Always Riding Reviews 

1,613
•
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Avoid this company like the plague. Clearly still trading under false pretences. Money taken but no product delivered and no response to emails. Thankfully have been able to recoup money from credit... See more

Rated 1 out of 5 stars

I bought a pair of shoes and they weren't wide enough. There was no address on the receipt but one on their website but I emailed Always Riding for their return address with no reply. So, I returned t... See more

Rated 5 out of 5 stars

I ordered the Brooks Dalston backpack, mostly under other recommendations on the site and i love it. It was packed beautifully and arrived it good time. The bag has a useful laptop pouch as well... See more

Rated 5 out of 5 stars

Ordered wrong colour trousers by mistake and Always Ridings responded positively by email to allow change in order. Quality of product great, service excellent and will definitely use again as well... See more

Company details

  1. Bike Accessories Store

Written by the company

Always Riding is the UK's leading independent e-tailor of stylish cycle clothing from new and established brands for both men and women. Within our easy to use store, you can read reviews from your fellow cyclist, browse, buy and then receive same day speedy despatch.


Contact info

3.3

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(1,613)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Excellent Service

Bought 2 pair of gloves one pair fingerless and one pair phone friendly.
With the tour of Pembrokeshire looming the gloves turned up in time only to open the parcel to find a pair of fingerless gloves and only one right handed glove of the second pair ordered.
I emailed Always Riding straight away and had a speedy reply from Paul, after searching the warehouse they found the glove. In Paul's words a very lonely glove and it was dispatched immediately and I received it the next day. spot on!!!!!
The gloves them selves are a short version more of a summer feel with great padding in the palm and on the index finger and thumb they have a pad which allows you to use your mobile phone without taking your gloves off.

April 25, 2014
Unprompted review
Rated 5 out of 5 stars

Great service, great product!

Got a great new cycling jersey, fantastic price and looks perfect. The product looked exactly like the website showed. Delivery was quick. Overall very pleased, will definitely be looking back for more.

April 24, 2014
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Very good service, fast delivery and quick to communicate

Their staff were very helpful and fast to respond when an item broke whilst under warranty. The replacements were delivered extremely quickly, especially as they weren't in stock.
Great experience with always riding, very comprehensive service with all the delivery notifications etc. you'd expect.

April 24, 2014
Unprompted review
Rated 5 out of 5 stars

Fast and great communication and coffee!

great communication as to where my package was- who signed for it etc. The website is easy to navigate and look for items and get cycling information as well. I have pinned this place for future purchases!

April 22, 2014
Unprompted review
Advertisement
Rated 4 out of 5 stars

Appalling delivery service from DPD, but fantastic customer service from Always Riding

I ordered 3 base layers from Craft. Always Riding despatched these quicker than I had anticipated, and I was in Rome running the marathon when the first delivery card (from DPD delivery service) was left in my letter box. As I was not going to be at home to receive them for a re-delivery, I contacted Always Riding (Leire Amo Ortiz) who changed the delivery address to work my address. This was done very quickly.
I received an email the next morning from DPD saying my delivery would be that day at a certain time. This never arrived. This happened a couple of times and became incredibly frustrating. There was no way of contacting DPD directly, but Leire was very helpful and apologetic on each occasion that I had to contact her to say that DPD had failed again. Eventually DPD (after a very frustrating week) managed to deliver my parcel.
Always Riding provided me with a full refund. I was hoping for some sort of compensation for DPD's incompetence, but had not anticipated a full refund. That said I very much appreciated it. And the shirts are great!!
Fantastic customer service by Always Riding, and to Leire. It was very much appreciated. 5 stars for customer service, but let down by DPD. I will be using Always Riding again. Thankyou

April 20, 2014
Unprompted review
Rated 5 out of 5 stars

They put up with us changing the delivery arrangements more than once without moaning!

Great service, great product. It was for son's birthday and so was going to his address. But he was out, and then it was rearranged and he was out again, but the update emails made it very easy to arrange to have it delivered to a neighbour. Was very impressed with the way they stayed in contact re the delivery. Will use the site again!

April 17, 2014
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great range of product, superb delivery service

Ordered a pair of cycling gloves and they were delivered very quickly. But, I ordered the wrong size. So I followed the simple returns process and a few days later the new pair arrived. Great service, I will definitely be using Always Riding in the future.

April 14, 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look