Alexander Hall Mortgage Advisers Reviews 

6,973
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 610 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for their exceptional professionalism, transparent approach, and clear communication throughout the entire property buying journey. Many individuals emphasize that brokers provide reliable guidance, making complex situations feel entirely manageable and straightforward. People frequently highlight the impressive speed and efficiency in securing competitive mortgage offers and arranging necessary insurance cover. Reviewers also note that advisors are exceptionally patient, friendly, and always available to promptly answer any questions. Consumers truly appreciate the personalized attention and constant reassurance provided by advisors from start to finish.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable throughout the mortgage... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives were consistently... See more

Response time

Reviewers highlight positive aspects of response time, expressing high satisfaction with prompt and... See more

User experience

Customers report positive experiences with user experience, highlighting how smooth and straightforward the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Its our second time using services provided by Alexander Hall Mortgages. Especially Bradley Lodge and his team. Could not praise Bradley enough for his professional and transparent approach to the w... See more

Rated 5 out of 5 stars

I needed some life insurance cover to mitigate the financial risks for my wife of our mortgage payments. I am well past pensionable age, sadly! Hatice Karadal quickly established our needs, and source... See more

Rated 5 out of 5 stars

Andrew is absolutely wonderful! He is so helpful and trustworthy. He always makes time to explain things and really wants the best for you. Can't recommend him enough! I am so very grateful that helpe... See more

Rated 5 out of 5 stars

Our new insurance cover was arranged in a matter of days. No hickups, no delays, no misunderstandings. The information was presented clearly, all our questions were answered promptly and we were supp... See more


Company details

  1. Mortgage Broker

Written by the company

We help you find the most competitive deal on the UK mortgage market, and we make the whole process as simple and stress-free as possible. We look at your situation, then search to find the deal that best matches your needs. Whether you're based in the UK or overseas, we're here to help. Call us for a chat on the phone, drop into one of our London offices or get things done via the web. It's entirely up to you.

Why Choose Alexander Hall Mortgage Brokers?

Written by the company

Expert advice you can trust
Expert advice you can trust We're totally impartial and focus on finding the perfect mortgage to suit you.
Whatever's easiest for you
Drop into a branch, call us or go online. We're flexible to fit around you.
Hassle free all the way
We deal with lenders on your behalf, so everything from paperwork to negotiation is stress-free.
Choose from the very best deals
We work with all lenders, big and small to give you exclusive access to a comprehensive range of mortgage rates.
Supportive and friendly
Our highly experienced advisers make the entire buying process painless by taking all the work off your hands.

Further consideration

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THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME.YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE OR ANY OTHER DEBT SECURED ON IT. We do not charge a fee for residential mortgage advice. We charge an administrative fee for processing each of your mortgage contracts; our fees only apply when you decide to go ahead with an application. For standard residential mortgage contracts the typical fee is up to £499, subject to the complexity of the case and the lending solution required, and is payable on application. Other fees apply for BTL and Offshore mortgages, for full details please use the link below to view our Terms of Business. https://www.alexanderhall.co.uk/i/pdf/terms_of_business.pdf

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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5.0

All reviews

(6,973)

610 reviews in the last 12 months

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Rated 5 out of 5 stars

Mario Jensen was great!

Mario Jensen at Alexander Hall has been amazing!

I'm a first time buyer so just came across Alexander Hall from a Google Search. My first contact was with Ptolemy, who actively listened and helped line up the broker/advisory timeline perfect with my situation.

My circumstances were quite unique but I was supported by Mario Jensen who was attentive, quick to respond, and found the perfect lender for me. He even secured a rate reduction before getting my offer through.

Within the fee you also get supported to setup life assurance which was super helfpul and they have a handful of referrals to other companies that make the process much simpler i.e. surveyors, conveyancors, home insurance, etc.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Support & a Stress-Free Mortgage Experience

We loved working with AH and really appreciated how smoothly they handled our mortgage process. A special thank you to Jack, who managed to secure a mortgage for our not-so-straightforward situation. He was incredibly patient, kept us updated every step of the way, and made the entire process feel stress-free.

Thank you, Jack and the AH team!

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Shafeen and the team at Alexander Hall

We have been working with Shafeen at Alexander Hall for the last 9 years, and have used Alexander Hall to purchase our first flat, and now more recently our first house, as well as remortgaging over the years. We are both freelancers in our work, so mortgages can be a little trickier, but Shafeen is a pro! Shafeen and the team are incredibly knowledgeable, friendly and efficient, couldn't recommend them more!

