American Vintage Reviews 

Very unhappy to discover that returns have to be sent back to France despite buying in the UK. This is not made clear when buying and I will never buy from this company again.

Terrible customer relations. DO NOT BUY FROM THIS COMPANY. I bought a sweater for my son for Christmas on 10
December and was told it would be delivered a week later. Not only did my son not get the sweater but it is now 2 months later and it has not been delivered and I have yet to receive a refund. The company does not return my calls or my emails. Really, really disappointed. I will not be shopping at this company ever again

I purchased a few sweaters on 24th December and did not still get them to Cyprus! Tried to get information by mail on 10th January with an automated reply saying they are trying their best to sort out orders but that we should not write further e-mails to inquire!!!! I waited till today but as I still did not get the package I wrote back asking information, only to learn that my IP has been found on a block list!!!! Incredible!!! Don’t shop from their online store!

They make you pay for returns to France! Just had to spend a small fortune returning 2 coats as they didn't fit. Save your money and shop elsewhere.

UPDATE: Parcel arrived in France (5 weeks later) but has now been refused by American Vintage and sent back to me as the item is damaged! I packaged it in the original packing and was in good order when I posted it. I'm still waiting for it arrive (item was posted on 18th Jan). Both American Vintage and Parcelforce can't tell me why it was refused and what damage there is. I'm furious. In all of this there hasn't been 1 email from American Vintage, nothing and they still have my money. Avoid.

The worst customer experience, I tried to exchange an item for a different colour. I was not allowed to do this in store as the original item was bought online. Therefore, to return it online I had to pay a shipping fee. I will not shop with American Vintage again and decided against exchanging the item for a new colour.

Poor customer service. You have to contact the company to approve a return. I contacted them the day the item arrived as I did not like the colour, this was over a week ago and I still haven’t received any information on how I should proceed. I emailed them twice and contacted them on Instagram but no reply. I won’t be shopping there again

I don’t even want to rate 1 star tbh.
I’ve been buying AMV products online and in store. I’ve spent at least €800 on their products for the past 2 years.
I owned 2 of the same pair of jeans in different Colors and I decided to order the same pair in a different color last Nov because I loved them so much.
But when the jeans finally came, what’s supposed to be XS, the jeans were too big! The label says XS but it can pass as M size. I have the comparison photos to prove it.
So I tried to contact the customer service via email 3 weeks ago. Up until now they only replied me once with no solution and with no apology or explanation. They just told me to wait in their broken English as it is a holiday season. (Christmas was like 3 weeks ago?!) I tried to contact them
Via FB, but they can’t help me. It’s useless. So far this is the worst online shopping experience ever.
As much as I love some of their products, I have decided not to buy from them again. They don’t put any interest in their customer’s satisfactory obviously. I tried to ask the physical store here in Singapore and they said they can’t do anything for products purchased online as it is not their business.
Worst online shop, their product sizing is not standard, worst customer service. Very very disappointing from a brand renowned internationally like AMV.

Items are sent from France and returns have to be paid for. Post-Brexit, this is horrendously expensive. The online store has a terrible search function and contains little information about the products. However, the Covent Garden store and shop assistants are superb. The clothes themselves are gorgeous, though not particularly long-lasting. Would love to understand why their online shopping experience is so terrible, given that that is how most people have been shopping in the last 9 months! They also don't seem to be bothered about Trustpilot reviews. Maybe they aren't interested in their UK customers?

Clothes are great, but, despite being shipped to you from the UK, you have to send any returns back to France, at your own cost. Something I stupidly didn't notice at time of ordering. A ridiculous, costly situation; I won't risk ordering any unseen items again.

They should tell you upfront that you need to return goods to France. Totally ridiculous - won’t be shopping online again. Given their footprint in retail locations they are about to loose a customer that likes the product but online experience is so off putting. A real detractor. Not necessary in today’s market and options available for online retail.

