AM Surveying & Block Management Reviews 

245
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally polite, highly punctual, and deeply professional during various home maintenance, property decoration, and repair tasks. Many people note that dedicated workers take great pride in keeping residential spaces exceptionally clean and tidy while consistently delivering fast, reliable, and highly efficient results. However, some reviewers noted significant issues with management, pointing out poor internal communication channels and unexpected, sudden service charge increases. A few consumers also experienced a frustrating lack of organization and inadequate assistance regarding overall property management services.

What people talk about most

Staff

People report positive experiences with staff members who are consistently polite, professional, and... See more

Service

Reviewers highlight positive aspects of service, consistently noting that staff members are polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had the privilege of meeting 2 of your guys today,sam&darren while they were doing a survey of an old sign next to my shop. How polite &very professional in their approach to explaining what they wer... See more

Rated 5 out of 5 stars

I highly recommend Sam and Darren for any painting project. They have been working incredibly hard at our block of flats here at Maple Court, and the results are showing. Beyond the quality of th... See more

Rated 5 out of 5 stars

On the Coxheath Estate we are very lucky to have Reece and his team. They are doing a great job. It has taken a bit of time for them to understand what was done in the pastt but if you ask them to lo... See more

Rated 5 out of 5 stars

Nothing was too much for Andrew and Ben who clearly take great pride in doing a professional job. Careful Considerate Clean workers No short cuts. Well done indeed.


Company details

  1. Property Management Company

Written by the company

Chartered Building Surveyors and Block Management in Kent providing services to property owners throughout London and the South East.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

245 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(245)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you for all your efforts this year, to Sarah Hope and team

I have worked with many managing agent companies before and AM is by far the most responsive and efficient block management company, for both client landlords and residents. Everyone I have interacted with from operations to accounts and legal have been friendly, professional, and quick to resolve issues competently and compliantly.
A special thanks to Sarah Hope the property manager for often managing complex situations for the property.

December 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Thank you Beth Martinez for being so…

Thank you Beth Martinez for being so flexible with the fire door inspections . Fast communication with understanding and flexibility was a breath of fresh air. Thanks again , I hope you all have a good Christmas and Happy New Year .

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Company contacted for Gate repair

Company contacted us in regards to a gate repair, once a quote was issued they gave the order straight away and deposit invoice paid very quickly. Communication was easy and very responsive.
Happy to work for them again.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great, polite and friendly operations staff

I worked with Aaron assisting with the design of the harrass fencing for AM Surveying and he was a pleasure to assist. Very polite when the request was made and easy to communicate with throughout the process. Happy to do any further works as and when required.

November 20, 2024
Unprompted review
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Rated 5 out of 5 stars

A pleasure working with Sarah and Lois

I have been working with Sarah Hope and Lois Moon at AM Surveying for a while now. Sarah and Lois are very professional and their expertise and dedication make working with them a pleasure. Both ladies have a very pro-active approach for managing the properties and we look forward to continuing to working with them in the future.

November 11, 2024
Unprompted review
Rated 4 out of 5 stars

Great company to manage your property

This company took over from our previous managing agents, who, to be honest, were complete crooks and incompetent. This company is great. While they can be slow sometimes at resolving issues they keep on going until its done. They are thoroughly trustworthy and have done a great job. Frank Burgess and Chris Carter are particularly good.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and efficient

Poppy was really helpful with her assitance and support in obtaining the pet consent. She was very professional, efficient and with a smooth communication during the entire process. Thank you very much.

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid Avoid Avoid

Having recently purchased a property that this company manage I'm frankly horrified at whats going on. They've tried to obtain fees for a 'tenant approval' which they now admitted wasn't actually required, and now appear to have claimed £15,000 from property owners for damage by a third party that a) was covered by the third parties insurance and b) has been charged at at significantly more than quotes for the repair and refused to provide evidence of receipts for the work or the quotations they got for it. They also are refusing to provide a copy of their contract for managing my property.

November 13, 2024
Unprompted review
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Rated 5 out of 5 stars

It's really rare to come across good…

It's really rare to come across good management companies. I had to deal with few for the past few years and I am extremly please with AMSBM and particularly Lois! She exceptionnally helpful, proactive and professional! Highly recommend

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Worked with Chris Reynolds on a number of properties, he has been extremely professional, super efficient and well organised every time.
If you have a building that needs multiple management services under one roof I’d recommend Chris and the AM team.

October 17, 2024
Unprompted review
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Rated 5 out of 5 stars

Responded quickly and helpfully

Unfortunately you only ever contact your block's management company when something has gone wrong but at least Lois Moon at amsbm has always responded very quicky and helpfully and applied the necessary pressure to ensure the problems are resolved.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Savannah cox AM surveying

Savannah cox AM surveying
I'm an experienced muilt trade builder of 32 years and also the owner of streetbuild ltd we are currently working with AM surveying and block management' on the grand on the leas folkestone this is a grade 2 listed building with 121 years of history .
And is a very tricky building to work on with lots of surprises from previous builder's and Cowboys builder's in the past .
But luckily for the grad we have AM surveying managing this lovely building but to be honest we couldn't get this done with out our managing agent Savannah cox . I would say she goes far and beyond very professional get the job done extremely out going and always at had if there is the smallest problem and biggest .
Polite extremely good with residents and has a personal touch.
Any other buildings that she manages are lucky to have her on bord streetbuild ltd couldn't ask for a better managing agent like Savannah 😀

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Having recently been in contact with…

Having recently been in contact with Chris Carter with a concern over a parking issue within a property they manage, Chris listened to our concerns and acted professionally and promptly actioned works to resolve that have been completed. Great work!

October 7, 2024
Unprompted review
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Rated 5 out of 5 stars

Professional managing agents

I’m the director a freehold company of a block of 13 flats. AMSBM have been the managing agents for many years and I’m very happy with them. Their issue management system is easy to navigate and efficient at keeping me informed. Though there were some teething issues at the very start, I’m happy to report things have changed now. As a director, I’ve been given the desired level of control in the management of the block, including the ability to choose my preferred contractors and decide which items of work are done when. I feel the pricing is also competitive. Sarah Hope in particular has been exceptionally good and responsive.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Have been so pleased with this company's service since they took over the management of my block of flats. They answer emails promptly, and are courteous and considerate. Excellent.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

We've had the pleasure of working with Ria Lyon

We've had the pleasure of working with Ria Lyon from AM Surveying & Block Management, and she has been nothing short of outstanding. Although Ria is relatively new to the company, her expertise and dedication have made a significant impression on us. Her attention to detail and ability to manage complex tasks efficiently is truly commendable. Ria's contributions have undoubtedly enhanced our collaboration with AM Surveying & Block Management, and we look forward to continuing to work with her in the future.

August 7, 2024
Unprompted review

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