Very fast delivery.Always exactly the right vapes requested.Amazing prices so far on all my requests.I now only use this site.
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See what reviewers are saying
I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond. My order was incomplete at first I or... See more
Company replied
FANTASTIC! Was sceptical ordering as never heard of the site before and prices are great! Order arrived in a few days. Packed well too. Highly recommend 👌🏼 I will be ordering all my vape stuff f... See more
Company replied
Had a little bit of an issue with one of the Hayati pro ultra vapes when I ordered two, got in touch with a team member called Evan, absolutely spot on and extremely professional even offered to repla... See more
Company replied
Company details
Written by the company
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Contact info
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, United Kingdom
- +44 151 254 2136
- support@alectrofag.co.uk
- www.alectrofag.co.uk
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 14% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received a faulty item
Received a faulty item. Emailed them, got a reply extremely quick, no issues, new item will be sent.
Fantastic customer service from Ewan will definitely use again.
Thanks
March 22, 2024
Unprompted review
Reply from Alectrofag
Dear Scott,
We extend our heartfelt gratitude for your kind words. Your positive reviews inspire us to continuously strive for excellence. We eagerly await your next order with us.
Warm regards,
Nick
Best in the game for a reason
Best in the game for a reason , quick clean and decisive 🫡🫡
March 19, 2024
Unprompted review
Reply from Alectrofag
Hello Peter,
Your gracious response is deeply appreciated. Your positive reviews energize us to exceed expectations. We eagerly anticipate the opportunity to serve you again.
Best regards,
Nick
I had an issue with my vape delivery
I had an issue with my vape delivery, as it hadn’t arrived and it was coming up as delivered. Royal mail insisted they delivered it to the correct place, but then i ask customer support for help on alectrofag website itself. I received emails from Evan, who was very helpful about the whole situation and was able to arrange a replacement for delivery. Overall, i am very happy with this experience. I totally recommend buying from here!
March 19, 2024
Unprompted review
Reply from Alectrofag
Dear Nissan,
Thank you for your encouraging feedback. Your positive reviews fuel our commitment to delivering exceptional service. We look forward to your future orders with anticipation.
Warm regards,
Nick
Reply from Alectrofag
Hello Donna,
We sincerely value your kind response. Your positive reviews are a testament to our dedication to customer satisfaction. We eagerly await the opportunity to serve you again.
Best regards,
Nick
excellent customer service
Had an issue with a vape so used their live chat service. Was immediately connected to Evan who was extremely helpful, asked what the issue was and assured that once evidence was provided for the faulty vape I would have a replacement sent. Sent video evidence via email where I received a response within 10 minutes to say that a replacement vape had been issued. Cannot fault these guys whatsoever, they are so helpful and do their upmost to ensure your issue is resolved immediately. Another positive experience, thanks guys :)
March 19, 2024
Unprompted review
Reply from Alectrofag
Dear Freesha,
Your generous feedback is truly appreciated. Your positive reviews motivate us to continually enhance our services. We eagerly await the opportunity to welcome you back.
Warm regards,
Nick
Royal Mail delivered my package to a…
Royal Mail delivered my package to a completley unknown address but alectrofag were amazing an assisted me
Straight away. Replaced my package and assured me that they were there to help. Brilliant customer service
March 15, 2024
Unprompted review
Reply from Alectrofag
Hello Hannah,
Thank you for your uplifting response. Your positive reviews serve as a source of inspiration for our team. We eagerly anticipate the opportunity to serve you again soon.
Best regards,
Nick
Overall very good
Good choice of flavours and not a bad price. Delivery was quick too😊
February 26, 2024
Reply from Alectrofag
Hello Lorraine,
Your thoughtful response is deeply appreciated. Your encouraging reviews fuel our passion for exceptional service. We eagerly anticipate the pleasure of serving you again.
