Allianz Deutschland Reviews 

I had a terrible experience with customer service. The person shut down the chat. He/she didn't even try to understand my issue. He/she told me that he couldn't help and I should call the customer service, but he/she is the customer service.

UNFORTUNATELY, allianz in CZ
i pay a lots of money for insurance
they dont want communication
dont want repay damage
dont want solve problems
REALLY DONT RECOMMEND THIS COMPANY FOR INSURANCE! Be Aware!

WOULD IT NOT BE GOOD TO ACTUALLY GET AN ANSWER REGARDING THAT I AM MOVING TO ANOTHER COUNTRY AND DO NOT NEED THE INSURANCE ANYMORE????????

Allianz is based on EGO and victim of BIG EGO as they are themselves EGO. BIG NO-GO. Has all money to SPONSOR STADIUMS IN GERMANY AND MULTIMILLIONAIRE SPONSORS, BUT YOU as a customer is not cared with love, respect and compassion.

EDIT 22/10/2022: Still no answer regarding this after sending an email on the 15/10/2022 with all details as requested.

Please do something with the Mawista insurance - right now it is a PAIN for expats. For the first reimbursement, I waited for over 4 months. For the second, I got a confirmation only for half. I had no single time when it worked, as promised, as a normal German insurance but for expats. The card does not work either, I get all the bills each time and cannot use the card at any doctor. I am honestly considering canceling my contract as soon as I find an alternative. This insurance is just for visa papers, it is not suitable for getting medical help.

I accidentally made a hole in friends plaster wall. It was some badly mounted hanger. We solved the problem by hiring a worker. That was August, now we have December and Allianz is still processing insurance claim of 200 EUR. So I have to assume they are growing the trees to make paper from, then print money and envelopes and send me my money with a pigeon.

At the same time they are very digital when it comes to charging me monthly. Like a Swiss watch.

Bad start. Their website says instant EVB online but I did it and i got EVB but they still need to confirm so its not active the insurance. I bought it 12th of October and still not active at the end of 13th October. 30 minutes ago I bought car insurance from AXA website and got EVB instantly on my email and sms.

I used insurance from N26xAllianz - the worst mistake ever, submitted a claim regarding a carsharing accident in April, it's been over 4 MONTHS and as an aswer, I only get emails from them that they experience "a large number of claims which may delay their response".

I trusted Allianz a lot before, but this service with N26 is a scam. They're good only if you don't need their assistance. Luckily I "only" lost a few hundred Euros paid for the accident damages, but having learned the lesson I'm changing my house, car, and private liability insurances to more liable services now.

You just lost a young adult customer with a very big potential lifetime value Allianz, really bad job.

I've travel insurance with Allianz through N26 bank.

Before I travel to Colombia, I sent an email to Allianz and asked them if I'm insured, they said yes you're insured and covered to travel to Colombia and they also sent me an official letter.
And I traveled with my girlfriend to Colombia.
After we traveled to Colombia, demonstrations started in Colombia and we got caught up and our buss got robbed by some people while we were traveling from a city to another.
My girlfriend's Dutch insurance company covered her loss, but Allianz started making excuses every time they replied to me. Last excuses was, German government advised not to travel to Colombia due to the situation there.
I replied back to them: We traveled before the demonstrations start. And I'm Norwegian, my government didn't advise not to travel to Colombia, so I've nothing to do with Germany. And you've sent me an official document right before I travel saying that I'm insured and covered.

They never reply back to me.

I had two insurances with Allsecur (Hausrat and Hapflicht). A few years ago, Allsecur was bought by Allianz and then my nightmare started.

As a client from Allsecur, I was not able to log in into Allianz or have any access to my information, contracts, whatsoever. Every time I tried to contact Allianz they would tell me that since I wasn't an Allianz Customer they couldn't help me. They told me that Allianz didn't offer those insurances, so basically I was paying for air, because they did not cover me.

I have been trying to cancel both contracts for more than 6 months and it's basically impossible. I used the chat, they gave me a phone number. I called the phone number, they said they sent an internal message to the department in charge. The department in charge called me and told me I had to send an email asking for the cancellation, but that I had to write through the chat to get the email address. I went back o the chat, only to find out they cannot give the email address because they only respond to car insurances.

