Allen Computer Services Ltd Reviews 

135
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I am a very happy customer of Allen Computers. They are always so helpful and I so value their support. The response was immediate. The problem was resolved almost immediately. I am so glad that you g... See more

Rated 5 out of 5 stars

I have found Allen Computer Services to be responsive at all levels, albeit my personal level is very low as far as technology is concerned, which is precisely why I have been very pleased with the... See more

Company replied

Rated 5 out of 5 stars

During lockdown Tom helped us with a printer problem successfully. Then more recently Tom Axe transferred everything from our old outdated computer to a new PC, upgraded it to Windows 10 and personali... See more

Rated 5 out of 5 stars

I have recently had 2 computers repaired by Allens and they have done so at a fraction of the price I expected and included major upgrades. I have absolutely no reservations in recommending them,... See more

Company details

  1. Computer Repair Service

Information provided by various external sources

We are specialists in providing quality computer sales, servicing and support to home and business users across South Somerset, East Devon and West Dorset.


Contact info

4.9

Excellent

TrustScore 5 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(135)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very happy customer of Allen Computer

I am a very happy customer of Allen Computers. They are always so helpful and I so value their support. The response was immediate. The problem was resolved almost immediately. I am so glad that you guys have my back! Carry on doing the good work. And finally, a special thanks to Will - so friendly and confident and reassuring. Very best. Tim

July 15, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I am very pleased with the upgrade on…

I am very pleased with the upgrade on my 2014 Apple IMac. Changed the hard drive for an SSD, this has improved it massively. Saved all my pictures on a memory stick. Thanks to Tom for his work. I found them very pleasant to deal with and throughly recommend this company.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Professional, friendly service and top quality kit at a reasoanble price. We would happily recommend Allen Computers to anyone.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely professional & courteous. Excellent service provided.

When I ran into problems with my computer, Tom attended within 24 working hours of my call. He was able to quickly identify & rectify the issue and, at the same time, answered various questions I had both patiently and in layman's terms that I could understand. It is now comforting to know that they are just a phone call away & will be able to deal with any computer hiccups or upgrades in the future. I cannot recommend their services highly enough.

June 17, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgable and personable. Great service and good value for money. I have no hesitation in recommending these guys.

April 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great Company and Great Service, multiple times.

I have recently had 2 computers repaired by Allens and they have done so at a fraction of the price I expected and included major upgrades.
I have absolutely no reservations in recommending them, in fact I drive 40 miles to drop them in.
They actually do things fast and answer the phone when you call.
So a choice Allen Computers or someone like PC world who take forever to tell you that your computers a write off (after an hour on hold!) or a company where you give your computer to a human that fixes it and does this quickly without fuss, use Allens we will. Peter King MD Soventix UK Ltd.

July 6, 2022
Unprompted review
Rated 5 out of 5 stars

Great value laptop upgrade

I’ve just had my old laptop upgraded by Allen Computer Services (with a better SSD) and I’m delighted with the results. I have all my precious files and data intact but with a much faster speed. Much less expense and hassle (all done by post) than buying a new PC as I was planning to. Good news for the planet too! A great value service which I would highly recommend. 👍

July 5, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

Avoid Allen liken the proverbial…

Avoid Allen like the proverbial plague. If you must buy from him, make sure you pay on Credit Card, because with his Bo-Jo disregard for the Sales of Goods Act, you will need to utilize a Section 75 Charge-Back.

June 17, 2022
Unprompted review
Allen Computer Services Ltd logo

Reply from Allen Computer Services Ltd

This is an unfounded, malicious and false review. We are contacting Trustpilot to have it removed.

Rated 5 out of 5 stars

Computer Rescue!

In short, the company rescued my computer - an old laptop with a drive completely full of valuable data and which I also relied on for email - which had been severely damaged.
They copied all the data onto a new 1TB hard-drive and fitted it into a new computer. Everything was saved and I'm now back in action.
|I cannot thank them enough.

January 31, 2022
Unprompted review
Rated 5 out of 5 stars

Recently bought a reconditioned laptop…

Recently bought a reconditioned laptop (other purchases have been made in the past).Allen computers are always knowledgeable, helpful, clear, open and concerned that you get to laptop that suits you best, not which provides the most profit. I will always continue to use this local firm for its expertise and personal touch.

January 24, 2022
Unprompted review
Rated 5 out of 5 stars

I bought a new PC from this shop and…

I bought a new PC from this shop and everything was done quickly and smoothly, the quality is wonderful and everything was so easy to get sorted! They did a data transfer which kept all my files as they were before, and the PC itself works perfectly. All in all, I was very pleased with the service here. Quick, simple, and very friendly 😊👍

January 24, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

First-class service

Tech challenges always make me anxious, and I kept postponing the need to upgrade my Mac. Friends recommended Allen Computing and I'm so glad I took their advice. Tom made a first-class job of the data transfer and all the associated extras I asked for, and was extremely reassuring about the whole process. I'm delighted with the results - thank you so much, Tom!

January 24, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service from this company

Brilliant service from this company, when I needed help with my old PC last year Tom came out and got me back up and running, then I hit a few more problems which he remotely resolved for me but I knew I would have to update my old system in the near future. That time came at the beginning of October and I now have a new refurbished PC base unit with data and applications transferred from my old one along with Windows 10 and a new printer. It was made so easy for me by the team at Allen CS and I shall use them all the time from now on. Wonderful guys!

October 8, 2021
Unprompted review
Rated 5 out of 5 stars

Great service and extremely professional

During lockdown Tom helped us with a printer problem successfully. Then more recently Tom Axe transferred everything from our old outdated computer to a new PC, upgraded it to Windows 10 and personalised it to meet our needs. This involved 2 house visits and everything went very smoothly. We would not hesitate to use Allen’s Computer Services again and would recommend them to anyone.

July 26, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Tom Allen Computer Services Ltd- Excellent service

Tom Allen Computer Services Ltd was a great find.

Polite, prompt and informative and I feel good value for the work done.

Importantly, they were considerate of my personal information such as passwords and made me feel at ease without reeling off loads of jargon therefore making me feel that I still had control over the decisions that the customer has to make.

Be mindful that, as careful as they were, computers are meant to be discarded and for you to buy a new one, and therefore it could not be helped that the screw covers on the screen frame had dimples in them due to the need to remove them for the work to be done, but this was the only thing I noticed (apart from the lap top working perfectly afterwards thanks to their work!)
I do recommend them.

June 15, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I took my PC to Allen Computer Service as I had a software problem and for a hardware upgrade. Tom was really helpful, knowledgeable and friendly. All was done in a couple of days and Tom gave me a lot of good advice. Had a small problem a few days later of which Tom sorted out remotely in just a few minutes. Extremely happy with everything.

June 15, 2021
Unprompted review
Rated 4 out of 5 stars

New refurbished PC base unit supplied

New refurbished PC base unit supplied and data and applications transferred from old one.
As always very professional, a few things to have added or changed, and I'm pleased to have been able to go to the same firm and people for IT support for a number of years now, an important point I think.

June 15, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look