Best regards,
Nick
Amazing service had an issue with a…
Amazing service had an issue with a product dealt with quickly efficiently and effectively brilliant 10 out of 10 all the way
Professional to the end
March 4, 2024
Unprompted review
Reply from Alectrofag
Dear Amanda,
Thank you for your kind feedback. Your positive reviews drive us to continuously improve. We eagerly await the opportunity to serve you again.
Warm regards,
Nick
Fantastic customer service from Evan
I received excellent service from Evan. His response was fast and he went above and beyond to support.
This high level customer service has made me a loyal customer to Alectro.
March 4, 2024
Unprompted review
Reply from Alectrofag
Hello David,
We sincerely appreciate your gracious response. Your positive reviews inspire us to strive for excellence. We look forward to your future orders with anticipation.
Best regards,
Nick
Reply from Alectrofag
Dear Luke,
Your generous feedback is truly valued. Your positive reviews energize us to go above and beyond. We eagerly await the opportunity to welcome you back.
Warm regards,
Nick
Excellent
Quick delivery but unfortunately there was an discrepancy with the order. I contacted Customer support and they sorted it out immediately!
Quality items and awesome after sales support, highly recommended!
March 1, 2024
Unprompted review
Reply from Alectrofag
Hello Alex,
Thank you for your uplifting response. Your positive reviews are a reflection of our dedication to customer satisfaction. We eagerly anticipate the pleasure of serving you again soon.
Best regards,
Nick
Reply from Alectrofag
Dear Jonathan,
We extend our heartfelt gratitude for your kind words. Your positive reviews motivate us to continually enhance our services. We eagerly await your next order with us.
Warm regards,
Nick
Prices are great
Prices are great, the more you buy the cheaper it gets. Super fast delivery. Many flavours to choose from and all different types of disposable vapes readily available. Wouldn’t go anywhere else.
February 26, 2024
Reply from Alectrofag
Hello Gary,
Your thoughtful response is deeply appreciated. Your encouraging reviews fuel our passion for exceptional service. We eagerly anticipate the pleasure of serving you again.
Best regards,
Nick
Amazing deals
Amazing deals, and amazing ultra fast customer support, i recommend Alectrofag , i am their customer, and i am really happy
March 1, 2024
Unprompted review
Reply from Alectrofag
Dear Marius,
Thank you for your kind feedback. Your positive reviews serve as a source of inspiration for our team. We eagerly await the opportunity to serve you again soon.
Warm regards,
Nick
Brilliant customer service always comes…
Brilliant customer service always comes in time,,I always recommend!!
February 9, 2024
Unprompted review
Reply from Alectrofag
Hello Mariah,
We sincerely value your gracious response. Your positive reviews reinforce our commitment to excellence. We eagerly await your next order with us.
Best regards,
Nick
Reply from Alectrofag
Dear Olivia,
Your generous feedback is truly appreciated. Your positive reviews motivate us to continuously improve. We eagerly await the opportunity to serve you again.
Warm regards,
Nick
Brilliant delivery exactly on time very…
Brilliant delivery exactly on time very happy with the product, fantastic value for money.
February 19, 2024
Reply from Alectrofag
Dear Louise,
We extend our sincere gratitude for your positive response. Your encouraging reviews inspire us to uphold our standards of excellence. We eagerly anticipate the opportunity to serve you again.
Warm regards,
Nick
Super service
Accessible website, great products and really prompt delivery, thank you
February 19, 2024
Reply from Alectrofag
Hello Fran,
Thank you for your kind words. Your positive reviews fuel our commitment to delivering exceptional service. We look forward to your continued support.
Best regards,
Nick
Reply from Alectrofag
Dear Wendy,
Your thoughtful response is deeply appreciated. Your positive reviews serve as a beacon of encouragement for our team. We eagerly await the opportunity to exceed your expectations once more.
Warm regards,
Nick
amazing customer support
February 19, 2024
Unprompted review
Reply from Alectrofag
Hello Lucy,
We sincerely value your gracious feedback. Your positive reviews reaffirm our dedication to customer satisfaction. We eagerly anticipate the pleasure of serving you again soon.
Best regards,
Nick
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