Aldermore Bank Reviews 

Easy to log-in. Very competitive interest rates. Excellent Georgie staff who assisted me filling in more complex parts of application

As a customer of many years with Aldermore, I have found the website easy to follow, the customer service via telephone helpful and friendly and their interest rates competitve.

A good company who always deliver on what they promise

Easy to set up online banking access, ISA application and transfer in request. All set up email confirmations received within 30 minutes of starting the process.
So far so good...

Excellent process to open my cash isa, straightforward, efficient and clear and reassured when receipt of funds were acknowledged immediately. Great rate as well

Finance made easy. Aldermore is so intuitive, and makes the complex simple. Highly recommended!

Responsive. Easy to access for money withdrawals and transfer. Nothing to not like

Easy to set up new accounts online. Good fixed interest rates for Cash ISA and Double Access Savings Account. Clear emails including quick notification of payment transfers received.

Bank is incompetent, unhelpful and has staff without knowledge of subjects they should have understanding of.

Very easy to use website great UK based customer

Great rates, professional, helpful

Excellent site to navigate. Very helpful customer service team.
Very good range of available saving accounts and competitive interest rates.
We have been with Aldermore a number of years now and as yet have not been 'tempted away'.
Already recommended to family members.

I am very happy with how my queries have been dealt with and the transfer and opening of my ISA accounts

Good web good rates and easy

The savings account did exactly what it was meant to do, that is what an investor wants.

Really good and easy to use Web site. I am in my 70's but found all the information very clear. Good competative interest rates and excellent customer service when dealing with my query.

I have had an account with Aldermore for a few years and have had absolutely no trouble with the accounts. This year I wished to transfer my funds into a new Cash ISA, but I made a mistake on the online form, which I did not spot, so the transaction did not progress. I contacted Customer Services via email (not a web chat form, thank heavens) and quickly received a 'phone call from a very pleasant lady who actually talked me through my mistake. Most institutions don't even give a contact email, never mind a personal call.
The website is good and informative, and the application process is simple and easy to follow, my error was a silly one.

Sharp deterioration since last year. They appear to have replaced staff with AI for correspondence, which does not address customers' concerns accurately. If a response from a staff member is received, it is poorly expressed, like this one, reproduced exactly: We accept are apologises if you are having problems regarding your online account
I've made a formal complaint and will be moving my money!

Transferring of my ISA was effortless. Good competitive interest rates on products. The website and application process was very clear and easy to complete.

Very efficient processing of transfers and the rapid response from customer service is outstanding. Larger organisations take days to respond then rarely answer the question asked! I had responses to queries within a few hours with clear answers.

Rosie was excellent and stayed on the phone to help me transfer funds to a new account. She was thoughtful and understood my trepidation in moving money online. Very good customer care from her.