Amazon.de Reviews 24,364

Ordered 3 items and then they wouldn’t send my package before I approved my card by my bank. So I did this. They have now charged me twice and I have only received the 3 items. Now they refuse to refund my money!

Absolute crap service, taking almost a month of more for delivery is nothing shy of incompetence. There is an obvious problem and many underlying issues with the daily logistics operations, but it seems no one is capable or wanting to improve the service, utterly shameful, one could walk the delivery in these time frames.
BTW, I get shipments from the USA with customs clearance much quicker.

Scammed me out of 743 euro.
After returning a nearly new graphics cards that I've bought from someone who gave me the invoice i requested a return due to a high amount of noise it made.
I've received the instructions with a DHL return label with the information that my account and not his will be credited but just for 668 instead of 743 original purchase amount.
I've returned it with a different carrier with insurance because i had no DHL point near me that could process such label.
Since neither the carrier or amazon confirmed the order i have started a insurance claim with the carrier.
After amazon has confirmed in chat it has received it (of which i made a screenshot) i have closed the claim.
I've providing carrier receipt (over 5 weeks old) and the confirmation screenshot (over 3 weeks old) multiple times.
I'm dealing every time with another confused Indian who i have to explain everything from the start some times to multiple people sometimes multiple times to same person things like that it wasn't purchased by me and that the refund that was issued wasn't for this return unless it was done by a time traveler with dyscalculia who has refunds 1/5 of the money 2 months before the return process is initiated.
I'm getting no promised responses via e-mail, chats and phone calls are ended without telling me anything except the demand that I should contact original buyer who is in no way involved in the return and for which there is no legal basis or even rational reason.
The say that don't have access to that information as if it's a law of nature and not a limitation they created and no option to contact anyone with any more authority and/or capacity to manually override the limited taxonomy on their screens which i don't consider a justification for scamming me out of 743 euros.

While being unable to find information on how to file a formal claim I've requested that information in a chat and i was told that i would be contacted within 24h.
After explaining that I've been lied to about being contacted 3 times before and requesting an e-mail address chat was closed by the employee.

I am extremely disappointed and frustrated with the handling of this order and the way my case has been managed.

The product caused a serious and immediate malfunction in my vehicle right after installation, directly affecting essential systems, including critical safety-related functions. This is not a minor issue—it has impacted the usability and safety of my vehicle.

Despite submitting clear evidence, detailed explanations, and following every requested step, my case has been repeatedly passed between Amazon, the seller, and external claims handlers. No one has taken clear ownership of the issue, and I have been forced to repeat the same information multiple times without any real progress or resolution.

Instead of proper customer protection, the process felt like continuous deflection and delay, leaving me without a functioning vehicle for an extended period and without a clear solution.

While Amazon advertises strong buyer protection policies such as the A-to-z Guarantee, my actual experience has been the opposite—confusing, fragmented, and lacking accountability.

This handling of serious product-related vehicle safety issues is unacceptable. I strongly urge Amazon to take responsibility seriously and improve how such cases are managed in the future.

Title: Order not delivered, partial refund only after escalation – still unresolved

I placed an order on Amazon.de on April 15, 2026 for €250.27. The order was never delivered, and I received no delivery attempt notification, no pickup information, and no clear communication about what happened to the shipment.

For over a month, the order remained stuck in a “return to Amazon” status with no resolution.

No action was taken until I personally escalated the issue to customer service.

Only after repeated contact was a partial refund issued:

€8 refunded earlier without explanation
~€172 refunded later after escalation

However, the full amount of €250.27 has still not been refunded, despite the fact that the order was never received. Shipping was free, so the refund remains incomplete without justification.

What stands out is the lack of proactive communication and the fact that the case was only handled after customer intervention.

Summary of issues:

No delivery and no delivery attempt
No clear tracking resolution for over a month
No proactive support from Amazon
Partial refund only after escalation
Remaining balance still unpaid

I expected a straightforward resolution for a non-delivered order. Instead, it required repeated follow-ups to receive only partial compensation.

Overall, this was an extremely poor customer experience, and it will be my last purchase with Amazon.de.

Petra F.

Be carefully when you order from here.
In case they are not capable to send the order, they keep the money.
It is became very dificult to have a refund, even you receive nothing in exchange.

Amazon used to be good. Now it's absolutely ridiculous. Carts say "Your order qualifies for FREE delivery" before checkout, but once you start checkout, there's no option for free delivery... pure scam. Not worth the time.

