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Amazing Lofts (Storage Solutions) Ltd Reviews 

1,023
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 408 reviews, reviewers overwhelmingly had a great experience with this company. People consistently mention the exceptional staff, noting how polite, friendly, and respectful the workers are throughout the entire installation process. Consumers also love the reliable service, pointing out that loft boarding and ladder projects are completed quickly and on schedule. Reviewers frequently mention that the final results greatly improve their home storage space with impressive craftsmanship. However, some customers also noted minor issues with leftover mess, dust, or unfinished details following the work. A few reviewers experienced occasional communication gaps between the office staff and the field team regarding the agreed project scope.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are professional, polite, and... See more

Service

Reviewers mention positive feedback about service, noting that the installation process was smooth and... See more

Quality

Customers had positive experiences with quality, expressing delight with the overall design and craftsmanship... See more

User experience

Users describe positive interactions with user experience, highlighting a smooth process from the initial... See more

Product

Customers consistently note ambiguous experiences with product, as feedback shows a mix of satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh & Sam were absolute professionals. They protected all flooring & got on with the job at once, hoovering up properly afterwards. They took photos of the work to show me, & gave me a lesson in usin... See more

Company replied

Rated 5 out of 5 stars

I am so pleased with my revamped loft. From a very unpleasant space it is now a pleasing area which is easily accessed. I am particularly pleased with the design and craftsmanship. One young man compl... See more

Company replied

Rated 5 out of 5 stars

Excellent service, uneventful installation process (which is great!). The quote was competitive, and the installation happened without hitch. Only minor gripe was that the guy who did the initial qu... See more

Company replied

Rated 5 out of 5 stars

Everything was top-notch! We got our 25m² new-build loft fully boarded out with a timber ladder fitted, and the crew completed the whole job in just a single day. Brilliant service from start to finis... See more

Company replied


Company details

  1. Construction Company
  2. Insulation Contractor

Written by the company

Amazing Lofts (Storage Solutions) Ltd are leading specialist providers of raised loft boarding, loft ladders, loft hatches, insulation, and loft accessories. We are fully insured with £5 million Public Liability Insurance, and we prioritise the safety of both customers and employees—carrying out asbestos surveys and arranging removal where required. We never provide artificially “cheap” quotes that compromise standards; instead, we focus on delivering quality workmanship built to last. Most new-build homes are sold without a boarded loft. Our expert team can transform your loft space—often in just one day—using raised loft boarding systems that comply with New Build Warranty requirements and do not affect insulation performance or SAP ratings. Raised loft boarding is installed above existing insulation, creating a strong, safe, and durable storage deck while preserving airflow to protect your energy-saving measures. By building a robust sub-frame above your joists, we ensure that your insulation, wiring, and pipework remain protected and undisturbed. Amazing Lofts (Storage Solutions) Ltd are proud to be the only loft boarding company in the UK that is a Member of the Federation of Master Builders(Registration No. 100226). We are also registered with TrustMark (Registration No. 2851112), approved by Trading Standards "Buy With Confidence", recognised as a Which? "Trusted Trader" and verified members of Checkatrade. We supply and install industry-leading systems, we are an "Authorised" LoftZone StoreFloor installer to provide safe, reliable, and compliant loft storage solutions.

Why Choose Amazing Lofts (Storage Solutions) Ltd

Written by the company

The UK's most accredited loft boarding company.
At Amazing Lofts, we believe your home should work better for you. Our loft storage solutions are designed to transform unused space into safe, practical storage you can rely on. Customers choose Amazing Lofts because we focus on quality, safety, and a hassle-free experience from start to finish. Our experienced installers create strong, raised loft flooring that protects your insulation while giving you durable storage space. Every installation is tailored to suit your home, ensuring a clean, professional finish that lasts. We take pride in our workmanship and customer care. From the first enquiry to the final installation, our team aims to be friendly, reliable, and respectful of your home. We arrive on time, keep everything tidy, and make sure you’re completely happy with the result. Most importantly, we help homeowners unlock valuable space they already have. Instead of cluttering your living areas or paying for external storage, Amazing Lofts helps you make the most of your loft. That’s why so many of our customers recommend us — quality loft storage, professionally installed, with service you can trust.

Lifetime Guarantee

Our accreditations ensure quality-every time!

Our accreditations ensure quality-every time!
All our installers’ work is covered by a lifetime warranty and all products we use come with a factory guarantee. If you have any issues, one of our team members will be out to rectify them and ensure your complete satisfaction. We want you to have an “Amazing” experience from start to finish.

