Alsa Reviews 

Bed bugs during our whole trip. bitten several times in just a few hours. Im writing this review while still on the bus, and killed already 3 of them. My gf is bitten on all her arms.

It’s just doing all the possible complications you could imagine. The bus stops at a different stop because of the code sharing, but it doesn’t say so in the online ticket. No indicications and directions for the correct stops.

Pick up location is very unclear. After waiting on the indicated spot the bus left from a different location. No I have to wait for 2 hours for the next one. And to make it all even worse they let me pay for a new bus ticket. Unbelievable.

We were traveling from Porto to Santiago de Compostela.
Our scheduled bus did not appear on the information board, which already made us concerned. After waiting over 40 minutes with no sign of the bus, we called the company. We were told the bus had broken down but would arrive in about an hour.
After waiting a total of 1.5 hours, we called again—this time they said the bus was now moving and we should wait another 30 minutes.
Of course, it never came. At first, they claimed they couldn’t track the bus or reach the driver. Then, suddenly, they told us we had just missed the bus by a few minutes—implying they could track it with precision after all. This was completely untrue, as we had been waiting at the stop the entire time, checking every single bus that passed.
In total, we waited 7 hours for the next available bus. The company refused to give us new tickets and wanted us to pay again, despite the situation being entirely their fault

CAN'T EVEN MAKE A COMPLAINT THROUGH THE WEBSITE. NEVER AGAIN!
BUS 4742 Porto to Paris (Bercy)
The bus was not from Alsa and we almost lost it because of that as no information available, although we were at the station by 8am and the bus left at 9:30am. The bus was from Ovnitur which was not what I booked. Toilet not working properly; Phones charging not working; comfort of the bus was appalling. When we arrived, one of the bags was stolen. We made a claim on your lost and found goods - we have not any reply. This claim was made online, as your Alsa shop in Bercy was closed. For a 139.00 euros each ticket x 3, and advertising an Alsa bus, this is not what we have paid for and even have a bag value loss. DO NOT USE THIS COMPANY!

I am extremely disappointed with Alsa. On August 23, 2025, I traveled from Avignon to Lyon (Bus 4259, booked via Omio).

The bus was more than 2 hours late, and there was no clear communication from the company. When it finally arrived, the bus was very dirty and uncomfortable. The drivers were rude and unhelpful, and the luggage was thrown carelessly, which made me very worried about my belongings.

On the website, Alsa promised Wi-Fi and charging plugs, but in reality, there was no Wi-Fi and no plugs to charge the phone. This is misleading advertising and shows a lack of professionalism.

Overall, it was one of the worst travel experiences I’ve ever had. I will never use Alsa again and strongly recommend others to avoid this company. The service is unreliable, the buses are dirty, the staff is rude, and the facilities advertised are simply not available.

The Bayonne to Madrid 0:30 bus was 45 minutws late. There was no toiker paper or water to waah our hands in the toilet. Driver from the previous bus (anothwe route).who sroppwd at thw bus stop waa rude and not willing to help us find a phone number or give any information..the bus stop is in a completely dark and remote place. The 24h support phone number doesn't work. It would take me the whole day to write how horrible their service is!!!+

Extremely warm. Seats too small. Rude bus driver made me uncomfortable.

The bus never came, my partner was waiting 1 hour at Limoges bus station, but the bus never came. So he had to buy a new ticket at a different bus company, just to make sure he got to CDG in time for his flight.
No information from the bus compay. Stay away from this company.

trois heure retarde a Narbonne.
We waited for 45 minutes with no information. The company's website provided no information regarding a delay. Three hours later I received an email informing that the bus would be three hours late. Very very unsatisfied with this company. I am not even going to demand a refund because I doubt they could handle it. Very negative and advise against using ALSA.

A very unpleasant experience! We booked five tickets for the bus to the airport a couple of days prior, so everything would go smoothly on the day of our departure. Once we were on the bus (only a couple of hours before our flight departure), everything was perfect until we stopped at the next stop to pick up the rest of the passengers for the fully booked bus. The bus was full but a lady was missing a seat, so there seemed to be a problem. The bus driver and a man who was working for the bus company started checking everyone’s tickets, but all the tickets seemed to be right, except when they double checked ours. The driver and the man then said there was a problem with my mom’s ticket, it was apparently cancelled only three hours before the bus came. They then ended up telling my mom to leave the bus and us (her children), and because of the rush she forgot to give us our passports. This was an extremely uncomfortable and stressful situation for all of my family. The driver and the man from the company were completely impolite towards our mom and the situation the company created, but thankfully my mom insisted on getting a ticket for the next bus so we were able to make our flight. Overall the experience was incredibly unpleasant, ruining the last day of our wonderful vacation. This was an incredible f-up from this company and we will not be booking with them again.