Two times i have had products where I needed to use the guarantee. No success at all, and they even send me e-mails and ask me if I am satisfied…🤣 Omg.
+STOP USING THIS COMPANY+
They do not comply with the European law!

I have been an Amazon customer for years, but this experience is by far the worst and most unprofessional I have ever had with any online retailer.

I purchased an item that was clearly marked as “available”. After placing the order, absolutely nothing happened. No updates, no shipping, no explanation — for an entire month.

I contacted Amazon multiple times, including formal complaints and a supervisor escalation.
Not a single reply. Not even a generic acknowledgment.
Just complete silence, as if the customer simply doesn’t exist.

Only after escalating the issue outside of Amazon did the order suddenly get shipped — which makes it even worse. It shows that Amazon had the item all along, but chose to ignore every message and every responsibility until external pressure forced them to act.

This is not a “delay”.
This is not a “system issue”.
This is a failure of basic customer service, transparency, and honesty.

If Amazon advertises an item as available, then ignores the customer for a month, and only reacts when pushed through external channels, that is a serious problem — and people deserve to know.

Amazon needs to take responsibility for this kind of behavior.
This is not the standard of a company that claims to care about its customers.

I purchased IsoAcoustics ISO155 Speaker Stands (Pair) - Black, only to find out that half of the parts are missing!!! Unfortunately I only discovered that after the return window, since I didn't need the extra parts for my initial setup!
When I contacted customer service, some supervisor called Luke told me, sorry we can't help you! He also offered a 10 EUR Amazon voucher for a deffective product worth 124EURs!!

Amazon is untrustworthy shop, I'd avoid buying anything from there.

DO not choose the invoice payment... they will get you bigtime if you are late on payment without any notice.
Really bad business ethics.

On the 17th April i was expecting to recieve a €900 smartphone. I opened the package to find a soapdispenser. I was really upset when i called customer services - they told me i had to return the package (with my own money!) And wait for it to return to the warehouse. Here i am on the 20th May and i still haven't recieved a refund, despite returning the item on the 18th April. Customer service have been extremely rude and even flagged it as a fraudulent return!! I have been treated like a criminal for a mistake they made. I want my money back!! Absolute shambles of a company who just read off scripts and send generic responses. I feel like ive been scammed.

The worst experience ever trying to obtain a refund from Amazon.de for sending an item to their repair department. The item was repaired and returned but cost me 43.40 euros to post to them. I uploaded it twice and they said they couldn't read the faint copy provided by my postal service. 9 phone calls and many hours wasted talking to AI and customer service departments with promises to contact me but nothing. Now they tell me that it is down to the repair department and they will email them because they cannot be contacted by phone!

i was supposed to receive my order by May 11 but apparently the package was damaged and returned, it’s now May 19 and i still haven’t received a refund for the package i haven’t received and Amazon isn’t being very helpful

Retards all over. Nobody in chat was able to help and my order has not been shiped 1 week after ordering even with item in stock.

I am very disappointed in the level of service I have received from Amazon.de. They are not a reliable service. Twice they have provided unhelpful, and unreliable information about an important order. They have attempted to shift responsibility to various third parties although it seems clear that cost savings, and profit maximisation at the platform is to blame. It was a present. Instead of reaching the recipient in time, twice Amazon.de has provided false information regarding the delivery time frame. Twice Amazon has let me down without even notifying me or providing a reason. This is very poor, becoming, seemingly surprisingly typical if the reviews here are anything to go by. Maybe Amazon.de. need to be reminded that they are a service provider, not simply a generic revenue stream. Can I rate that service on Trust Pilot? Yes. Amazon.de gets the lowest one star from me because it makes no effort to even try to do what it says at the one of purchase. Very poor. Please avoid would be my advice Amazon.de is unbelievable inefficient and disingenuous in everything aspect of its business, in my experience, other than appropriating inordinate profits. Invest some of them in improving the service please and also your customer service which has been automated out of existence. Yours sincerely, Dr Paul Strong

Amazon is BY FAR the last garbage on earth.
The only advantage it gives is the fast shipping.
But the UX and UI of the website are THE WORST EVER, completely DYSFUNCTIONAL, random, illogical.

More over, the level of UNFRIENDLINESS against people with difficult conditions like handicapped people who cannot leave home to go to the packet shop is UNPRECEDENTED, INHUMAN, UNFORGIVABLE.