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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 93% of negative reviews

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4.8

All reviews

(1,023)

405 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service. Installation was quick. No mess. Very pleases. The workman was polite and explained everything clearly. Very pleased.

July 25, 2026
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Mike, Thank you for your 5* review. We are very pleased to read that the installers were respectful of your property and it was left clean after the works, enjoy using your new loft space

Rated 5 out of 5 stars

So easy to deal with

So easy to deal with. Friendly, professional & excellent workmanship

July 18, 2026
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Holly, Thank you for choosing Amazing Lofts and for leaving your 5* review

Rated 2 out of 5 stars

We were disappointed with their term…

We were disappointed with their term and conditions. We should have referred to Office of Fair Trading. But they are member of Federation of Master Builder where we raided the issue. FMB said they eill investigate part of mediation process but we were never told about the result of the investigation.

April 15, 2026
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Reply from Amazing Lofts (Storage Solutions) Ltd

Thank you for taking the time to leave your review. We are sorry that you were disappointed with aspects of your experience.
Our quotation specified that, due to the nature of a blind-cut loft hatch installation, it would not be possible to confirm whether a hatch could be installed until the ceiling had been opened. It also explained what would happen if the loft space proved was unsuitable when accesed.
When you later referred the matter to the Federation of Master Builders, we contacted you directly to discuss your concerns and the outcome you were hoping to achieve. Following those discussions, we agreed to return to your property, completed the installation you requested and resolved the matter directly between us.
As the matter was resolved by agreement, the FMB mediation process did not need to continue to a formal conclusion, which is why there was no final outcome for the FMB to communicate. We appreciate that this may not have been clear at the time and apologise for any confusion.
At Amazing Lofts, we always aim to work constructively with our customers whenever concerns are raised and are pleased that, in this instance, we were able to reach a mutually acceptable resolution.
We appreciate your feedback, as it helps us continually improve both our communication and the service we provide.

Rated 5 out of 5 stars

Very happy with everything

Very happy with everything, Mikey P did a great job!

July 24, 2026
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Julie, We appreciate your 5* review of our services and will pass on your compliments to Mikey your installer

Rated 5 out of 5 stars

Great job excelent

Great job excelent

July 18, 2026
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Andrew, Thank you for your 5* review, we are pleased you were happy with your loft storage works

Rated 5 out of 5 stars

A team of four completed the upgrading…

A team of four completed the upgrading of insulation, partial reboarding of the floor, removal of an old gas boiler and water tank and installed a new ladder with a tailored banister/handrail to the roof-space all within a single day. This during the current heat wave. Not only that, the property was left in a pristine state. Quite remarkable and greatly appreciated..

July 23, 2026
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Chris, Thank you for your 5* review and for choosing Amazing Lofts. We are very pleased we could help your achieve your loft storage requirements.

Rated 5 out of 5 stars

Everything was easy

Everything was easy. From the first man measuring and giving a quote to the two men who came down a few days later. I was surprised how quick they were and they cleaned up after themselves. I was even more surprised when I saw how amazing my loft looked after the job. It was clean and large and allowed me to store everything I needed to store. All the rubbish from a previous owner was removed and the men were very friendly. I would recommend this service to anyone wanting a loft space.

June 18, 2026
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Michael, Thank you so much for your compliments, recommendation and 5* review. Enjoy using your new loft space.

Rated 5 out of 5 stars

Great service from a great company

Great service from a great company
The workmen that came and did my loft very very good clean and tidy and the whole job took 2 days great service

July 23, 2026
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Dhiresh, We are happy to have helped you with your loft storage requirements. Thanks again for your 5* review and for choosing Amazing Lofts

Rated 5 out of 5 stars

A professional job!

The whole process from the quote to the actual job being done was very good.
Dean and Lewis were very professional and efficient with the job especially in the extremely hot conditions.

July 29, 2026
Unprompted review
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Tina, Very pleased you are happy with the service and work by us. We will pass on your compliments to Dean and Lewis your installers..We appreciate your 5* review

Rated 5 out of 5 stars

From the first call i made to the…

From the first call i made to the company ,from the home visit by the very helpful surveyor who gave me charts and prices,the lovely young man who actually fitted the loft flooring,the friendly lady who did the electrics. Everything was done in a timely , clean and very professional manner. Well done I would definitely recommend the Amazing Loft company to anyone wanting storage space in their lofts

July 17, 2026
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Kristine, We are very pleased you were happy with the full process of your loft works and that all our staff members looked after you. Thank you for your 5* review and recommendation

Rated 5 out of 5 stars

Arrived on time

Arrived on time, very pleasant, very quick, very tidy, no problems, would use again!

