They were absolutely amazing. My mum went to Amsons recently to buy abayas and the customer service was fantastic. She bought a few abayas including this one. The fabric is excellent as well as this i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'd purchased a garment from Amsons only to find it was too small. I contacted the team via E-mail and received a response within half an hour, on a weekend. They instructed me through the retu... See more
I cannot begin to thank the team at Amsons. I purchased a Gold Bakhoor burner and I absolutely love it, initially the was a problem but they immediately rectified it. First time using Amsons and will... See more
Company replied
I found this shop online absolutely accidentally. I was actually looking for rose water. But then i saw they have perfumes as well and prices are just more than welcoming!! So I thought, it's definit... See more
Company replied
Company details
Written by the company
Established in 1999 in Small Heath in Birmingham, Amsons has grown into one of the most renowned Islamic stores. With three stores situated across the United Kingdom. Amsons strive to provide a unique shopping experience with a range of carefully selected Islamic products. This includes Islamic menswear and womenswear, kids clothing, attar, halal cosmetics, giftware and much more! Our cosmetic and healthcare range is what sets us apart as there is something to cater for everyone needs ranging from hair care, general healthcare, dental care, and skincare too. We strive to ensure our consumers have a unique and authentic experience
Contact info
351-355 coventry road, b10 0sn, Birmingham, United Kingdom
- 01217736446
- info@amsons.co.uk
- www.amsons.co.uk
4.0
Great
379 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant Allahummabarik
Brilliant Allahummabarik. Beautiful clothing. Alhamdulillah.
December 27, 2024
Reply from Amsons
Hi Rhoida,
Thank you for your wonderful 5-star review and for taking the time to leave such positive feedback on multiple products! We truly appreciate your support and look forward to your next order. Take care!
Best regards,
Advertisement
Absolutely brilliant service ,I made a…
Absolutely brilliant service ,I made a mistake with my order for home delivery I called amsons customer service and spoke to Abbas who got this resolved for me very quickly and the hamper was delivered within a couple of hours.
Great customer service keep up the great work Abbas.
I will deffo be shopping online with you guys again thanks for such a brilliant experience.
January 7, 2025
Unprompted review
Reply from Amsons
Dear Sohnia,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our service. Abbas truly embodies our commitment to excellent customer care, and we’re glad he was able to resolve your order quickly and ensure the hamper was delivered promptly.
Your kind words mean a lot to our team, and we’re delighted to know that you’ll be shopping with us again. We look forward to serving you in the future and providing more brilliant experiences!
Warm regards,
Amsons Online Team
Zam zam water
I ordered today afternoon and it was delivered two hours later. 🤯
Thank you so much May Allah swt reward your efforts.
January 6, 2025
Unprompted review
Reply from Amsons
Dear Adeel,
Thank you so much for your kind feedback! We’re delighted to hear that your order was delivered so quickly—your satisfaction is our priority.
May Allah (SWT) bless you for your kind words, and we look forward to serving you again soon!
Warm regards,
Amsons Online Team
Reply from Amsons
Hi Imran,
Thank you so much for your 5-star review of our perfume and delivery timing! We truly appreciate your support and look forward to your next order.
Best regards,
They Care
I have received expired order.
The money has been refunded in a short time, they really care !!
December 27, 2024
Reply from Amsons
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the expired item. However, we’re glad to hear that the issue was resolved promptly and to your satisfaction.
Your understanding and appreciation mean a lot to us, and we will continue striving to provide the best possible service. We look forward to serving you again in the future!
Warm regards,
Amsons Online Team
Advertisement
Exceptional service
I ordered a present a week from Christmas, a perfume that was sold out everywhere else, from Amsons. I called the next day to find out if I would receive it in time. Saad picked up the phone straight away, was aware of the order, and kindly assured me it would be with the the following day. It was.
December 17, 2024
Unprompted review
Reply from Amsons
Hi Charles, We appreciate your 5-star review of the customer service and products you received. We make sure all communication is answered as quickly and swiftly as possible. See you soon!
We hope you have a lovely new year!
Kind regards
Amsons Management
Amsoms don't let you down
I ordered umrah mubarak hampers online. Although they didn't have the ones that I wanted in stock, they did their best to accommodate and give me good alternatives. And very courteous with delivery. The recipients loved their hampers.
November 22, 2024
Unprompted review
Reply from Amsons
Hi Jay,
Thank you for the 5* review on our bespoke hampers you have received. We hope you come back to us for all your special occasion hampers!
Kind regards
Amsons Management
I ordered online and received the right…
I ordered online and received the right size and product. The customer service was amazing,
The dress I ordered was also very beautiful and exactly like the picture.
October 22, 2024
Unprompted review
Reply from Amsons
Hi Keira, Thank you for the 5* review on our service and product(s). We always make sure that all pictures are exactly the same. in real life. We hope to see you again in the future.
