Albion Windows and Conservatories Limited Reviews 207

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, noting that interactions were pleasant from start to finish. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, smooth installation process, and the high quality of the products, including windows and doors. Consumers are particularly impressed with the attention to detail and the tidy work of the installation teams. However, some customers also noted issues with rudeness and unprofessionalism from a few employees, and a small number of people experienced minor issues with workmanship or broken panes, though these were generally resolved quickly and without fuss.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service from... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent standard of windows and... See more

Product

Reviewers highlight positive aspects of the product. Customers are extremely pleased with their new doors and... See more

User experience

Customers had positive experiences with the overall process. Many reviewers describe the entire journey, from... See more

Based on these reviews

Rated 5 out of 5 stars

Quality of windows and comp door excellent. The installers Rob and Antony were excellent, really pleased with the finish of their work, they was very respectful and left every area clean and tidy. I... See more

Company replied

Rated 5 out of 5 stars

Albion were recommended by our neighbours who used them a few years earlier. Useful showroom to see the different styles and fittings and found the sales to be informative, but not pushy. Installation... See more

Company replied

Rated 5 out of 5 stars

What a great company from beginning, to the door being fitted was a pleasure. There was no pressure on purchasing etc, saw at the show room exactly what we were getting. The quality of the goods w... See more

Company replied

Rated 5 out of 5 stars

John came initially for sign up and everything just flew from there. They went out of their way to accommodate the size of door required as other companies would not undertake. Fitting carried out wit... See more

Company replied


Company details

  1. Double Glazing Installer

Written by the company

Albion Windows are a trusted family run business, trading for over 30 years, incorporated as a Limited company in 1996, having celebrated 25 years in 2021. Founder members of FENSA in 2002, endorsed by Which? Trusted Traders in 2017 and proud GGF group members. Operating across Bromley, Croydon, South London, Kent and Surrey we offer a wide range of double-glazing windows, doors and conservatories including casement and sash windows, bi-fold and composite doors in high quality Upvc, aluminium and wood.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Look no further

From start to finish, the experience was excellent. The quote process was seamless—friendly, non-pushy, and fully respectful of my budget. I really appreciated the honest advice, which helped me think through the best options for my home.

The installation team were superb: swift, reliable, and highly efficient, all while maintaining excellent standards. They consistently cleaned up after themselves, kept us informed throughout, and took the time to explain progress and offer useful tips on getting the most out of the windows.

Support from the office was also outstanding, providing clear communication and reassurance at every stage. Having worked with several window fitters over the years, I can confidently say Albion are by far the best—no need to look elsewhere.

Our uPVC sash windows are fantastic. The heritage design truly stands out, with a level of quality that sets our home apart from the neighbouring properties.

April 17, 2026
Advertisement
Rated 5 out of 5 stars

Front door

On time fitters very pleasant door looks great very pleased with outcome.

April 15, 2026
Albion Windows and Conservatories Limited logo

Reply from Albion Windows and Conservatories Limited

Thank you. That’s good to hear. I will pass on your praise to Luke and Jamie.

Rated 5 out of 5 stars

5 star

5 star - they did an outstanding job.

April 7, 2026
Albion Windows and Conservatories Limited logo

Reply from Albion Windows and Conservatories Limited

Thank you for your 5-star rating.

Rated 5 out of 5 stars

Excellent quality of windows and comp door.

Quality of windows and comp door excellent.
The installers Rob and Antony were excellent, really pleased with the finish of their work, they was very respectful and left every area clean and tidy.
I would recommend Albion Windows to anyone with full confidence, so pleased with ours. Thank you to everyone involved with our purchase.

March 30, 2026
Albion Windows and Conservatories Limited logo

Reply from Albion Windows and Conservatories Limited

Thank you so much. It’s great to hear you are happy with with everything. I will pass on your comments to the team.

Rated 5 out of 5 stars

Whole process from enquiry to fitting

Whole process from enquiry, through survey to fitting was very simple. Installation was delayed at my request and reinstated when I wanted it. Window covers a whole lounge wall, really first class

March 23, 2026
Albion Windows and Conservatories Limited logo

Reply from Albion Windows and Conservatories Limited

It’s good to hear that made everything easy and were able to accommodate your requirements.

Advertisement
Rated 5 out of 5 stars

What a great company from beginning

What a great company from beginning, to the door being fitted was a pleasure. There was no pressure on purchasing etc, saw at the show room exactly what we were getting.
The quality of the goods was outstanding.
All the staff were amazingly helpful and couldn’t do enough.
Thoroughly recommend this company.

