We are hoping it has had a good service, time will tell. Informative engineer no problem there. If anything it would have been helpful if we had known roughly when he was arriving ie morning or aft... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Called Alpha regarding a boiler breakdown. They were very quick to respond. Spoke to Thomas Davias. He was very, understanding and empathetic. He explained all my options in detail and sorted out an e... See more
Company replied
Vicky did an excellent job servicing our 13 year old boiler. She provided encouraging feedback on the condition and it appears that it will continue to work for several more years and I think that's d... See more
Company replied
Prompt, Professional, Courteous, No complaints. As ever the Engineer took a close look at the boiler.. did his thing and left. To be recommended for confirming the Alpha boiler was working well.... See more
Company replied
Company details
About Alpha Heating Innovation
Written by the company
Manufacturing products to meet heating and hot water needs for practically all property types or household size, Alpha offers high efficiency boilers as well as hybrid and heat pump solutions. In this way
Alpha make it easier for householders to switch to renewable technologies that help lower the national carbon footprint and future-proof homes.
For true peace of mind, we offer market leading warranties on our full range. The Good Homes approved E-Tec Plus combi comes with a 10 year warranty as standard that can be boosted up to 13 years when installed with selected accessories.
Expert customer advice
Whether you need help choosing the right heating appliance, or you experience difficulty before, during or after installation, we are here to assist. You can rely on our Customer Service team to provide you with expert advice. Whether it’s a simple query or a more complicated problem, help is only a phone call away.
Making a difference
Here at Alpha, we marry new and traditional technologies, drawing on the best elements of each to deliver unique heating solutions.
Wherever possible we encourage a holistic approach to each project, utilising the familiar high efficiency gas boiler alongside advanced renewable heating technologies in the form of hybrid systems or full heat pumps.
Such solutions are practical to install and extremely cost effective, enabling people to make an impact on their energy bills and carbon footprint sooner rather than later.
For true peace of mind, we offer market leading warranties on our full range. The Good Homes approved E-Tec Plus combi comes with a 10 year warranty as standard that can be boosted up to 13 years when installed with selected accessories.
Expert customer advice
Whether you need help choosing the right heating appliance, or you experience difficulty before, during or after installation, we are here to assist. You can rely on our Customer Service team to provide you with expert advice. Whether it’s a simple query or a more complicated problem, help is only a phone call away.
Making a difference
Here at Alpha, we marry new and traditional technologies, drawing on the best elements of each to deliver unique heating solutions.
Wherever possible we encourage a holistic approach to each project, utilising the familiar high efficiency gas boiler alongside advanced renewable heating technologies in the form of hybrid systems or full heat pumps.
Such solutions are practical to install and extremely cost effective, enabling people to make an impact on their energy bills and carbon footprint sooner rather than later.
Boilers and heat pump solutions
Written by the company
- Choose Alpha for quality
- Using only the best components and exceptionally high manufacturing standards, our appliances deliver truly outstanding performance and reliability.
- Committed to 5-star service
- We pride ourselves on the quality of our products and in being there when you need us.
- Good Homes Approved
- The Alpha E-Tec Plus combi boiler range has been certified ‘Good Homes Approved’ and received a five-star review from the leading home-improvement publication. The Good Homes team was impressed by the compact size, performance, quality components and value for money of the E-Tec Plus.
- The right choice for today and tomorrow
- With our efficient range of boilers, heat pumps and hybrid systems you don't have to choose between eco-friendly and economical.
Contact info
London Road, TN15 7RS, Wrotham Heath, United Kingdom
- 0344 871 8760
- info@alpha-innovation.co.uk
- www.alpha-innovation.co.uk
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Alpha Heating Innovation
Hi Philip, brilliant! Thank you for leaving a review.
Alpha gas boiler service
Gary, gas engineer was friendly and polite. He serviced the boiler quickly and efficiently.
June 30, 2026
Reply from Alpha Heating Innovation
Hi John, this is brilliant to hear. Thank you for leaving a review.
