reply from AKT London

Now that’s what we love to hear — a real showstopper of a subscription. All-day freshness, without breaking character.

Rated 5 out of 5 stars

Great product easy to use and lasts…

Great product easy to use and lasts ages. Comes in small, letterbox friendly packet. Would recommend

April 4, 2026
Unprompted review
AKT London logo

Reply from AKT London

Hi Samantha,

Now that’s a five-star performance.

Long-lasting, easy to use, and arriving centre stage through your letterbox — just how we like it.

Thank you so much for the recommendation, it really means a lot.

All the best,

Rated 5 out of 5 stars

Love this product

Very quick dispatch and product as expected. Always love the packaging as well as the product on AKT

April 4, 2026
Unprompted review
AKT London logo

Reply from AKT London

Thank you so much for your review.

Rated 3 out of 5 stars

Great fragrance but...

The products smell lovely, and they work well. My issue is mainly with the packaging. The full size deodorant tubes are a nightmare to open. There's no, unlike with the sample tubes, mechanism on the lid to pierce the tube, so you have to find something else to 'stab' it open! Hopeless! I cancelled my subscription for this reason.

March 30, 2026
Unprompted review
AKT London logo

Reply from AKT London

Thank you so much for your honest feedback! I’m really glad to hear you enjoy the fragrance and that the products work well.

I completely understand your frustration with the packaging — opening the full-size tubes shouldn’t be a struggle, and I’m sorry it caused enough hassle for you to cancel your subscription. We’ve taken this feedback on board and are constantly looking for ways to improve our packaging, including making it easier to open while keeping it sustainable.

Rated 5 out of 5 stars

Liking the product so far its smells…

Liking the product so far its smells nice and seems to last the day, however it will be interesting to see how long it lasts; for the price, it needs to last a while. But I'm still learning how to use the applicator properly, which I suspect will help to make sure I'm not over-loading it.

March 1, 2026
Unprompted review
AKT London logo

Reply from AKT London

Thanks for your feedback!

Rated 5 out of 5 stars

Incredible customer service

Incredible customer service. Quick response with easy fixes to the issue I was facing with no stock. Thank you to Natasha for her great assistance and excellent help.

March 30, 2026
Unprompted review
AKT London logo

Reply from AKT London

Thanks so much for your kind words — we’re thrilled we could help! I’ll be sure to pass this on to Natasha, she’ll be over the moon.

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