Even in Germany, a Country with IN THEORY a very high level of attention to non-discrimination against differently-able people, Amazon doesn't comply IN THE F. SLIGHTEST.
One example: there are two kinds of QR Code for DHL, which are free of cost, as it MUST BE, because Amazon PROMISES free of cost returns for most articles for prime customers.
BUT one of these two QR Codes, the one that says "label free and box free", only works when you personally go to the post. When DHL picks up the parcel at your place, it does not work. It also doesn't work in 70% of packet shops, e.g. the small ones like the tobacco shop or the drinks kiosk that you find in most blocks. I.e. this QR Code FORCES PEOPLE TO GO LOOK FOR A SPECIFIC KIND OF DHL PLACE, it's VERY UNFRIENDLY towards professionally and personally busy people, workers, mothers, AND EVEN MORE UNFRIENDLY against old people who can't walk well, or handicapped people like me who can't walk AT ALL.

Just a few years ago Amazon used to give us the choice, i.e. BOTH QR Codes were given as option when you started a return, and if you still had the box you would choose "label free", otherwise you would choose "label free and box free".
But since one year 90% of the times Amazon ONLY offers "label free box free".

I was made fun of, insulted, offended, and attacked at the telephone from several Amazon representatives who victim blamed me for being an handicapped person, told "it's your problem, Amazon already gives you this QR Code, it's your problem if you can't use it".

YOU ARE NOT PEOPLE! YOU ARE NOT HUMAN!!!
WHAT YOU DO IS DISCRIMINATION AGAINST OLD, SICK AND DISABLE PEOPLE! THIS IS INHUMAN!!!
And totally unnecessary!!!
You have both QR Codes in the system!!! And sometimes you still offer both! There is no technical, logistical, economical or ANY other reason to only offer the difficult one!!!
If you have to only offer one, offer "label free" which works always and everywhere and let the idiots who threw away the package pay for their idiocy by buying a package themselves from DHL!!!
To make the life easier for these idiots you make it difficult for challenged categories which you should protect and respect!!!

The rotten cherry on the spoiled cake:
since one year you have to pay if you want to print a label!!!
So, not only they stopped giving the QR Code that busy, old, sick and disabled people can use, but they leave them only with a paid option!!!
And when you ask why they say "it's to discourage printing, as it's environmentally unfriendly"
DID THEY EVER GO TO THE POST WITH A QR CODE!??!
WHEN YOU USE THE QR CODE YOU STILL NEED TO GET THE F. LABEL PRINTED!!!! IT'S EVEN WORSE BECAUSE IT'S A MORE POLLUTING GLOSSY PAPER WITH FULL GLUE ON THE BACK SIDE!!!!
IT'S WORSE FOR THE ENVIRONMENT AND IT IS A F. NIGHTMARE FOR THE CUSTOMERS AND THE POST THAT FOR EVERY PACKET MUST PRINT THREE LABELS SLOWLY WHILE ALL CUSTOMERS WAIT IN THE CUE!!!!!!!!

THIS IS THE MOST IDIOTIC CUSTOMER EXPERIENCE IN THE WORLD!!!

AS I SAID AT THE BEGINNING; AMAZON IS THE ONE SINGLE MOST DISFUNCTIONAL ONLINE SHOP ON EARTH!

I blocked payments since they charged my HALF of the order (with no heads up) in the middle of the nigh - so it thought in the morning it was fraudulent.

Now they locked my account and after it, the bizzare support starts - nobody answering - what they told me in automatic email how to update the payment method to unlock account is not possible since I cannot access anything. 😅 Don't even know who to talk to to unlock my account.

Really really bad.

Very disappointed with both the product quality and Amazon’s customer service.

I bought the Dunifah Cordless Vacuum Cleaner using a $50 voucher provided by my company through my Amazon balance. From the beginning, the battery only lasted around 10 minutes, nowhere near what was advertised. I already flagged this issue to Amazon early on, but decided to keep the vacuum a bit longer hoping it would still be usable.

Now the vacuum cleaner has completely stopped working and only shows an E3 error every time I try to use it.

When I contacted Amazon again, they refused to properly refund me because part of the payment was made using a voucher/gift balance. I find this extremely unfair. Using a voucher should not remove a customer’s right to receive proper support or a fair refund for a faulty product.

Overall, a very frustrating experience and disappointing support from Amazon.