service and helpful people are beyond expectations. my tool was broken and could not be used in the bench. this was repaired in 1 day, absolutely great.
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See what reviewers are saying
I can’t recommend Alien Tech Tools enough! I ran into a absolute worst-case scenario when an "ECU return to stock" operation, failed and completely bricked my car's ECU. I was pretty stressed, but... See more
Company replied
Highly precise and useful tool! Very professional as they provide Alientech Academy which is assured by experts! Highly helpful team and user-friendly hardware-software platform! 5 stars, no comme... See more
Company replied
I ordered my tool from an authorised dealer, 3 weeks later it managed to develop a fault. Alientech support (Italy) suggested I send it back for repair. After contacting alientech uk my new replacemen... See more
Company replied
Company details
About Alientech srl
Written by the company
Written by the company
We are the Italian company that brought professional chiptuning to the world.
Since 1991, we have been designing and manufacturing hardware and software solutions that enable tuners, mechanics and technical professionals to read, calibrate and programme engine (ECU) and transmission (TCU) control units quickly, safely and with repeatable precision.
Today, Alientech is not a single product, but a complete ecosystem created to simplify daily workshop operations and make them more profitable:
- KESS3 – ECU and TCU programming via OBD, Bench and Boot within one integrated platform.
- ECM Titanium 3.0 – The benchmark calibration software, designed to ensure precise, structured and professional workflows.
- Powergate4 – The remote tuning solution that connects workshops and end customers in a simple, controlled and secure way.
- DynoDrive – Real on-road power and performance measurement, turning your work into concrete, demonstrable data.
Why choose us:
- Over 30 years of continuous research and development.
- Millions of control units reprogrammed worldwide.
- Constant updates of protocols and vehicle coverage to keep pace with the evolution of automotive electronics.
- Dedicated technical support and structured training through the Alientech Academy.
- A true “Workshop First” approach: we develop technology that genuinely simplifies workshop life.
We believe in transparency and in the growth of a strong professional community.
If you already use our solutions, share your experience on Trustpilot: your perspective helps other workshops make informed decisions and allows us to continuously improve our products and services.
Alientech.
Mechanical heart. Electronic mind.
Contact info
Via dei Cordari 1, 13039, Trino (VC), Italy
- +390161801025
- info@alientech.to
- www.alientech-tools.com
4.5
Excellent
91 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Reply from Alientech srl
Thank you for your review.
Welcome to Alientech, we look forward to hearing about your experience soon.
The Alientech Team
Excellent Deal
Excellent Deal, i did my first tuning improving smooth runing on my car and im happy because the instructions and everything is simple with this tools
February 28, 2026
Reply from Alientech srl
Thank you for your feedback.
We’re pleased to know your first experience went smoothly and that the process was clear and straightforward.
Your trust is appreciated.
The Alientech Team
Reply from Alientech srl
Thank you for your feedback!
It’s always great to know our tools are making a real difference in day-to-day work. We’re proud to have you as part of the Alientech community and wish you continued success in your business.
The Alientech Team
Reply from Alientech srl
Thank you for your feedback.
We’re glad the team was able to respond quickly and provide what was needed. Your trust and support are truly appreciated.
The Alientech Team
I ordered my tool from an authorised…
I ordered my tool from an authorised dealer, 3 weeks later it managed to develop a fault. Alientech support (Italy) suggested I send it back for repair. After contacting alientech uk my new replacement tool was sent out immediately and delivered next day by DHL, amazing costumer service that saved me a lot of stress. Will definitely recommend to everyone!
February 16, 2026
Reply from Alientech srl
Thank you for sharing your experience.
We’re pleased the situation was resolved quickly and that the replacement process helped minimise disruption to your work. Supporting our customers efficiently when issues arise is always a priority.
Your recommendation means a lot.
Thanks again
The Alientech Team
Reply from Alientech srl
Thank you for your review.
We’re glad to hear the tool is performing well in your workshop. Wishing you continued success with your work.
The Alientech Team
Hope you can support 24 houre
I like your important
I don't like working hours it should be 24 hours of support
I hope your updated team can update protocols speed more than this
February 16, 2026
Reply from Alientech srl
Hi Mohamed,
Thank you for sharing your feedback.
Hearing our customers’ perspective helps us grow, and it’s truly important to us.
Every day we put a lot of passion into providing support through our ticket portal.
Of course, besides solving issues, we fully understand that time zone differences can sometimes extend response times.
I’d also like to mention that when a ticket is opened, it’s not only handled by our support team: whenever needed to solve more complex problems,
our developers across the company get involved as well, so we can offer the highest level of technical support available.
That’s why we chose to provide assistance throughout the entire Italian working day: it allows us to have every technical level available for all customers and to always find the best solution to any issue.
Regarding protocols, we’re proud to be adding new ones every week.
For example, in 2025 alone we managed to add 147 new protocols!
Our focus on customers is always at its highest, both in support and in developing solutions that help you work independently.
Your evaluation will be a great motivation for us to keep improving and expanding our offering.