I have repeated this loop around 5-6 times already and they keep charging me.

I have never been more frustrated in my life. I'm paying for two insurances that I cannot use and no one in that corporation seems to be able to help.

Please stay away from this company. I ended the contract with them signing a Kündigung the first of January 2021 (so my bills must have ended in December 2020), I received bills AFTER the contract ended WHICH I PAID, now I have lawyers from a company who collect money asking me 110 euro for them. I've been called once from Allianz cause I needed explanation and the guy couldn't speak English so he said I'll receive another call from a colleague and I never received the call, now because they are total incompetent I have to pay even more money. To call them and speak with somebody is obviously IMPOSSIBLE because they are unreachable as usual. If you want an advice, choose a different company if you don't want to waist your money and destroy your nerves. I can attach all the documents which proofs exactly what happened (screenshot from my bank with payment of December and January the letter from the lawyers, also the Kündigung).

Ich beendete den Vertrag mit der Unterzeichnung einer Kündigung am 1. Januar 2021 (meine Rechnungen müssen also im Dezember 2020 geendet haben). Ich erhielt Rechnungen nach Vertragsende, die ich bezahlt habe. Jetzt habe ich Anwälte von einer Firma, die Geld sammeln und mich um 110 bitten Euro für sie. Ich wurde einmal von der Allianz angerufen, weil ich eine Erklärung brauchte und der Typ kein Englisch sprechen konnte. Er sagte, ich werde einen weiteren Anruf von einem Kollegen erhalten und ich habe den Anruf nie erhalten, da sie völlig inkompetent sind, muss ich sogar bezahlen mehr Geld. Sie anzurufen und mit jemandem zu sprechen ist offensichtlich UNMÖGLICH, weil sie wie üblich nicht erreichbar sind. Wenn Sie einen Rat wünschen, wählen Sie ein anderes Unternehmen, wenn Sie Ihr Geld nicht verlieren und Ihre Nerven zerstören möchten. Ich kann alle Dokumente beifügen, die genau beweisen, was passiert ist (Screenshot von meiner Bank mit Zahlung von Dezember und Januar der Brief der Anwälte, auch der Kündigung).

Very frendly and helpfull on the phone ,and qwick to respond. Thank you

Arisen liability damage was not replaced!
Reason: "We want to protect our customer from losses".

AVOID THIS INSURANCE LIKE A PLAGUE

Utterly dishonest – not for a second, they would not hesitate to deceive you whenever they can. And even if they cannot, they will give a good try! They pretend that they have not received your letter even if you have sent it per Registered Mail against the signature (and you have a proof as they signed for it!), let alone the ones sent by regular mail. You will receive no response to your email even after several attempts. Over the phone extremely arrogant, cynical but brutal with an “intelligence level” I do not wish to comment at this phase of the procedure. They will pretend that they have tried to refund you on the given account but it “did not went through” even though you’ve gave them the official bank instruction. 2 (TWO) YEARS LATER ON THEY “DO NOT KNOW HOW TO HELP YOU!” Well, The Court that I have took them to will help them to understand. And that is pretty much the only thing they understand: a legal procedure!

I am blocked abroad, with an emptied account in a critical situation during this COVID19, waiting for their refunds! Simply now, the Court will do the justice and they will pay for all damage. I only wish I read the other reviews before, I only wish…

Unfortunately, we are all obliged to have the travel insurance. However, do yourself a favor and chose ANOTHER ONE.

What the hell is this customer service??
Sent my headphones for repair through the „Allianz plusschutz“ program and have been waiting for more than a month with no email or anything.
And trying to call them is also horrible because of course there are maybe tree individual people taking all the hundreds of calls of Germany. So you have to wait extremely long for a simple update on your request

I don’t even have a confirmation if they will repair my device or just give it back as it is
And I paid an extra 25€ for this premium extended warranty crap

I like the services I am getting from Allianz through Allianz Hauptvertretung Störger und Gurzawski
Great support, highly professional team
Thanks