AllSaints (Official) Reviews 

8,870
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise products for their stylish designs, excellent quality, and how well they match online descriptions. People frequently highlight superior materials and craftsmanship, noting items are soft, well-made, and feel good. Delivery service is often described as fast, efficient, and well-packaged, with many receiving orders quickly. The overall ordering process and service are generally found to be easy and smooth. However, some customers noted issues with their orders. A few received items that were damaged, marked, or did not match online photos. Others experienced problems with delivery, including lost parcels or significant delays, even when express delivery was paid for.

What people talk about most

Product

Consumers find product quality to be largely positive, with many praising the soft leather, individual... See more

Quality

Customers consistently note positive experiences with quality, often praising the soft feel of materials like... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Order

Customers had ambiguous experiences with order, with many praising the easy ordering process and quick... See more

Service

Clients share positive opinions on service, frequently describing it as fast, efficient, and excellent, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The top is great. Beautiful 'fit' and material. However, I had to return the small size to get the XS! I assume this is a trend in sizing whereby average sized people like me needs to go 2 sizes down.... See more

Company replied

Rated 4 out of 5 stars

For the clothes,,, 5 star all the way,,, I’m just a little gutted that they said they were putting my order through and the next day they changed me that price even when the further reduction had jus... See more

Company replied

Rated 4 out of 5 stars

Only online site that I’ve used that does NOT send a confirmation email confirming your order. Left me with No order number to make an enquiry if my order had in fact gone through.

Company replied

Rated 5 out of 5 stars

Really good pictures showing clothes from all angles and excellet description including models height and what size they are wearing. Makes size selection much easier. Order process very easy with... See more

Company replied


Company details

  1. Clothing Store
  2. Leather Coats Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

About AllSaints (Official)

Written by the company

Founded in East London in 1994, AllSaints breaks through the noise to offer something different. The style-obsessed come for cult leather jackets, signature biker boots, asymmetric dresses and accessories with attitude – and stay for our commitment to sustainability and service.

AllSaints has 250 stores globally including franchise partnerships, a strong digital presence and over 50 brand business partners, reaching customers in over 150 countries.

The brand creates menswear and womenswear ready-to-wear collections from its London atelier, plus footwear, accessories and fragrance, and is known for its iconic leather jackets. Inspired by its customers’ lives, the AllSaints aesthetic is about turning your back on the trends and making your own rules, a uniform without uniformity, clothes that make you feel good. AllSaints is an attitude, wear it your way.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.3

All reviews

(8,870)

7,522 reviews in the last 12 months

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Rated 5 out of 5 stars

The shirt is beautiful however

The shirt is beautiful however, too small as did not have the bigger size so I had to sadly return it.

August 1, 2026
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Reply from AllSaints (Official)

Thank you for your kind words about the shirt—it’s wonderful to hear you found it beautiful! We’re truly sorry to learn that the size you needed wasn’t available, and we completely understand how disappointing that must have been. Your feedback is invaluable, and we’ll continue working to improve our size availability. We hope to welcome you back soon to find something you’ll love just as much!

Rated 1 out of 5 stars

I never received my order and they’re…

I never received my order and they’re not even replying to help me resolve

July 29, 2026
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Reply from AllSaints (Official)

Thank you so much for sharing your feedback with us.
We're sorry that your order hasn't arrived yet, and our team is already in touch to help you resolve this issue.

Rated 5 out of 5 stars

All saint to the rescue!:)

Absolutely love the bags that I got on sale plus additional discount
When they came they were packed so beautifully, I ordered another bag and wallet for my daughter for her birthday!!

August 2, 2026
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Reply from AllSaints (Official)

Thank you so much for sharing your wonderful feedback! We're thrilled to hear that you love the bags you purchased, especially with the added discounts. It's fantastic to know that the packaging made such a great impression, and we're delighted that you chose to shop with us again for your daughter's birthday gift. We hope she loves her new bag and wallet as much as you do! Thank you for being part of the AllSaints family.

Rated 5 out of 5 stars

Very easy to order and return quick…

Very easy to order and return quick delivery very easy process and great quality

August 2, 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you found the ordering and return process easy, appreciated the quick delivery, and loved the quality of our products. Your kind words mean a lot to us, and we’re delighted to have made your shopping experience seamless. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Brilliant service and quality is…

Brilliant service and quality is outstanding.

August 1, 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you found our service brilliant and the quality outstanding. Feedback like yours inspires us to keep delivering the best. We truly appreciate your support!

Rated 5 out of 5 stars

Good quality I love it

Good quality I love it

August 2, 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you love the quality of your purchase. Craftsmanship and attention to detail are at the heart of what we do, and it's fantastic to know it resonated with you. We truly appreciate your support!

Rated 5 out of 5 stars

Really good comms especially with 1…

Really good comms especially with 1 return item, quality clothing thanks

August 2, 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you found our communication helpful, especially regarding your return, and that you're happy with the quality of our clothing. Your feedback means a lot to us, and we’re delighted to have been able to assist you. We look forward to seeing you again soon!

Rated 5 out of 5 stars

App is easy to use

August 2, 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you found our app easy to use. Making your shopping experience seamless and enjoyable is always our goal, and feedback like yours means the world to us. We hope you continue to enjoy exploring AllSaints!