July 11, 2026
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Graham, Thank you for your 5* review and compliments. Enjoy using your new loft space

Rated 5 out of 5 stars

Great communication from start to…

Great communication from start to finish from this company. Special mention to Josh, Sam and Lewis - a great bunch of lads very friendly and professional.
Thank you very much, I would happily recommend amazing lofts to anyone I know.

July 28, 2026
Unprompted review
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Daniel, We appreciate your 5* review and recommendation. Thank you for choosing Amazing Lofts. We will pass your compliments to the team

Rated 3 out of 5 stars

Loft ladder fitted carelessly

We just had a loft ladder fitted. The guy who came to have a look and make the sale was very nice and helpful. The fitters charged in and charged out of the house without leaving time to have a proper look at the job before asking us to sign a form. We later found that they'd bashed a couple of doors and knocked the paint off and also used a mixture of screws (counter sunk and round head) with the counter sunk ones a bit proud of the woodwork so liable to catch on skin or clothes. The ladder itself is great.

June 17, 2026
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Caroline, Thank you for the valued feedback. We are pleased that you are happy with the ladder and that we have spoken with you and booked a re-visit to resolve any issues to your satisfaction

Rated 3 out of 5 stars

Only Giving a 3 star work done but…

Only Giving a 3 star work done but areas not complete.

July 18, 2026
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Sara, We understood the work was completed however have tried to make contact with you this morning to establish what else we can do for you. Please email info@amazing-lofts.co.uk, Thank you

Rated 5 out of 5 stars

I’m very with Amazing Loft,They did…

I’m very with Amazing Loft,They did fantastic job.Thank you

July 18, 2026
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Rodolfo, Very pleased you are happy with your loft boarding thank you for your 5* review and for choosing Amazing Lofts

Rated 5 out of 5 stars

Great service overall

Great service overall. Had an issue with some damage caused but they were quick to rectify the issue and that's what you need from any decent company. Friendly staff also!

July 24, 2025
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Manish, We are pleased we could help you with your loft storage requirements. Thank you for your 5* review of our company

Rated 5 out of 5 stars

Great service from start to finish the…

Great service from start to finish the fitters excellent

July 5, 2026
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Phil, We are pleased we could help you with your loft storage requirements. Thank you for the 5* rating and staff compliments

Rated 5 out of 5 stars

Perfect Team Lewis and Evan 100%

We would both like to offer a huge thankyou to Lewis and Evan a perfect team at Amazing Lofts (Storage Solutions)
They arrived at correct time respecting our property from the beginning to the finnish of our installation.
Can't believe how much more usable space we have now . Plus new steps with handrail at the top allows me to store items on the useful shelfs.
Fantastic job Amazing Lofts would recommend to everyone .
Shelley-Anne and Ian Trowbridge Wiltshire.

July 17, 2026
Unprompted review
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Shelley-Anne and Ian, Thank you for your positive review, 5* rating and recommendation, we do appreciate. Enjoy using your new loft space

Rated 1 out of 5 stars

Steer clear at all costs - shocking from start to finish

I strongly suggest steering clear and picking any other loft boarding company. From start to finish it has been a shocking and expensive experience which has caused me an immense amount of stress and wasted so much of my time.

From the initial survey and quote where I was pressured into going with Amazing Lofts by Daniel who kept playing up the asbestos survey as being vital for safety and that this would be a key reason to get it done as if any hint of asbestos was found they would get an expert team to make sure it was done safely.

In reality the asbestos survey consisted of a random person from Acorn who seemed clueless and took a small piece of my ceiling only after I prompted them to. And then shrugged and said it probably would come back fine. I also was not told of the results before the workers turned up to install the loft boards and hatch and they cut into my ceiling generating copious amounts of dirt without me knowing if the asbestos survey was truly clear. So this was clearly just a scare tactic and I really doubt this was a legitimate survey or ever going to be taken seriously even if it were found.

Then the nightmare of the actual loft boarding and hatch installation. I was not warned at all about what would happen but essentially a series of tradespeople arrived throughout the day doing various jobs with varying degrees of success. The electricians were fine though put the light switch a little far from the hatch entrance.

The first two tradespeople came to start boarding the loft and one was clearly an apprentice and to be frank was utterly useless. He was tasked with cleaning the floor after the job was done and instead managed to damage my new wooden floorboards by dragging a completely wet and unwrung mop all across the floor which was covered with dust and dirt which has just served to bake the dirt into my new floorboards. They also failed to warn me of the amount of dust and dirt which would be covering my new floors and freshly painted walls and failed to take any steps to lay down protection or stop any damage from occurring. Let alone the shocking cleaning job by an apprentice who clearly had never touched a mop before in his life.

