The sweater I ordered arrived in about two weeks. I had been getting concerned because I hadn't heard anything after being informed that the order had been processed. When I wrote about it, I received... See more
Company replied
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ordered a sweater on 11th December 2021. now 31st December 2021 ,still no sweater . email from Gabrielle Vargas saying it had been shipped on 15th Dec.but it had not gone anywhere since then.Informe... See more
Company replied
very uneven quality and styling. Some things are wonderful; others are awful. I've gotten some absolutely wonderful scarves and sweaters and some just terrible sweaters. One style was wonderful in one... See more
Company replied
Buyer beware!!! Make sure whatever you order is the right size, color and shape. Unless there is a defect you cannot get a refund and an exchange has proved IMPOSSIBLE! I have returned the item I p... See more
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2.8
Average
357 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from AlpacaMall
Dear Jeff,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
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the XL size in Peru must be a lot…
the XL size in Peru must be a lot different than in the USA. did not fit at all, Beware of sizing as this company does not have a clue. Buy the serapes and scarfs, you know one size fits all, but while the clothing is nice, does not matter if it does not fit.
May 29, 2021
Unprompted review
Reply from AlpacaMall
Hello Mike,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
Kindly let us know your order number to help you solve this problem as soon as possible, we will be happy to arrange an exchange.
Alpacamall.com
Quality and Customer Service Team
I bought my husband a zipped jacket way…
I bought my husband a zipped jacket way back end last year, 2020. When it arrived it was far too small, and I’d bought the large. Arranged to send it back, apparently South America, postage was far more that it was worth to return, very very disappointed. Didn’t get much help when I emailed them re the the sizing either. So he’s got a jacket hanging in wardrobe, it’s very nice, that he can’t wear. Don’t think I’d advise buying, or if you did, and the fitting not good, wouldn’t be viable to return.
May 29, 2021
Unprompted review
Reply from AlpacaMall
Hello Customer,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
Kindly let us know your order number to help you solve this problem as soon as possible, we do have a return address in the US and w will be happy to arrange an exchange.
Alpacamall.com
Quality and Customer Service Team
Excellent product and service
Excellent product and service very pleased
April 29, 2021
Unprompted review
Reply from AlpacaMall
Dear Andy,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Would advise caution!!
In the first instance, they sent me the wrong item. When I contacted them to arrange item return, the customer service simply chose not to respond. Since they don’t offer free returns, often the cost of sending back the item to South America may be as much as the cost of the item itself (even higher) anyway. I bought one of the ‘premium’ item and it didn’t at all look and feel the same as marketed online. All in all a bad experience. Would advise caution.
April 26, 2021
Unprompted review
Reply from AlpacaMall
Hello FD,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
Kindly let us know your order number to help you solve this problem as soon as possible.
Alpacamall.com
Quality and Customer Service Team
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Ordered online in Australia
Ordered online in Australia. Great garments, good quality and reasonable price. Arrived in a few weeks from ordering.Kept informed about my purchase via email and provided with accurate parcel tracking. This is the second time I have purchased from Alpaca Mall and will do so again.
April 25, 2021
Unprompted review
Reply from AlpacaMall
Dear Sue,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Great products
Great products. Arrived in a timely manner. Great selection and sales are amazing!!
April 24, 2021
Unprompted review
Reply from AlpacaMall
Dear Nickole,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Excellent service
Excellent service , excellent quality , hand washing very successful as remained sane size and kept shape.
Sincere appreciation when given trusting support was given following a delivery being lost and a discount given as a reward when interim order placed . Appreciate your service
April 24, 2021
Unprompted review
Reply from AlpacaMall
Dear Anon,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
A Great Gift
Arrived in a timely manner. This was a gift for my father-in-law who can be difficult to buy for, but he loved it. We purchased a sweater with zipper front. Thanks for helping us give a gift he appreciated!