Rated 5 out of 5 stars

Brown leather loafers

Information about the products were accurate and the sizing perfect. Easy to order too. Came on time and materials were of excellent quality.

August 1, 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that the information provided was accurate and that the sizing was just right for your brown leather loafers. It's great to know you found the ordering process seamless and that the quality of the materials met your expectations. We truly appreciate you taking the time to share your experience and look forward to welcoming you back soon!

Rated 5 out of 5 stars

Very fast delivery and beautiful…

Very fast delivery and beautiful quality leather shoes.

August 2, 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you were impressed with the speed of delivery and the quality of your leather shoes. It's always our goal to provide both exceptional service and products, so it means a lot to know we hit the mark for you. We hope you enjoy wearing your new shoes!

Rated 5 out of 5 stars

Very good and high quality product

Very good and high quality product. Quick delivery. Really great experience.

July 31, 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you’re happy with the quality of your product and that the delivery was quick. It’s fantastic to know you had a great experience shopping with us. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Excellent service and products

Quick delivery and returns, always packaged well. Never a problem, Love Allsaints!

August 2, 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you’ve been happy with our quick delivery, easy returns, and thoughtful packaging. It’s wonderful to know you love AllSaints, and we truly appreciate your support. We look forward to serving you again soon!

Rated 5 out of 5 stars

A good easy shopping experience

Easy ordering and fast delivery.

August 2, 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you found the ordering process easy and appreciated the fast delivery. Providing a seamless shopping experience is always our goal, and it's great to know we hit the mark for you. We hope you enjoy your purchase and look forward to serving you again!

Rated 4 out of 5 stars

I lovely your stuff

I lovely your stuff: BUT I crave the simple PRINTED tee shirts you used to do! Mine are now about 20 years old but I still wear them around the house. Even with holes. Yes I’ve bought two with heavy metal embroidery and I’m sure I’ll wear them - but they’re a bit posh and I do like casual too. FYI I’m very very old but love how your stuff makes me think young….. thank you
Georgia xx
( I was called that years before Mick Jagger stole it for his girl and now it’s almost common, ( sigh) ride on you guys)

August 2, 2026
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Reply from AllSaints (Official)

Thank you so much for your lovely review, Georgia! We're thrilled to hear how much you’ve loved our pieces over the years—20-year-old tees with stories to tell sound like true AllSaints classics. It’s amazing to know our designs make you feel young and bring a bit of edge to your wardrobe.
We hear you on the simple printed tees and truly appreciate the feedback. While our style has evolved, we’ll definitely pass your thoughts along to our design team—your input is invaluable to us. And we’re so glad you’re enjoying your new embroidered pieces, even if they feel a bit “posh” for now. Here’s to finding the perfect balance of casual and cool!
Thank you for riding with us all these years. Keep rocking, Georgia—your energy is inspiring!

Rated 5 out of 5 stars

Beautiful dress

Beautiful dress. Lovely quality material. I felt a little exposed (me not the dress) so returned but would be gorgeous also with slouchy sweater.

August 2, 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your thoughts! We're thrilled to hear you loved the beautiful design and quality of the dress. Pairing it with a slouchy sweater sounds like such a stylish idea—your creativity is inspiring! We're sorry to hear it wasn't quite the right fit for you this time, but we hope to welcome you back soon to find something that feels just perfect.

Rated 5 out of 5 stars

I ordered this shirt for my boyfriend

I ordered this shirt for my boyfriend. He loves it. Good quality. Delivery was about 5 days.

August 2, 2026
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Reply from AllSaints (Official)

Thank you so much for sharing your feedback! We're thrilled to hear that your boyfriend loves the shirt and that you're happy with its quality. It's also great to know the delivery met your expectations. We truly appreciate your support and look forward to seeing you again soon!

Rated 5 out of 5 stars

Great price and excellent customer…

Great price and excellent customer service.

August 2, 2026
AllSaints (Official) logo

Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear you enjoyed both the pricing and the customer service. Your feedback means a lot to us, and we’re delighted to have made your shopping experience a positive one. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Fast delivery and beautiful dress…

Fast delivery and beautiful dress which, unfortunately was too big. They didn't have it in the smaller size so sadly it was sent back.

August 2, 2026
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Reply from AllSaints (Official)

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear you loved the dress and appreciated the fast delivery, even though it wasn’t the perfect fit this time. We're sorry we couldn’t provide the smaller size for you, but we hope to welcome you back soon to find something else you’ll adore. Your feedback means a lot to us!

Rated 5 out of 5 stars

Ordered late on Friday

Ordered late on Friday. Delivered on Sunday (paid delivery). Excellent service. Love the clothes. Love the sales!

August 2, 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that your order arrived so quickly and that you're loving both the clothes and the sales. Providing excellent service is always our priority, and it's fantastic to know we hit the mark for you. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Loved it

Loved it, comfortable and beautiful stuff

August 2, 2026
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Reply from AllSaints (Official)

Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your purchase and found our pieces both comfortable and beautiful. It means the world to us to know that you're happy with your AllSaints experience. We hope to see you again soon!

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