Alzodigital Reviews 15

TrustScore 2 out of 5

1.9

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Company details

  1. Photographer
  2. Handyman

Information provided by various external sources

Photography equipment for product and portrait imaging for professionals and amateurs - Smart and affordable US-designed photography equipment by ALZO Digital


Contact info

1.9

Poor

TrustScore 2 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Wrong product - wrong price - late delivery - no support = theft

I bought light filters and I'm focused on thickness and flexibility.
Alzo provided wrong information or bad product.
I paid 50$ for 5days delivery at home, I waited for more than 10 days and had issue to pick-up parcel at post-office.
I had to pay extra 20$ for customs.
No support provided by Alzo. No possibility to send back product and be refund.
This is theft !

December 2, 2022
Unprompted review
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Rated 3 out of 5 stars

Quick help and excellent viability

Quick help and excellent viability! I was truly amped up for the projects that I saw several days back. However, presently I'm having a great deal of issues, or, more than likely I'm totally content with their administrations.

December 24, 2020
Unprompted review
Rated 5 out of 5 stars

Quality, Value and SERVICE!

I have purchased lights, stands, tripods, and various items useful for my video business over the past couple of years from Alzo and have never been disappointed - er, maybe once but they handled the matter perfectly. This is a business I now trust and will continue to shop at and recommend. Their prices are competitive and the quality/value is excellent.

November 29, 2016
Unprompted review
Rated 5 out of 5 stars

Great Product! Great Service!

Couldn't have asked for a better video/photo light. They were quick to ship out as well. Was expecting to wait a while since the product was so popular but they arrived much earlier. Thanks for the early surprise. Will definitely order another set.

May 13, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent source for specialty lighting!

I'm just a homeowner who was looking for bright, daylight CFLs for my exterior fixtures.
Price was reasonable, bulbs just as advertised, with a long life (I've purchased from here before.) Shipping is quick, bulbs carefully packaged. An excellent source to bookmark!

May 10, 2014
Unprompted review
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Rated 5 out of 5 stars

Great Service and Great Products

I ordered the Flip-Flash bracket/Umbrella kit and since using it at a couple of weddings and other events, it is here to stay in my bag. Alzodigital has created a tremendous product and makes going from horizontal or vertical a snap. Add you favorite speedlight and modifier, or use the umbrella, and you get an easy way to work in fast moving events. I had one of the old "flip flash" brackets and used it once as it was WAY too much trouble in fast shooting situations. Not with this one!

Alzo's shipping and service is great. They ship fast and free on larger orders. And their products are true pro quality, which is important as a wedding and portrait professional.

May 9, 2014
Unprompted review
Rated 1 out of 5 stars

I AM NOT HAPPY WITH THE CUSTOMER SERVICE

I made an order from Canada and I wanted the products to be shipped in USA.
I know i was charge because i paid with my credit card but the products was not delivered because i paid with the card from Canada and they think was a scam.
I made a lot of orders at other companies from USA exactly the same and i never had this problem. ALZO should give an email with this problem and i would reply to this. I wanted to track my package but there is no option like that on the website.
IF YOU TAKE MY MONEY THAN THE PACKAGE HAS TO BE DELIVERED. YOU NEVER HEARD ABOUT GIFTS? YOU TOLD ME SOMEONE CALLED ME FROM YOUR COMPANY BUT I NEVER RECEIVE ANY CALL FROM YOU. IF YOU DIDN'T REACH ME THAN YOU SHOULD SENT TO ME ONE EMAIL. OR YOU GUYS DON"T HAVE INTERNET?

May 8, 2014
Unprompted review
Alzodigital logo

Reply from Alzodigital

Our credit card processing system indicated that this customers transaction was very high risk. We called the customer asking for a different payment method and the customer did not respond to the message that we left on the answering machine. We require verbal contact with customers when the credit card processing system reports very high risk.
After 7 days the customer sent an email requesting a tracking number. We were then able to verbally connect with the customer and we negotiated an acceptable payment method, we then processed the transaction and shipped the order.

Rated 5 out of 5 stars

Unique products and excellent service!

A friend recommended Alzo Digital to me after ordering some lighting. I wound up purchasing a 4 light kit and several drum overhead lights. The service was fast and I couldn't be happier with my new lights. I had a minor issue that customer service took care of immediately. All in all, I would have to say Alzo Digital is an excellent resource with great prices and services to go along with their innovative products.

May 8, 2014
Unprompted review
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Rated 1 out of 5 stars

They will cheat you

They don't send what they sell but have to to pay both selling and return shipping

May 8, 2014
Unprompted review
Alzodigital logo

Reply from Alzodigital

This customer ordered an ALZO light stand product that is constructed of all metal parts. When the customer received the product they claimed is was constructed with plastic and we responded with this email
............................

Jose,

I am a bit supprised that you believe that the parts of our light stands
are plastic. I can assure you that you are not correct. The collets and junctions are made of cast metal not plastic. The ALZO light stand is one of the best light stands sold in the market today.

We have sold many thousands of these stands to professionals without a
single complaint. You are the first customer to not understand the quality of our product.
...........................

This customer wanted us to pay for the return shipping of the all metal light stand and our "Satisfaction Guaranty" clearly states that a customer can return any product withing 30 days after receipt, and the customer is responsible for the return shipping cost.

Rated 5 out of 5 stars

First time buyer

We'll as being a first time buyer, I was surfing the net looking for video and photography lighting and I came across your site, and I watched the short commercials on Youtube, and that really impressed me because the lights were dimmable, which gives you more quality and control on the output of light which will give you a better look. I was also impressed with the prompt delivery, the packages were packed well, and now I have what I need to shoot good footage with the best lighting possible,

Thanks so much Alzodigital!!!

Don

May 8, 2014
Unprompted review
Rated 5 out of 5 stars

Best source for Affordabe Pro Gear!

They make sure that you get the best bang for your buck, with great customer service, should you need it.
They have good, durable products that fit most needs without the cost and weight of Hollywood Studio gear [that is designed and built to be used and abused ]

May 8, 2014
Unprompted review
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Rated 3 out of 5 stars

Good but inconsisten products

I've bought several fixtures and bulbs and the color variance is a bit more than I'd like. You can't mix and match different systems since they just don't match very we'll.

They absolutely don't match other brands. The 3200k bulbs from alzo are considerably warmer than other brands. They explain why if you ask, but their could do more to be up front about it.

May 8, 2014
Unprompted review

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