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They DO NOT DELIVER the purchased products.
I ordered only because of the guaranteed delivery date, which was missed. The product was never handed to the courier, and customer service offered no solution and no clear timeline. This seems like a scam!
You pay, but the product doesn’t arrive and no one takes responsibility. Completely unacceptable service. Avoid this brand! (order #000698410)
I bought a pair of shoes in Italy as a tourist and on the second time of use the outsole unglued in different parts. Contacted the customer service and said they couldn’t provide assistance for me even when they have 24 months of guarantee. It is true I couldn’t find my receipt but I had the box with product code, booklet and everything and still they didn’t accept the complain
I ordered 2 bags and only recieved 1 after 20emails back and forth they never admitted to liability and said they sent 2. I will never order from this brand again be aware
Love the products!
The prima classe range of products is beautiful.
Super fast shipments!
Terrible experience.
I was misguided (like thousands of customers)by their online shop,product (back pack) that I was interested in and purchased was presented having complete map of South America but to my surprise backpack that I receive had mutilated image of african continent.
I paid 287€ but after complaint got back only 253€!?
Though I like just a few of their products for example heart shaped crossbody bag
I'll never again come close to Alviero Martini and it does not matter online or in store!
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