March 16, 2026
Albion Windows and Conservatories Limited logo

Reply from Albion Windows and Conservatories Limited

Thank you for this fabulous endorsement. It’s great to hear that the showroom helped in your decision.

Rated 5 out of 5 stars

So pleased with our new black framed…

So pleased with our new black framed aluminium windows - although a few broken panes along the way Albion went over and above to rectify these and their service is outstanding - my mum will be having hers done soon ! Couldn't recommend Albion enough

March 11, 2026
Albion Windows and Conservatories Limited logo

Reply from Albion Windows and Conservatories Limited

Thank you for returning to us. We are happy to hear you love this job and are sure your Mum will be as pleased too.

Advertisement
Rated 5 out of 5 stars

Fantastic Family Run Business

Amazing company. Top quality, would highly recommend.

November 24, 2025
Albion Windows and Conservatories Limited logo

Reply from Albion Windows and Conservatories Limited

Thank you. We especially appreciate your family business comment.

Rated 4 out of 5 stars

New double glazed backdoor

An excellent service from start to finish. Our call was promptly followed up and we appreciated John’s guidance in selecting a new door. The surveyor was pleasant and courteous as were the installation team. We couldn’t fault the service or the product. We are extremely pleased with our new door.

January 20, 2026
Albion Windows and Conservatories Limited logo

Reply from Albion Windows and Conservatories Limited

I`m glad you have been happy with the service from everyone.

Rated 3 out of 5 stars

Later than wanted, rushed when done.

Price of the unit was OK, The date was later than I hoped, Unfortunately the installation was rushed the water proofing of the external plastic to plastic wasn't done properly, I had to call them back. Fortunately Albion sent a team to rectify, old boy, much more professional the undone work was rectified; the spray foam that had messed up my bath had to be cleaned as best they could with a special cleaner. I just wish that the original fitters were as professional So it seems to be OK now only time will tell, hopefully no leaks.

January 19, 2026
Albion Windows and Conservatories Limited logo

Reply from Albion Windows and Conservatories Limited

I`m glad you were happy with the cost of the window. When you placed the order on December 1st, we said we would try our best for pre-Christmas, however, it was installed on 5th January. I`m sorry you felt our first team rushed the installation. I`m sure this was not the case, as we take as much care with one window as we would with a whole house, but the external trim did need attention, so I apologise for that. Thankfully the second fitter was able to clean the bath, as it was my understanding it was in quite a mess with cement from the building work you were having done. Im sure you won’t have any issues, but rest assured, you have a 10-year guarantee should there be.

Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service, from start to finish. Been using this company for years and have always delivered. 👍👍

January 20, 2026
Albion Windows and Conservatories Limited logo

Reply from Albion Windows and Conservatories Limited

Thank you for your continued support.

Rated 5 out of 5 stars

Albion did a great job on fitting our new kitchen bifold doors

Albion replaced our old kitchen bifold doors. Their quote was very competitive and covered all aspects - removal of the old doors, installation of the new, and disposal of the material - whereas other quotes expected that the old doors would already have been removed. At all stages, their service was excellent - both in the advice they gave on options and in the quality of the installation itself. The final result is fantastic. The installation team were incredibly efficient and competent, with the whole process of removal and installation completed in one day. Moreover, they did a thorough inspection of their own work and spotted snagging items that we didn't see, and arranged to have those items addressed very shortly afterwards. In all, we can recommend Albion for their friendliness and professionalism.

September 16, 2025
Albion Windows and Conservatories Limited logo

Reply from Albion Windows and Conservatories Limited

Thank you for taking the time to write this fabulous review.

Advertisement
Rated 5 out of 5 stars

Helpful and efficient on ordering and…

Helpful and efficient on ordering and installation. No fuss or mess. Would use again.

December 11, 2025
Albion Windows and Conservatories Limited logo

Reply from Albion Windows and Conservatories Limited

Thank you so much. We look forward to being of service again in the future.

Rated 5 out of 5 stars

Would recommend

Responsive. Good quality frames, tho slight issues with the glass units that were resolved quickly. Easy to contact and a pleasure to deal with. Would recommend.

November 14, 2025
Albion Windows and Conservatories Limited logo

Reply from Albion Windows and Conservatories Limited

Thank you. We are glad you’re pleased with all aspects.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look