The Alientech Team
Very happy to become Alientech dealer
Very happy to become Alientech dealer
Hope for a long cooperation
Vladan Djokic
Atm chiptuning
Performance-tuningfiles.com
February 16, 2026
Reply from Alientech srl
Thank you for your trust.
We’re pleased to welcome you as an Alientech dealer and look forward to building a strong and long-lasting cooperation together.
The Alientech Team
Replacement Hardware
Brilliant Service Jo and the guys could not be more helpful and have always tried to help outstanding Service Thanks Guys Craig Reed
December 17, 2025
Reply from Alientech srl
Thank you for your feedback.
We’re very pleased to hear that you appreciated the support from our team and the service provided. Your kind words are truly appreciated and will be shared internally.
The Alientech Team
Write file on
Write files with kess3 16000$ tools keep failure watch my picture and video
September 14, 2025
Unprompted review
Reply from Alientech srl
Thank you for your feedback.
We understand your concern; however, the information shared in the review does not provide sufficient technical details to properly understand the situation. No case reference, pictures or videos are currently visible to us that would allow a structured analysis of the reported issue.
Writing operations involve several variables (vehicle condition, battery stability, connection setup, protocol selection....), and each case must be evaluated carefully to identify the root cause.
We kindly invite you to contact our technical support team directly and provide the relevant logs, images or videos so the situation can be reviewed accurately and resolved appropriately.
The Alientech Team
Great product!!
October 1, 2025
Reply from Alientech srl
Thank you very much. Your feedback means a lot!
Kess 3 needs better usb socket
I have been an alientech customer for over 10 years since the release of kess3 I have had too post tool back too alientech 3 times in 18 months every time the repair wasn’t covered by warranty. Costing over £2500 in repairs and import fees in the last 18 months the last repair the kess3 was working fine till software update. I was using kess usb and power supply at the time of update.
August 5, 2025
Unprompted review
Reply from Alientech srl
Hi Mr Rhodes,
thank you for being an Alientech customer for more than ten years and for sharing your concerns. We’re genuinely sorry that your recent experience with KESS3 has been frustrating.
Our technical records show that your unit has been serviced three times over the last 18 months, each time for physical damage to the USB-C or J2 connectors. Because the parts were found to be mechanically stressed, the repairs could not be covered under warranty. We fully understand that the resulting costs and downtime are disappointing.
That said, we want to help you get back to work with confidence. As this relates to physical connector damage, we’d like to review the set-up with you to identify any likely cause and prevent a recurrence—for example, an accidental impact, unexpected mechanical strain, or the use of cabling different from that supplied with your KESS3.
Your satisfaction matters to us, and we are committed to providing a definitive solution and ensuring the correct operation of your tool going forward.
We understand your reseller is already managing your case and we’re supporting them closely. We’re confident this will be resolved promptly and to your satisfaction, and we appreciate your patience while the final checks are completed.
Kind regards,
Alientech Team
Spoke with a gentlemen named Sam
Spoke with a gentlemen named Sam, answered all my questions accordingly and made the phone call super simple. Just wanted to thank Sam! Thanks
January 9, 2025
Unprompted review
Great device with a lot of supported…
Great device with a lot of supported vehicles
August 21, 2023
Unprompted review
Useless customer service
Useless customer service, if you ask them a question, they reply to you with 5 questions which are completely irrelevant, they don't even read your queries, they just don't like to be asked anything, terrible company, if you want good customer service try another tool like Flex from Magicmotorsport or CMD.
March 10, 2023
Unprompted review
KESS 3 killed two ECUs cars don't start
I am professional tuning company. I have bought a new Kess3 Master/ Ktag tool by recommendation of my software company. I have done two cars and both cars don't start now both ECU's are fu..ked and two customers cars are nor starting. We can not make any communications with the ecu s..Think before you buy this tool. Old version is good but soon it will be obsolete.
October 17, 2022
Unprompted review
Very professional team and support…
Very professional team and support really appreciate your work. I messed up while using there tools and ended to a corrupt ECU but they were so helpful to get back all in without any loss. Outstanding technology with outstanding support a big Thanks for the support team.
May 17, 2022
Unprompted review
Save your money and buy other tools
Such an awful company to work with, whatever your problem is be sure to know they either cannot or will not help you. Whether you own master tool or slave tool they are only interested in spouting dribble at you through the clunky 'support request' portal that almost always translates to "we don't know how to fix your problem and we cannot help you, but do makesure to pay us more money with yearly subs ok"
They never ever admit fault and never expect an apology
Seriously anyone who reads this buy autotuner
January 21, 2021
Unprompted review
Not happy
Not happy
Bought a tool from their Agents in the UK
Revtronic
Go to use it and it says my account is suspended due to non payment! I have Paid in full for the tool!!!!!!!!!!!!!!!!!!!!
Agent is ZERO help blames Alientech and Alientech blames agent
I would not recommend this tool to anyone. The support is second rate and simply closed the ticket!
I simply want a refund and their can have their "tool" back
April 13, 2018
Unprompted review
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