Alpha boiler
Great company I’ve been with them many years now. Good customer service. They have looked after and serviced my Alpha boiler amazingly. Highly recommend.
June 28, 2026
Reply from Alpha Heating Innovation
Hi Rose, we're very pleased to hear you've always been happy with the service from our team. Thank you for leaving a review.
Received a call stating arrival time
Received a call stating arrival time, carried out service professionally, excellent service
June 29, 2026
Reply from Alpha Heating Innovation
Hi Michael, brilliant! We appreciate you taking the time to leave a review.
Easy communication
Easy communication, service engineer called ahead of time and explained that a part was needed for boiler. this was done within 10 mins, all good
June 29, 2026
Reply from Alpha Heating Innovation
Hi Jane, great to hear that all went smoothly. We appreciate you taking the time to leave a 5* review.
Reply from Alpha Heating Innovation
Hi Clare, great to hear. Thanks for leaving a review.
Reply from Alpha Heating Innovation
Hi, this is great to hear. Thanks for leaving a review.
Total satisfaction
Our female engineer called before arrival, arrived as scheduled, was polite, friendly, efficient and professional, as always.
Our follow up with Thomas in accounts was equally satisfactory and professional.
An all round good company to deal with.
June 26, 2026
Reply from Alpha Heating Innovation
Hi Nick, we're very pleased to hear all went smoothly and you were happy with the service from our team. We appreciate you taking the time to leave a review, and will be sure to pass your kind feedback on.
Engineer was extremely helpful and…
Engineer was extremely helpful and friendly. Gave great advice and talked us through the service!
June 26, 2026
Reply from Alpha Heating Innovation
Hi Christopher, this is brilliant to hear. We appreciate you taking the time to leave a review.
Reply from Alpha Heating Innovation
Hi Elizabeth, fantastic! Thanks for leaving 5*s.
First class service from Scott who…
First class service from Scott who introduced himself to me from the beginning and he explained everything he was going to do and reset my timer and clock for me before he left
June 25, 2026
Reply from Alpha Heating Innovation
Hi Robert, this is lovely to hear. We're so pleased all went well with your engineer visit. Thanks for leaving a review.
Engineer phoned and arrived on time…
Engineer phoned and arrived on time .went about his work and was polite too
June 25, 2026
Reply from Alpha Heating Innovation
Hi John, great to hear! We appreciate you taking the time to leave a review.
Reply from Alpha Heating Innovation
Hi John, we're pleased to hear it. Thank you for leaving a review.
Fantastic service
Our boiler was serviced by Ade who was brilliant. He was professional, informed and very helpful. Fantastic service
June 25, 2026
Reply from Alpha Heating Innovation
Hi, great to hear! We're lucky to have such a great team of engineers here at Alpha. Thank you for leaving a review.
Great work by Adey
A very efficient service from Adey today. He was very professional and helpful and was such a pleasure to have work carried out by a friendly person. Excellent customer service.
June 25, 2026
Reply from Alpha Heating Innovation
Hi Nicola, this is wonderful to hear. We're pleased all went smoothly. Thank you for leaving a review.
Jeff
Jeff, your Engineer, was very polite, helpful and professional. I don't think there is anything more you can do for us, but thank you for offering. I have been very happy with your service since your boiler was first installed.
June 24, 2026
Reply from Alpha Heating Innovation
Hi Philip, this is great to hear. We're vert pleased that you were happy with the service from our engineer. We appreciate you taking the time to leave such a kind review.
Reply from Alpha Heating Innovation
Hi Matthew, brilliant! Thanks for leaving 5*s.
Reply from Alpha Heating Innovation
Hi Andy, brilliant to hear all went smoothly with your service from our team. Thanks for leaving a review.
Reply from Alpha Heating Innovation
Hi Cathy, fantastic! We're pleased to hear it. Thanks for leaving 5*s.
Always had a great service from the…
Always had a great service from the Alpha team, would definitely recommend.
June 24, 2026
Reply from Alpha Heating Innovation
Hi Mal, we're pleased to hear it. Thanks for leaving a review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.