Alive Network Reviews 507

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We were looking for entertainment for our mums 75th. There was extensive choice at Alice! Within one week, Nick had helped us book an incredible musician Annie Vegas that brought our event to lif... See more

Rated 5 out of 5 stars

Excellent service. Clare Kimble and Gemma Jane were really helpful and helped me to chose the right band for our event. Clare kindly checked the availability of a number of bands as the website was... See more

Rated 5 out of 5 stars

So far I'm at booking stage and have had a very positive experience. I rang them as I was interested in a specific band I had seen on their website and had a good chat with Clare. Friendly contact an... See more

Rated 5 out of 5 stars

Excellent customer service with on line contact. Comprehensive but easy to understand contract details. Time taken from first enquiry to agreeing terms for suitable artists was only four days. Thank... See more

Company details

  1. Music Store

Written by the company

Established in 1999, Alive Network has grown into the largest supplier of live entertainment for weddings, corporate events and private parties in the UK. With over 190,000 previous customers and an artist roster of over 3,400 bands, musicians and entertainers, Alive is the definitive one-stop-shop for live entertainment booking.


Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

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Rated 5 out of 5 stars

Excellent advice

Very efficient and helpful service. Nothing too much trouble, all questions answered promptly and clearly.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Nick was so helpful

Nick was so helpful, he was not pushy just informative and friendly thank you for all your help can’t wait to see the entertainment ok the big day : )

February 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service with on line contact. Comprehensive but easy to understand contract details. Time taken from first enquiry to agreeing terms for suitable artists was only four days. Thank you Alive Network (Agent Grant) for helping us through booking local band for our charity event.

BVCW. East of England Asbestos Patient Support Group (CIO) Reg. No. 1198256

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

A seamless experience

A seamless, efficient experience from start to finish - highly recommended! Clare was incredibly helpful and prompt to respond to my questions.

February 7, 2024
Unprompted review
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Rated 5 out of 5 stars

Highly recommended

Highly recommended. Nick couldn't have been more helpful, giving us details (incl. videos) of various artists as per our specific request and we have now booked an excellent artist at a very good price for our wedding evening 'do'. Will definitely use again.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Gemma could not have been more helpful

Gemma could not have been more helpful, she called me back really quickly after my enquiry and went out of her way to answer all my questions. Gemma was friendly but professional and was always happy to answer all my questions. I would definitely recommend Alive Network with my experience with Gemma

January 17, 2024
Unprompted review
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Rated 5 out of 5 stars

Just wonderful

Clara is fantastic and so efficient! Always amazing to work with, and with such a fantastic range of acts and artists.

January 16, 2024
Unprompted review
Rated 1 out of 5 stars

I had harassment done from a lady who…

I had harassment done from a lady who works at alive network called Clara I am in talks to pay back a deposit that was paid to me from a gig I had in December but had a lot going on since due to being ill. I have had 20 miss calls also she has commented on my Facebook page 8 times on differernt posts asking for me to pay the money. People go through hard times but being harassed is not good or professional.

So Clara I feel you need to sort the way you approach people not only you tried to let everyone no about this situation you also done this form your own personal Facebook page, when I’m going through a stressful Time.

I do hope someone picks this up and speaks with Clara.

January 12, 2024
Unprompted review
Alive Network logo

Reply from Alive Network

Hi Ryan, it's my understanding that you kept and spent a payment made in advance to you by a venue who you then didn't perform for. This left the venue out of pocket.

Under the terms of the contract, where an artist cancels a booking, fees paid in advance should be refunded within 7 days. Instead you spent the money, which we're pretty sure is a criminal offence.

When we initially tried to resolve this with you, you agreed to refund the money and then didn't. This happened several times. You then stopped answering calls from us and the venue. Unable to reach you to resolve the matter, Clara reached out on Facebook.

I'm sorry to hear you're going through a hard time, but it was a bad decision to spend money that didn't belong to you. The venue is understandably keen to receive their refund, and not communicating with us and the venue isn't helping. I urge you to get in touch with Clara asap before the venue takes legal action against you.

Rated 5 out of 5 stars

Great experience

Great response from Gemma
She sent me so many artists to listen to for my up and coming birthday party !
She was very good at understanding exactly what type of music I wanted !

January 4, 2024
Unprompted review
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Rated 5 out of 5 stars

A to Z performed at our Christmas…

A to Z performed at our Christmas party, they arrived on time, were very organised and gave a great performance. Particularly liked their version of American boy! Would certainly recommend them to anyone requiring a band at their event.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Marc is great

Marc is great. Very responsive and happy to fine tune workings with the acts to make sure everything runs smoothly. Great company

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend Alive Network

Highly recommend Alive Network. Cannot thank our co-ordinator Nick enough for great communication, professionalism and efficiency in organising our chosen entertainment for our upcoming wedding, keeping us informed every step of the way.

Thank you Nick for the great experience and all your help.

December 19, 2023
Unprompted review

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