April 24, 2021
Unprompted review
Reply from AlpacaMall
Dear Melanie,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
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excellent service.
excellent service.
excellent product
exceptionally warm sweater
April 24, 2021
Unprompted review
Reply from AlpacaMall
Dear Stuart,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Owned this for several months and…
Owned this for several months and holding up incredibly well. Warm, comfortable, and looks great!
April 24, 2021
Unprompted review
Reply from AlpacaMall
Dear Mark,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Great product!
Bought this for my husband and he loves it! Great quality, and received quickly. He wears it around the house, camping and in his home office. Very versatile. Warm and comfortable with room to move your arms well to do things.
April 24, 2021
Unprompted review
Reply from AlpacaMall
Dear Jennifer,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Yet to be Delievered
Edit 21/04: received a response from customer services providing me with the DHL tracking number; my order seems to be delayed somewhere since the 14th. Guess I'll just have to wait and see if it ever arrives.
Although, judging from the DHL records, it appears that the actual dispatch date and when I was notified of the dispatch differ (actual date much later than when I was notified). Seems a bit odd to me, but make what you will of that.
I ordered a poncho on the 28th of March and received an email the next day stating that it had been dispatched, but I've still not received my item yet.
I sent an email to cs*alpacamall.com (asterisks replacing @ due to Trustpilot's guidelines) on the 10th of April inquiring about shipping status, but haven't heard anything back from them. I sent another inquiry via AlpacaMall's site today asking the same question, but am not hopeful of a reply after looking at other reviews on Trustpilot. As they seem to be replying to people here, I thought I may as well make my query known here too.
AlpacaMall customer service, if you are reading this, my order number is 546198. I hope you can take a look at my order issue whenever possible.
April 19, 2021
Unprompted review
Reply from AlpacaMall
Hello Jam,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
We have replied to your email with the tracking information of your package.
Alpacamall.com
Quality and Customer Service Team
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I would love to buy something from your…
I would love to buy something from your company but something is very wrong with your website and I physically cannot buy the item. Please fix this and I will change this review.
April 7, 2021
Unprompted review
Reply from AlpacaMall
Hello Al,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
Kindly contact us through this link to help you process your order https://www.alpacamall.com/en/contact-us.html
Alpacamall.com
Quality and Customer Service Team
Quality ? Haaa Return service ? Hhaaa
I had the same issue as the other 85 1 star reviews.
Ignore it and pay the price.
March 25, 2021
Unprompted review
Reply from AlpacaMall
Hello Jake,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
Kindly let us know your order number to help you solve this problem.
Alpacamall.com
Quality and Customer Service Team
I have tried to contact Alpaca Mall…
I have tried to contact Alpaca Mall about returning a red sweater that had sleeves that were excessively long, much too long, abnormally long. I have not been contacted about how to return the sweater and how to get a refund. Margaret Dangremond.order # 535180 from before Christmas!
March 6, 2021
Unprompted review
Reply from AlpacaMall
Hello Margaret,
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
We have just sent you an email to solve this problem.
Alpacamall.com
Quality and Customer Service Team
I love my sweaters
I love the colors and quality of my sweaters. Alpca Mall is the place for me to purchase real alpaca clothing.
March 1, 2021
Unprompted review
Reply from AlpacaMall
Dear Melanie,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
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Had our sweaters for a couple of months…
Had our sweaters for a couple of months now. They still look beautiful. Are wonderfully warm and beautiful. I will certainly be buying again in the future
February 28, 2021
Unprompted review
Reply from AlpacaMall
Dear Lisa,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Cozy Customer
I've purchased one hooded zip-up sweater and two ponchos, so far anyway. It's all soft, cozy, and of excellent quality and craftsmanship. I'll definitely be buying more from this site!
February 27, 2021
Unprompted review
Reply from AlpacaMall
Dear genericanonymity,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
Alpacamall.com
Quality and Customer Service Team
Shopping here all year online and love…
Shopping here all year online and love everything that has arrived. The products ship right out and we have them n a few short days.
Love, Love your products! CL
February 27, 2021
Unprompted review
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