Worst coach service, I wouldn't recommend this to anyone, we booked return tickets from Barcelona to Madrid and anyone would expect the drop and pick terminals / station to be same but ALSA provided different terminals / station when we arrived at Madrid and our departure was from another station as a result we missed our coach by 10 mins and they refused to provide refund and we had to buy tickets 4times expensive our earlier booked tickets.

Extremely rude and unprofessional behavior of the driver on bus 3471 from Santiago de Compostela to Porto on July 21, 2025 (13:30–16:30).

About 15 minutes after the trip started, I needed to use the bathroom and found out there was a 50-cent fee. My partner and I only had one coin, so we shared it. The driver immediately got angry and told us we shouldn’t need to go so soon, saying we should have used the station bathroom instead. His tone was rude and dismissive.

Then, during the first stop about an hour later, the driver came over yelling at us loudly about the one coin we used. He was super aggressive, shouted at me to watch out, and kept insulting me even after I tried to explain. His behavior was completely uncalled for and made both of us feel uncomfortable and intimidated.

On top of that, he was driving fast and honking constantly, which made the whole trip feel unsafe. He was also rude to other passengers throughout the journey. When I told him I would write a complaint, he refused to give his name.

This is the first time I’ve ever written a complaint, but his behavior was completely unacceptable. This is the worst experience I've ever had on a bus trip.

This company use to be a lot better! I traveled in the 5th July from Lisbon to Paris, the first driver he was nice and count the passagers when we had breaks for use the toilet before leaving. The second driver that took over stopped in the middle of the autoway putting everyone in danger to look for something late at night and when stop for toilet breaks never count the passagers.

From Federico García Lorca Granada Airport to Granada Central on July 9th 13:00 was the bus trip everyone wants. As newcomers and speaking little Spanish we found the driver was beyond helpful.
He was courteous to all the passengers and made sure that everyone got the best of service.
We hope ALSA management see this review and commend him as a great ambassador for their company.

Bus was late, there was no information on their app, no phone to contact, bad experience.

I bought two bus tickets from San Sebastian to Porto from Alsa. Alsa provided these tickets which included a change in buses in Vilar Formoso. According to the tickets provided by Alsa, our first bus was set to arrive in Vilar Formoso at 1:15pm, with the connecting bus to Porto departing at 1:30pm.

At the beginning of our trip at San Sebastian, we showed our full tickets including the arrival and departure times of the changeover, and verified with our bus driver we were going to Porto changing at Vilar Formoso. During the trip, the bus driver assured us that the changeover for the bus to Porto was coming up soon, and then when we were dropped off at the changeover location (Vilar Formoso) at 2:15pm, the bus driver said that the bus was coming. After waiting 55 minutes with no second bus arriving, I contacted Alsa customer service to inquire. Nearly an hour after my inquiry, and two hours after being dropped off, I was told that the second bus had departed at 1:30pm. Alsa did not apologise, or provide any assistance for alternative travel to Porto. As a result, my party of two were required to organise a taxi ride out of town to catch a different bus which was the last available mode of transport to Porto for that day. Not only were additional monetary costs placed on us for this transport, but additional time costs of at least 6 hours. If we had not organised this alternative, we would have had to organise and pay for accommodation in Vilar Formoso, and forfeited prepaid accommodation in Porto.

As instructed by Alsa's customer service via Facebook, a claims form was submitted explaining that it was through no fault on the customer that we did not get the service we paid for but on the fault of Alsa's scheduling or operational decisions. Over two weeks later, a partial refund was provided without explanation or any cost breakdown. After following up with them about this inquiring about a full refund reiterating the situation, they responded that they refunded only the second bus tickets. I've since responded again reiterating the unresolved issue. I hope that this matter can be properly resolved and that Alsa prevents these issues from occuring in future.

Driver told us we couldn't buy the ticket from Alicante airport to Benidorm online (on ALSA app).
So, to go back to the airport, since there is only 1 bus every hour, when we were to buy the tickets for our bus, all was sold out because we should have bought it from the app...

We arrived at San Sebastian Bus station. The buses to Bilbao were all delayed. When trying to buy a ticket, they just gave me the next 'available' one 4h later. Every 30minutes a bus arrived and they all left with empty seats. They refused to let us on just because. Pure rule-abiding, no reason. I then went to the info to refund the tickets and they said it's not possible. The tickets they sold us would make us miss our flight. They are bad at communication, not lenient in a situation that they put us in with their delays, and organizationally crippled. Don't travel with them if you can avoid it!

Horrible. They change the bus to another company that simply has no space for a trip of 5 hours from madrid to granada. Ir happened to me more than once. Its simply horrible. They dont care about you. The space between seats is smaler than ryannair or wizz.