Then the supposedly more experienced tradespeople came along and again with absolutely no preparation or attempt to protect my floors or walls cut into my ceiling for a new loft hatch letting huge chunks of ceiling drop as it pleased shaking my entire floor and damaging my floorboards further. The rushed botched job they did has also left massive cracks as well as a significant holes which was not filled by the hatch in my newly plastered ceiling which still has damage to date. They installed the hatch incredibly poorly and clearly hadn't planned ahead so one side is significantly more slanted and thinner compared and the whole hatch is clearly not straight.

They obviously recognised after installing the hatch that having a massive gaping hole right next to it was suboptimal and promised they would be back to fix it. This took over 3 weeks until someone could come back to replaster the ceiling. As it turned out it was one of the same people who had botched the job in the first place and he turned up very late and spent 15 minutes plastering and leaving more mess without trying to protect my walls or floor yet again. He then left telling me I would just need to sand it down and repaint the ceiling myself as he obviously wouldn't be doing this despite my taking another day off work purely to wait for 15 minutes of shoddy plastering.

Attempts to resolve this with Amazing Lofts has been an equally frustrating experience with Matt sending me AI generated responses whilst refuting any responsibility and citing their terms and conditions which essentially state they are free to cause damage to your property. We agreed to leave it with a frankly insulting amount of money taken off given the degree of stress and time I have spent on this and I promised I would leave a review to warn others so here I am. If you're still reading I would strongly urge you to pick literally any other company.

Addendum - as an update to their reply it is quite interesting that they couldn't address how disgustingly bad the work and damage done was as they are fully aware as I sent multiple photos and videos. For a small sample see my Google Maps review! To be clear I chose to go with Amazinglofts purely because I negotiated a cheaper quote. I would advise anyone reading to pay more for a more reputable company. And since we're quoting dates the asbestos report was actually issued on 29 May 2026 but I only received it on 24th June via email from Matt after my complaint was in process. And re: the plastering them sitting in the van outside my house after finishing a shoddy job doesn't count as them working. At least this reply wasn't AI generated!

May 26, 2026
Unprompted review
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Jun, We expect that you have written this review as you requested a significant discount off your final balance which we could not agree to upon completion of your loft works. You did advise us that if we did not agree that you would be posting such a review, unfortunately we cannot be held to account on this basis. There are also a number of inconsistent statements. We have visibility of your messages to our surveyor and you had firstly decided to use another company as they were cheaper, which we fully accept but then you asked to book the works with Amazing Lofts as we offer Asbestos Surveys prior to installation for yours and our staffs safety. This was required as you had opted for a hatch extension to a 60 x 1 Timber folding ladder which meant that we would be cutting your lath and plaster ceiling. The Asbestos survey took place on the 19th May, 7 days prior to your installation and a full 19 page report has been provided to you, fortunately there were no asbestos containing materials identified during the survey. The revisit for plastering took place between the hours of 14.52 and 15.57, which you claim was only 15 minutes, we have trackers on our vans so can evidence this.
There is never any pressure exerted to use Amazing Lofts, it was entirely your decision to engage us to undertake your works, which you did so as you requested an early installation date which we were able to accomodate.
As a customer of Amazing Lofts your full guarantee is in place with us so if you require anything from us you just need to email info@amazing-lofts.co.uk and we will attend to your request.

Rated 2 out of 5 stars

I was disappointed with my experience…

I was disappointed with my experience with Amazing Loft. The work was quite expensive, but unfortunately the quality didn't match the price. The finish lacked precision, and several details could have been completed to a much higher standard.

My biggest concern was the loft access. I wasn't given the option or advice to have the loft hatch enlarged, which would have made moving items in and out much easier. With the current setup, it's very difficult to use the loft practically, and I wish this had been discussed before the installation.

Overall, I expected a much better standard of workmanship and customer guidance, especially considering the cost. I hope they improve their attention to detail and take the time to discuss practical options with customers before completing the job.

July 9, 2026
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Reply from Amazing Lofts (Storage Solutions) Ltd

Hi Abdul, We have a sign off installation form dated 5th June 2026 with your signature stating that you are happy with the works carried out by Amazing Lofts. Feedback from our surveyor is that a hatch enlargement was suggested to you which you declined at the time of quotation. Our first visit to you was in September of 2025 and we have provided multiple quote options for you to consider prior to you agreeing to do the works. Post your review today our Operations Manager has tried to contact you to see if we can assist further as we would expect the final workmanship to be of the standards that we set ourselves to achieve for all our customers. We hope we can speak with you to discuss your concerns.

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