Ally Financial Reviews 1,010

Allied Credit Card customer service could not even track a rental car hold which significantly reduced my CC balance! The rental agency confirmed that after 14 days of return they had not issued the m... See more

this company is most things wrong with business today in the US. Outsource customer calls and no one can assist you in a way that's meaningful without the difficulty of understanding each other. No on... See more

Customer service is useless. Just like many companies, they use overseas call centers. I've been trying to work something out with them regarding my payments. I cannot refinance because my husband is... See more

To anyone considering purchasing an extended warranty plan through @Allyauto don’t!!!! You pay a deductible for service and if you trade in your vehicle and cancel your auto policy early they will ded... See more

I will never use Ally again. Apparently in the fine print there is a deposition fee that when you lease a vehicle if you don’t lease another vehicle 30 days after you turn in that vehicle they charge... See more

I have had this loan only a few months. I have always paid on time. Looking at my bank account yesterday and Ally has posted my payment 2x and actually pulled my amount and telling me I can not be ref... See more

I dont know where to begin. They will grant you a loan very easily even with challenging scores. However , dont lose your job ! They will leave you out in the cold. They have absolutely horrible custo... See more

Extremely rude on the phone, classic idia call center, very hard to get ahold of a real person, if you have an outstanding ring balance by even a few hours they act like loan sharks. Harassing about w... See more

If I could give zero stars I would. I need to get a lien release for my totalled vehicle to be sold to the salvage yard. I have requested a signed copy 10 times and 10 times they sent me an unsigned... See more

I have no idea how this company can be in business, It took two months and three attempts to pay my loan off which ended up costing me an extra $1651 in interest charges. The employee's are scripted... See more

Car Buyers if your Car Salesperson mentions Financing with Ally get up and rush to the nearest exit. Ally will give you a rete of 16 to 31% and a term of 84 months, longer than tour car will last. Onc... See more

Please for your own good ,please please stay away from them Worse financial institution,worse customer service. Below is it asking me the date of experience but really it should have been the range... See more

I had a terrible experience with this company. First, don’t believe or trust the recommendations you receive from Credit Karma. They informed me my odds of being able to refinance my auto loan with th... See more

I do not know about other functions of this company but the auto side is the worst. They have seriously messed my payments up on multiple occasions. Sent me a confirmation and said the received my pay... See more

We paid off a car loan with them 5 YEARS AGO. They never released Lien and we never received the title. We are now trying to sell the car, and they have told us twice that they would send us a letter... See more

DO NOT USE THIS COMPANY!! The loan practices are to hide the interest and finance charges from the balance they display to you. At the end, you'll find out you owe more than agreed, and they will char... See more

The worst auto loan company! I had a vehicle that was a total loss they added extra fees after being paid out by insurance and GAP and then reported my vehicle on my credit as a repo. They refuse to f... See more

This company has the most uncooperative, belligerent, non caring customer service i ve ever dealt with in my life. Never again. I called because of difficulty in making a payment and I was told point... See more

Trying to pay off an auto loan, everytime we speak with an agent we are told something different. After calling to check the status of our payment, we just were told the check was returned last week b... See more

Horrible customer service. The representatives will not get you a supervisor when asked. If you asked the representative's name, they hang up on you. They rip people off on the rates. Never never do b... See more

Paid auto loan in full 100% paid , but the overpayment we paid won't be released back to us. They are saying although we agree on the ammount they have to have 30 plus days to process a refund to us.... See more

Tried to open an account with Ally. Gave them all the information they required. Got an email stating Ronald, after reviewing your application, we determined we can't open an Ally Bank account... See more

if I could give no stars, I would! I have been banking with Ally for a couple of years now, and as soon as I can regain access to my funds, I am going to walk into a REAL bank and open an account. I... See more

I got charged twice on my ally debit card for netflix. I called Netflix first and they confirmed no issue on their end. They received payment only once. Called Ally bank. What a disaster. After askin... See more

Look - too many things nowadays require a subscription or payment plan or monthly charge it is unrealistic to expect people to be able to successfully manage their account balance in this economy if c... See more

