Stay AWAY from the company. Order placed at the beginning of Nov and 4 months later the items have not been received. They haven't replied to any of the many emails and never answer the phone number... See more
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Had a Hiscox Euphonium case recommended to me but these are incredibly difficult to get. My case had fallen apart and I was travelling to a contest in under a week. From my initial contact, James from... See more
Company replied
Avoid it at all cost. Should have read these reviews before going there. So...ordered an item, payed for it, no mail ou whatsoever explaining when will I receive the package, opened a claim in... See more
Ordered a Yamaha violin for my daughter's birthday. Violin didn't turn up, so contacted shop who told me that violin would take 30+ days to arrive. Asked for refund, but they didn't refund payment, so... See more
Company details
Information provided by various external sources
A Multi-Specialist Music Shop providing a wide range of Brass, Strings, Woodwind, Guitars, Accessories and Sheet Music.
Contact info
10 School Lane, M20 6RD, Manchester, United Kingdom
- 0161 445 4466
- sales@alangregory.co.uk
- www.alangregory.co.uk
1.6
Bad
65 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Exemplary Customer Service
Perhaps the most reliable measure of any company’s excellence is how well they cope when things don’t go according to plan …and on that score alone (though on others too) Alan Gregory Ltd excels.
Having ordered a Bb tuba that was unfortunately unsuited to my requirements, I was pleased to be able to return the instrument with ease and at a time convenient to me, all kindly arranged by Alan Gregory Ltd. Mr Andrew Mallon, their resident brass expert, then kindly spent a good deal of time understanding my specific needs, eventually sourcing a beautiful second-hand EEb Besson Sovereign that I am delighted to have purchased through the company. I could not be happier with the instrument.
I am hugely impressed with the patience, thoughtfulness, and customer care provided by Alan Gregory Ltd and Mr Andrew Mallon in particular. That the service and delivery of the instruments proved fast, efficient, and hassle-free is wholly secondary to that of the exemplary customer service I received. I cannot recommend Alan Gregory Ltd highly enough. A hearty and resounding 10/10 all round. Thank you!
March 24, 2015
Unprompted review
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Prompt and friendly service
I bought an instrument from this Manchester based company's on-line store, and the people I contacted was always helpful both on the phone, and via e-mails. They responded my e-mails pretty fast, and shipping cost was corrected manually that saved me appx. 20 pounds. I can truly recommend this on-line store to anyone, also international music buyers.
September 28, 2011
Unprompted review
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