The shop makes you pay to return goods if they do not fit or you do not like them. You have to pay an international courier service to France. It is ridiculous. I will never shop with them again

Although I love their products I stupidly didn’t check the returns process to return from uk! I ordered a few items and then had a very Big task of trying to send some items back and this was a real pain and would put me off purchasing in the future. They should offer a paid returns system

The returns process is lengthy, costly and confusing. You can't generate a return label until the company recognises that the items have been delivered. This took two weeks after delivery. They then have to approve your returns for you to get the label, which took a further few days. I then had to pay to ship the returns to France. Its a month and a half after my original order was received, approximately three weeks since I returned the item and I have not gotten a refund. I have also sent more then four messages to the company throughout the process without getting a single response.

The Brand is beautiful!
The costumer service is doing everything they can to satisfy everyone. Because of the Corona time things can be delayed more than usual but I have had always a friendly voice on the phone if I needed a status update.
And the clothes are beautiful.
I don’t understand why some reviews are so negative.

Keep spamming me on my phone! after I bought something 5 years ago. No way to stop them. The company should be shut down.

I feel a duty to report the current state of American Vintage online store, in particular its customer service response time and reliability to get paid items to paying customers.


I have used AMV online store in the past without any problems. However, these last two orders could not have gone worst.


I am an avid online shopper, with multiple accounts across multiple online stores, and never, ever, have I had such regretful overall experience. It gives me no pleasure to say that my experience with AMV has been the worst ever, when it comes to online shopping.


I will not bother all of you with the full account of the events, I will just leave a particular detail to illustrate the lack of reliability of the service:


- after almost 20 days waiting, I finally received order 3037471 and there were 3 items missing. I've sent multiple emails to customer service and no response is given.


I wish I could say I expect a swift resolution, but I am not confident, given past interactions with customer service. And, believe me, it is not about the €150 debt AMV has with me. It is not about the money, I can afford to take that loss. Others might not though.


It is about the principle. There are many options to buy decent clothes online. And reliability and costumer service are the deciding factor when choosing whom to trust. AMV does meet those standards, and it has given me no chance but to inform my extensive network of peers to be aware, and to spread the word.

———— UPDATE ————
2 months after the original order I finally received the refund for the items that were not shipped. Nevertheless, my original rating and review still stands: I do not recommend AMV online store for it is not neither reliable nor do they have a responsive customer service

I paid for an online delivery on 7 June. A week later I was told my order had been delayed and also that I should not reply to the email or attempt to contact them by phone! two weeks after payment and still not dispatch news. No way of cancelling. Only recourse is through credit card company. Money effectively stolen.

Ordered a sweater for my nephew online. I did not receive my package, the product never left the warehouse (followed the tracking number). Just look at the reviews. Of course they GLADLY took (stole) my $70. I tried filing a complaint with PayPal. I know I won’t get my money back but hopefully I can help prevent someone else from getting ripped off! STAY AWAY

Very happy with all clothing i bought within the past few years from american vintage! Still looking like they are brand new and it's worth the price :)

Although I read reviews for many companies, I very rarely add to the list. After scanning through reviews for American Vintage I MUST share my experience.

On Thursday evening I visited the Marylebone High Street store in London and tried on a beautiful denim jacket priced at £150. My wife wasn't convinced so I left it alone. I must mention, while in the store the gentleman working there was extremely attentive and I didn't feel in any way that I would be treated differently if I purchased £10,000's worth of clothes or zero. We left and exchanged niceties with the chaps in there.

The next morning I woke up and asked my wife if I could get it. She said yes (kind of her). On the off chance I could save a couple of hours and have them post the jacket, I called. Piero answered the phone and without hesitation offered to post the jacket to me that day. He took payment over the phone, not charging me for postage, and the jacket was delivered the next day (today).

I couldn't be happier.

Amazing communication.
Amazing service.
Amazing jacket.
Amazing store.

I will be back!