Recently opened a savings and checking account with Ally and it was a breeze. The mobile app is great and allows you to do almost anything you need. I have called customer service and had no issues.... See more

I was on the phone for almost 1 hour with their foriegn customer service people and I am highly upset with the amount of time it took me to get page 1 & page 5 of my contract with Ally. I would like f... See more

Unable to reset password. Called to make payment by phone. It was a highly frustrating experience. After payment which had a service fee of 4 dollars which I had never experienced with other payments,... See more

OMG the worst. Don't do it. Trying to move money from my trusted Navy Federal Credit Union took over 5 days. Navy Fed said it wasn't on their end. I contacted customer service numerous times with no h... See more

I recently sent multiple months worth of payments in the form of a 2 party check. Only to have said payments returned to me in the mail. I was forced to take the check to a REAL bank and pay $$$ for t... See more

I had my inheritance money deposited into an Ally account last year, and it’s been hell ever since. They locked my debit card without notice, leaving me with no access to my own funds. And tryin... See more

Poor communication, updated my address, never received any documents about a repossession, repossessed my vehicle, sold it at auction, no paper trail of the entire process, funny thing is they knew my... See more

Paid my car off and wouldn’t release title. I called customer service and representative said it would be sent to the DMV by 5pm. Called after it wasn’t sent to find out the title department at Ally c... See more

Absolutely they worst finance company ever. I've been with Ally for over 10 years and NEVER again will I use this company. I filed chapter 13 bankruptcy 3 years ago and all of a sudden they are forcin... See more

I only use Ally as an online savings account. I only access Ally through their website on my laptop and the experiences have been good for several years. The transfers between my other bank always o... See more

If you want to be hassled 3-4 x a day when you are late on a car payment by 6 days, then by all means take a car loan at your own risk. Definitely do not recommend this company that acts like a... See more

Pro tip, never lease with Ally. Save yourself the headache. It's an absolute nightmare to get out of it. They screw you over as many times as possible. Their website is useless. The payoffs they give... See more

Customer service is the worst! I spent an hour on the phone with customer service to locate my payment. I gave them all the information from my bank to show it cleared 11/05/2025 and they can't locate... See more

Do not look to this company to be helpful in any type of way. Lost my job and wanted to do a volunteer surrender on my vehicle so I don’t incur any added financial problems and this company did not ho... See more

I had to contact remarketing services to get a document from a transaction 4 years ago. They were highly professional and immediatly found the document and sent it to me via email. Great service,... See more

If I could leave a zero, I would! I have had to contact the BBB 3 different times on the same loan. I had to have my number removed from their records because of harassing phone calls. I would get cal... See more

Absolutely the WORST customer service. Outdated business practices. In the year of 2025 a company of this magnitude is using snail mail for a signature whereas most companies are using electronics sig... See more

Worst financing company ever. My dad passed away and I lost my job. I applied for the financial hardship assistance. In October 2025. I got "approved" only to find out that it never went through. I di... See more

Financed a Truck and paid it off within the first 90 days. They sent the title through the mail(normal not certified) and it got lost. They NOW SAY. They are sending me a release of lien and I have... See more

If I could give a zero star I would. One month after paying off my car and after multiple calls requesting that the lien release be faxed to me so that I could sell it, they still haven't faxed... See more

I purchased a vehicle from a deceased person and paid off the lien to Ally in September. Here it is the end of January and I can't get them to release the lien to MVD so that it can be registered in m... See more

I've had them since we got our jeep. Never been late, infact paid extra and ahead of time. But I was late 1 time due to an autopsy mistake and they reportes it and drop my credit by 4 points... Defini... See more

I received the ollo credit card about two years ago was happy with them until they switched to ally had no real issues with them until now when ally decided to sell my account to Merrick several month... See more

My one star rating is actually generous. The bank is a disaster to work with. I had the misfortune of having taken auto loan with them. When I realized my mistake of choosing them early on, I immediat... See more

My experience with Ally Financial for a five-year car loan was flawless. Perfect. No problems. At all. That is why all those 1-star reviews just don't make sense. I see virtually all ar... See more