The sweater I ordered arrived in about two weeks. I had been getting concerned because I hadn't heard anything after being informed that the order had been processed. When I wrote about it, I received... See more
Company replied
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ordered a sweater on 11th December 2021. now 31st December 2021 ,still no sweater . email from Gabrielle Vargas saying it had been shipped on 15th Dec.but it had not gone anywhere since then.Informe... See more
Company replied
very uneven quality and styling. Some things are wonderful; others are awful. I've gotten some absolutely wonderful scarves and sweaters and some just terrible sweaters. One style was wonderful in one... See more
Company replied
Buyer beware!!! Make sure whatever you order is the right size, color and shape. Unless there is a defect you cannot get a refund and an exchange has proved IMPOSSIBLE! I have returned the item I p... See more
Company replied
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2.8
Average
357 reviews
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In the first review at the late edit…
In the first review at the late edit you have the number
Late edit
I wasn't complaining about not receiving oder to late delivery. I was complaining about the products being tooo big. Anyway thank you for reading my reviews. Have a nice day
October 26, 2021
Unprompted review
Reply from AlpacaMall
Hello Anny,
We have confirmation your order was correctly delivered by FEDEX back in July 15th at 11 am.
We are sending you this information on an email.
Alpacamall.com
Quality and Customer Service Team
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Alpaca Mall; great source for quality wool garments.Extremely pleased with the beautiful…
Extremely pleased with the beautiful and well made alpaca wool poncho. Quick delivery, excellent value and so pleased that this is manufactured in Peru, in the support of the artisans and weavers that created the product
October 25, 2021
Unprompted review
Reply from AlpacaMall
Dear Motravelpro,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
After reading most of the reviews..I'm worried.
I have ordered a poncho and even got the express shipping and it still says pending even though it took the money. After reading alot of reviews I'm now regretting my decision to buy it and want a refund but have not gotten an email back from them.
October 14, 2021
Unprompted review
Reply from AlpacaMall
Hello Christopher,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
Your order was processed in time and it has been shipped already. This package will be delivered in 3 days.
Alpacamall.com
Quality and Customer Service Team
the company handled my order very well…
the company handled my order very well and quickly. the only issue I had was the bottom on the garment was not sewed and it was unraveling. I had it taken care of so this would not happen
September 30, 2021
Unprompted review
Reply from AlpacaMall
Dear Poppomeme,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Best swetshirts ever!
Hi, I purchased 4 sweatshirts recently from Alpaca mall for myself and family/friends, and we are all totaly in love in them. I plan to get more. Super soft, beautiful, warm. I got one white one which I did not like as much, bc the fiber does not feel as natural (perhaps due to use of some kind of bleach?)
September 30, 2021
Unprompted review
Reply from AlpacaMall
Dear Helena,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
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Excellent service and products
Excellent service and products! Shipped out early and arrived earlier than expected. Highly recommended!
September 30, 2021
Unprompted review
Reply from AlpacaMall
Dear Jhon,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Customer Service
The items I bought are beautiful but the fabric is not as soft as I imagined. Why I give 5-stars are because of the designs, colors and EXCELLENT customer service. I was concerned about my order and sent off an email to check on the status. I received quickly a very polite and professional response which set me at ease. My order came shortly thereafter. I do love my new Lady Diana sweater and look forward to wearing it later this autumn. Again, KUDOS to customer service!!
September 29, 2021
Unprompted review
Reply from AlpacaMall
Dear Sharon,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Great Setvice
It arrived almost before I managed to turn my phone off.
Fantastic service , great quality product warm as toast.
September 27, 2021
Unprompted review
Reply from AlpacaMall
Dear Christopher,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
If your looking for a poncho, look no further.
Comfortable, well-made, nice and warm. Durable. Very pleased with this purchase.
September 6, 2021
Unprompted review
Reply from AlpacaMall
Dear Kerr,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
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Great Alpaca sweater
The online ordering went well and I received good information about the progress of the order.
Most importantly, I am very pleased with the sweater. It was right size and as described. It is high quality pure alpaca and while expensive I consider it good value. It replaced one I got in the market at Santiago 10 years ago. I am pleased to support locals in South America
September 3, 2021
Unprompted review
Reply from AlpacaMall
Dear Peter,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Arrived within days
Arrived within days, comfortable and excellent quality
September 2, 2021
Unprompted review
Reply from AlpacaMall
Dear Sjaak,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
This product is the softest
This product is the softest, warmest sweater I’ve ever owned!! It stood up to the frigid winter weather of the Grand Canyon with ease!! No jacket necessary!!
Will buy again!!
September 1, 2021
Unprompted review
Reply from AlpacaMall
Dear TYRA,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Quality poncho.
The price was great and the poncho is very well made with authentic materials. Will be buying more for guests when we have bonfires in the yard.
September 1, 2021
Unprompted review
Reply from AlpacaMall
Dear Mate,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
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I love everything I have ordered.The…
I love everything I have ordered.The fit is great an soft.
August 31, 2021
Unprompted review
Reply from AlpacaMall
Dear Shari,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Alpaca jumpers
I had no problem with the Alpaca Jumpers, the orders were prompt, got it on time as they predicted.
Very happy customers Aims
August 31, 2021
Unprompted review
Reply from AlpacaMall
Dear Aimee,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
very uneven quality and styling
very uneven quality and styling. Some things are wonderful; others are awful. I've gotten some absolutely wonderful scarves and sweaters and some just terrible sweaters. One style was wonderful in one color and terrible in another. you really take your chances. You have to be very adamant about returns. I have ordered probably 10 things from them but will not order again.
August 31, 2021
Unprompted review
Reply from AlpacaMall
Hello Clawdette,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
We are working really hard to improve the quality of all the product in our store.
Alpacamall.com
Quality and Customer Service Team
Gorgeous poncho
Bought a gorgeous poncho for a gift. Lovely quality and quickly delivered.
August 31, 2021
Unprompted review
Reply from AlpacaMall
Dear Lou,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
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I already left a 5 star review once but…
I already left a 5 star review once but they keep harassing me via email to leave another one. Anyway, here I am.
August 31, 2021
Unprompted review
Reply from AlpacaMall
Dear Ryan,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Place an order Nov.19,2020
Place a order Nov.19,2020. It was not shipped by Nov. 24 as stated by alpaca mall and arrived in December. I did not receive it. I’m no longer at that address. I have sent message after message to alpaca mall.it’s 9 months later and have still not received my order. Fed ex called me a couple months ago stating they have my package but have not received anything. Will never order from them again as they keep telling me fed ex delivered it to me in Dec.
August 23, 2021
Unprompted review
Reply from AlpacaMall
Hello Costumer,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
Unfortunately FEDEx tried to deliver your package multiple times but the address you provided was incorrect. The package was abandoned after 30 days in your country since no one claimed it. Now we cant recover it since it was not our mistake and it was your responsibility to answer to the shipping company and claim the package in a timely manner.
Alpacamall.com
Quality and Customer Service Team
I'll be back!
I am very happy to highly recommend AlpacaMall.com and Gabriela V, in particular.
The item arrived relatively quickly - I live in Australia - the knit is stunning, and the size true to specifications.
I'll continue to monitor the site for more opportunities to purchase similar garments of exceptional quality. Thanks for an easy and rewarding online shopping experience.
August 22, 2021
Unprompted review
Reply from AlpacaMall
Dear Denis,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
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