AM Surveying & Block Management Reviews 

245
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally polite, highly punctual, and deeply professional during various home maintenance, property decoration, and repair tasks. Many people note that dedicated workers take great pride in keeping residential spaces exceptionally clean and tidy while consistently delivering fast, reliable, and highly efficient results. However, some reviewers noted significant issues with management, pointing out poor internal communication channels and unexpected, sudden service charge increases. A few consumers also experienced a frustrating lack of organization and inadequate assistance regarding overall property management services.

What people talk about most

Staff

People report positive experiences with staff members who are consistently polite, professional, and... See more

Service

Reviewers highlight positive aspects of service, consistently noting that staff members are polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had the privilege of meeting 2 of your guys today,sam&darren while they were doing a survey of an old sign next to my shop. How polite &very professional in their approach to explaining what they wer... See more

Rated 5 out of 5 stars

I highly recommend Sam and Darren for any painting project. They have been working incredibly hard at our block of flats here at Maple Court, and the results are showing. Beyond the quality of th... See more

Rated 5 out of 5 stars

On the Coxheath Estate we are very lucky to have Reece and his team. They are doing a great job. It has taken a bit of time for them to understand what was done in the pastt but if you ask them to lo... See more

Rated 5 out of 5 stars

Nothing was too much for Andrew and Ben who clearly take great pride in doing a professional job. Careful Considerate Clean workers No short cuts. Well done indeed.


Company details

  1. Property Management Company

Written by the company

Chartered Building Surveyors and Block Management in Kent providing services to property owners throughout London and the South East.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

245 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(245)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Andrew was absolutely brilliant

Andrew was absolutely brilliant, turned up on time worked incredibly fast and cleaned everything up. Would definitely recommend. If you can get Andrew to do the work on your property I would take it.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Spoke to Andrew today while he was…

Spoke to Andrew today while he was doing fire alterations to our electric cupboards at Birdhurst Rise and he was really informative friendly and helpful with useful advice.

July 30, 2025
Unprompted review
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Rated 1 out of 5 stars

An utter failure in many key areas

An utter failure in many key areas, decent in others.

I purchased my flat on 16 July, 2024. A new share certificate was issued to me and signed by AMS&BM on that date. AMS&BM filed a false CS01 with Companies House in January, 2025, listing the prior owner as the shareholder. Despite me making a formal complaint and asking for correction, this company still has not registered my shareholding with Companies House. AMS&BM have stated that to file an amendment with Companies House now would cost the building money, since AMS&BM won't acknowledge their own mistake, so they'll just wait until next year.

I formally applied to be a Director on 7 April, 2025, which is my right under the lease. No action was taken. After many chasing emails, all of which were ignored, I filed a formal complaint. Only after this complaint was my Directorship registered with Companies House.

These basic administrative failures are indicative of the general incompetence of this company. For example:

* AMS&BM asked me to apply for permission to have a tenant (and pay associated charges) when they found out I rent out my flat. No such permission is needed under my lease. They later acknowledged this after I pointed this out.
* AMSBM failed to timely inform the freeholder about an application I made for a licence to alter.
* AMSBM consistently fail to respond to emails and phone calls.

I will now be pursuing several claims against them with The Property Ombudsman.

They seem generally ok on the maintenance front so far. Time will tell.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Good cleaner

Aksels goes above and beyond as our cleaner. He fixes our trash everyday and we appreciate the hard work and effort he puts in.

July 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Wall and Door fixed and compliant

Originally Sam came over to fix a wall damaged by a leak. He was quick, thorough and polite; would not hesitate to use again. Did a great job

At a later date (08/07/25) Andrew and Ben came over to fix our front door, they were both excellent too. Had very good experiences with AM Surveying and Block Management

July 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Very professional

Andrew and Ben came to our flat to fix our door. They did a great job and were very fast. They also tidied behind themselves.

July 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Andrew and Ben - class acts

Andrew and Ben were on time, polite, friendly, and went above and beyond in ensuring we were compliant at the end of their work. I thoroughly recommend them, they were 10/10.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

5 Star

I would like to say a massive thank you for the transformation Sam has done with our communal staircase. Overtime the decorating had become very old and very dirty with scuff marks everywhere and now its all clean, fresh and had a good lick of paint. Thank you so mucu for your Hard work 🎖

June 18, 2025
Unprompted review

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