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great Support from Moazzam & Charlie

Moazzam was recommended by my brother, and he's been really helpful so far. As a first-time buyer, he's made the process feel much easier by being clear, patient and supportive. He's taken the time to explain everything properly, and i really appreciate his help. I'd happily recommend him.

I'd also like to mention Charlie, who helped me with my insurance protection. He was really helpful, easy to speak to, and took the time to explain my options clearly. That side of the process felt relaxed and straightforward, and i really appreciate his help and would also happily recommend him.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing experience from beginning to end. Charlie was incredibly helpful and supportive throughout the process and it was a pleasure to work him and Alexander Hall.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Choose Bradley Lodge!

I had a great experience working with Bradley Lodge to secure a mortgage offer. Bradley patiently asked questions to understand my circumstances and explained everything clearly to ensure the entire process was as smooth as possible. Moreover, he was always willing to answer questions via WhatsApp. Thank you, Bradley, for your support!

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with my…



I had an excellent experience with my mortgage broker. They were professional, responsive, and made the whole process smooth and stress-free. Explained everything clearly, found me a great deal, and kept me updated at every step. Highly recommend!

May 15, 2026
Rated 5 out of 5 stars

GO TO MARIO!

GO TO MARIO!

Had a complicated scenario, as work in the music tech industry and income was not straightforward, after much deliberation with the normal Tom, D..K & Harry(s) of the industry to no avail I found Mario - THE MAN THAT KNOWS - Got the offer within 6 days.

Thank you Mario

May 14, 2026
Rated 5 out of 5 stars

Smooth, hassle free, perfect

Really great experience with Tristan Grigalis at Alexander Hall.
As a first time buyer it was great having Tristan patiently walk me through the process and he also showed a lot of empathy for my personal circumstances.
I always felt that he was working for my best interests and I could fully trust his advice and recommendations.

Any queries were always answered promptly and clearly.

I’d throughly recommend Tristan to others as a hassle free way of getting the best mortgage set up for you.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

5-star experience with Bradley

It was such a pleasure working with Bradley at Alexander Hall, he made the entire process so smooth from the start. We had actually been working with a different broker but ended up switching to Alexander Hall after an initial conversation with Bradley, as he was so good at explaining everything and laying out our options in a really digestible way! It took us a while to find our house, but throughout the process he constantly kept in touch. He was always available over WhatsApp to give quick advice and updates on rates, which made communicating so quick and easy! We'll definitely be using Bradley for any future remortgaging/mortgage advice!

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Support from Bradley Slade – Knowledgeable, Responsive, and Truly Helpful

I had an excellent experience with Bradley Slade and couldn’t recommend him more highly. He's knowledgeable and incredibly responsive throughout the entire mortgage process. Everything was clear and straightforward, and he took the time to explain all of my options, answered every question patiently, and ensured I fully understood each step before moving forward. He also offered some Valuable advice that helped in making very important decisions. He's definitely a big asset to Alexander Hall

December 15, 2025
Rated 5 out of 5 stars

Very Helpful

We used Bradley as our broker - We are first time buyers! He was very knowledgeable and helpful in explaining to us the procedure as well as getting us the best possible deal. I would highly recommend his services! :)

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, the mortgage process felt really daunting but William Storey made it so much easier. He took me through every step, answered all of my questions, and made sure I felt clear and confident throughout. What could have been an overwhelmingly stressful experience was made manageable thanks to his patience and expertise.

Rowan Walsh was equally fantastic in walking me through my protection options, explaining everything in a way that was easy to understand.

Recommend both of them highly!

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Communication was always clear, prompt, and professional, and the whole process was handled smoothly and fast. We really appreciated all the help and support throughout. Thank you again!

May 11, 2026
Rated 5 out of 5 stars

Great service and really on the ball

James helped us throughout the process of buying a new house, including the complexity of navigating between our existing mortgage on our previous property and a new mortgage. He was also very on it when it came to remortgaging quickly before potential UK rates uncertainty. He has been very responsive, professional and supportive.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Amirah

I had an excellent experience with Amirah Nawaz and couldn’t recommend her more highly. She’s knowledgeable and incredibly responsive throughout the entire mortgage process. Everything was clear and straightforward and she took the time to explain all of my options, answered every question patiently, and ensured I fully understood each step before moving forward. She’s a huge asset to Alexander Hall!

May 6, 2026

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