After a gruelling 9 months plus of trying to get things sorted for my Mother. Being pushed from pillar to post, and no one being helpful. I was lucky enough to be put through to Zak, who after I expla... See more
Company replied
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After trouble getting confirmation if my direct debits were set up correctly from the third party on the phone. I managed to get through to Eve via the Live Chat. Super fast responses and extremely... See more
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Luisa provided top quality service. She was extremely helpful, friendly and knowledgable. She is a credit to your business and I only wish other customer service agents at different businesses we... See more
Company replied
I had much difficulty for over a month, as my email address which was sent to Allpay by the local authority was incorrect and had to be resolved. The support and reassurance given by the Allpay te... See more
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Company details
Written by the company
We are the market leader of payment services within the UK public and social housing sector, providing our range of payment channels to more than 50% of UK local authorities and 90% of the UK's top 200 housing associations. Established in 1994, we were built on the foundations of providing bill payment services - primarily to the public sector – and this year we will handle £8.4 billion serving over 4.5 million end customers.
Contact info
Unit 12a, Whitestone Business Park, HR1 3SE, Hereford, United Kingdom
- 0330 135 9515
- appfeedback@allpay.net
- www.allpayments.net
3.3
Average
103 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Due to a technical error on there…
Due to a technical error on there website, I ended up paying for 2 months rent the week before Xmas.
I contacted them via email and had no response, needles to say Xmas was ruined due to a lack of money or repsonse from this company
December 19, 2022
Unprompted review
Reply from allpay Ltd
Hello Garry. Thank you for your feedback, we apologise for any inconvenience caused. This will be taken onboard and used to improve our service moving forward. For further details or suggestions, please email us at appfeedback@allpay.net.
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