Kind regards
Amsons Management
Lovely fragrance
Good communication, quick delivery and quality of product. Brilliant scent.
Thank you
October 20, 2024
Unprompted review
Reply from Amsons
Hi James,
Thank you for the 5* review; we hope to see you again in the near future.
Kind regards
Amsons Management
Advertisement
Lovely gift
Lovely gift
It could come in better packaging.
Box was dented & flattened
November 8, 2024
Unprompted review
Reply from Amsons
Hi, thank you for the 4* review on our product, we will defintley take your feedback on board, we always update our packaging on a yearly basis, and will make sure all packaging is the best of quality.
Thank you and kind regards
Amsons Management
Needs streamlined system dealing with online ordrs
My queries were dealt with promptly after I emailed them. But I think they need a better system so customers can track orders and they should email customers if there are issues instead of a text. Also there should be contact number and email address on the Invoice with which customers can contact them easily. The website also seems to be under construction or something. With these things sorted I will be happier purchasing from them again as the process is more clear.
November 3, 2024
Unprompted review
Reply from Amsons
Hi thank you for the 4* review. We are always improving our front and back end systems to make sure it is more user-friendly and swift, We will pass on your review to our website developer.
Kind regards
Amsons
Flawless services
Flawless services. Always a pleasure to shop at and has everything you can ask for. Staff are excellent mashaAllah
October 29, 2024
Unprompted review
Reply from Amsons
Thank you for the kind words, we hope to see you again in the near future.
Kind regards
Amsons Management
Reply from Amsons
Thank you for the kind words, we hope to see you again in the near future.
Kind regards
Amsons Management
Advertisement
Flawless experience,
Flawless experience,
First time buying something online and wasn't sure about what i wanted, spoke to the store Via Email who reassured me regarding sizes of the Jubbahs. Order was despatched quickly and perfect fit.
October 26, 2024
Unprompted review
Reply from Amsons
Thank you for the kind words, we hope to see you again in the near future.
Kind regards
Amsons Management
Scam
Order no. Am100071 made a large order of £140 online. The store happily took payment but could not even contact me to tell me every item was out of stock. Eventually someone partially replied on whats app and when I asked where my order was they said it was out of stock as soon as I asked for a refund the store stopped replying to me. Had to try contact them yet again using my husbands phone as soon as I requested a refund they stopped replying again. Will be contacting the financial ombudsman and also my bank for a refund. The company needs shutting down… not so halal sadly.
Please note: 0 attempts were made to notify me that anything was out of stock… no replies to any of my emails or my messages directly on the website nor the direct chat link on your website and the what’s app messages were hit and miss.. also more review on here state the same regarding refunds..
please take some time to educate yourself in customer service I’m sure it will help your business on a whole..
October 23, 2024
Unprompted review
Reply from Amsons
Asalamualaykum. I hope you are well.
Unfortunately our system hasnt updated the stock, hence your order was processed and not immediately refunded originally.
Your full refund was issued this morning. And you should have received a confirmation for that. If not i can forward you from our card provider. All replies were made to you originally and we stated items were out of stock and will be refunded which we have done from our end.
We don't hold any customers money. If you need to speak more in detail on this please email us info@amsons.co.uk or directly call me on 07960566209!
Kind regards
Amsons
Way better than almanar and ben harad.
Way better than almanar and ben harad.
Reasonable price and good customer service. Recommended.
October 19, 2024
Unprompted review
Reply from Amsons
Thank you very much for the kind words!
Advertisement
I AM VERY DISAPPOINTED.
I AM VERY DISAPPOINTED.
THE PRAYER MAT WAS KEPT OUTSIDE ON THE GARDEN DOOR.
IT RAINED AND THE WHOLE PRAYER MAT WAS DRENCHED.
WE HAD TO WRING THE WATER OUT FROM THE MAT AND DRY IS BUT NOT THE SAME.
VERY UPSET AND DISSAPPOINTED
September 24, 2024
Reply from Amsons
assalamualaikum warahmatullahi wabarakatuh,
We are so sorry to hear about the way the courier company had dealt with your courier and this is not something we can condone. If you can please send us an email with your order number reference, we can in'sh'allah look into and resolve this for you.
Islamic Book order online
The selection is great and customer service for the online orders is one of the best
September 25, 2024
Reply from Amsons
Thank you for the kind words!
Excellent customer service I am a returning customer of Amson
I am a returning customer of Amson, I love all the modest wear and the variety of products Amsons has in Bradford store. I would rate their customer service 6 stars if I could its excellent! Brother Javed on the till is very polite and helpful making my experience in whatever I'm purchasing worthwhile. I hope and pray many years of success for Amsons were very lucky to have this store. Thank you
September 3, 2024
Unprompted review
Reply from Amsons
Thank you very much for the kind words. We hope to see you again in the near future! Kind regards
Amsons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.