Anastasia Beverly Hills Reviews 

I had a little inconvenience with packaging and once i reached out to the company they made sure to make it right. Customer service is amazing and fast when it comes to respond and to make it better. Not only they are one of the best quality products out there but they have one of the bests Customer service rep. I recommend them with my eyes close.

First off the products are AMAZING!!! The sugar and spice eyeshadow palettes are to die for. Beautiful colors and easily blendable. Their customer service is A+++++++. In my 52 years, I have never had such great and immediate customer service. GREAT BRAND, GREAT PRODUCTS AND GREAT SERVICE!!!!

They promised during the checkout that there would be no additional costs, like customs, duties, etc upon arrival, however I needed to pay all the import fees. Customer service is very unprofessional and unhelpful. Be warn, don't trust their promise regarding the customs and duties. I wish I waited and have bought from local retailer instead of their website.
Update as a response: you absolutely clearly guaranteed to me that there would be no additional charges upon arrival. I sent screenshot multipl times to your customer service so they could see what was promised to me during checkout. Your customer service just chose not to react and ignore the fact that you are lying to a customer. You can check all the correspondence and you will see that screenshot that 100% clearly guarantees no additional charges would be for this particular order. Therefore, this review must stay here to inform customers not to trust your promises at the checkout.
And a tip for you: instead of arguing with a customer, just check your website. Maybe actually customer is right and you promise the customers in the Netherlands that they do not need to pay any additional duties and fees upon arrival to their country.

I emailed Anastasia of BH about a lip gloss I was looking for and heard back from them in less than 5 minutes! The lip gloss I was asking about is no longer made but, I was given a great suggestion that is even more pretty than the one I was asking about. GREAT CUSTOME SERVICE!!!!

I love their makeup! I have sensitive skin and these products seem to be working great for me. I am happy I have finally found something that works for my type of skin. Their eyeshadows and eyebrows products are the best I've ever used. Their customer support is also incredible. Totally recommended if you're looking for quality makeup

Modern Renaissance is truly the best eyeshadow palette I have ever used & will never buy another brand. I had a minor issue with my order which was promptly resolved by the customer service team. I will be trying more ABH products because it’s important to me to do business with a company that manufactures top quality products, but also delivers those products with top quality customer service as well. I strongly recommend this company.

I love their products and the customer service is top notch..best lip liners, lips and eyebrow makeup..I will always be an Anastasia fan.💛

What made my experience great is a combination of quality products (I use 3 of their eyebrow products) and excellent customer service.
I can see customer service satisfaction slipping away from many other companies with newer corporate models and goals of profit before other essential successful business protocals, in my opinion. Some examples are an over use of AI and the absense of human interaction.
Anastasia efficeintly and quickly replies to customer service issues and uses the old adage, "The customer is always right" model.
In over a decade I've written to them two times, I wasn't disappointed. This makes me a satisfied and happy consumer. It is because of these satisfactions that I highly recommend Anastasia Beverly Hills.

I placed my very first order with Anastasia Beverly Hills on the TikTok shop and received my order today! And to my Unfortunate surprise my box came damaged and the inside was exposed, so I went to retrieve my products and immediately noticed that one of my products were missing! This is something that has been happening for the last year to me though… My products have been coming in damaged boxes with products missing and I know that’s NOT because of the company, this is because of sticky fingered people that work for the Postal Services but that’s another story for another day😅. But anyways, when I reached out to Anastasia Beverly Hills customer service, All I did was send one quick and simple email with my order number and provided pictures of my damaged box and my order slip, and they immediately sent me a replacement no questions asked! I haven’t tried any Anastasia products yet like I said in the beginning of this review, this was my very first order! But as we all know, Anastasia has been around long enough and obviously it’s for a reason, right!? So I already know that I’m gonna love the products! But I must say, the quick and easy hassle free customer service experience alone is what got me, and earned them another return customer for LIFE! 💕 Thanks, Anastasia!

I love their products, but their customer service is also excellent. I had an issue with a product I had purchased (love the product, but the product got stuck in the lid), and after requesting a photo of the product and the packing slip (I no longer had the packing slip so they gave me another option, which was great), they immediately mailed me a replacement product. They were quick to respond and solved the issue.

I Am a new customer of Anastasia Beverly Hills. I found them on tiktok shop. I first ordered their Norvina Palette vol 5 and I'm obsessed. Then I got the dewy setting spray and it's amazing. I have worked with their customer service on an issue I had with a recent order. I was accidentally swnt the wrong item. I worked in customer service for years so i know things happen. The customer service is amazing! They are quick and very easy to communicate with. It's important to have trust in a brand and customer service is the backbone of a company. I appreciate them being so easy to work with.

I love Anastasia products. This is the first time I ordered directly from Anastasia apposed to purchasing from my local Sephora. And I must say, their customer service is amazing. I received my 2 brow wiz pencils and when I opened them to use them they were both broken. I contacted their customer service and they sent out 2 new replacements right away.

My favorite so far is the brow wizard.
It's by far better than any other I've used! Customer service deserves a gold star!

I've been using Anastasia Beverly Hills makeup for years and overall I'm a big fan. Their Modern Renaissance eyeshadow palette is one of my all time favorites - the shades are highly pigmented and beautiful. I also love their Dipbrow pomade for my eyebrows. It goes on smoothly and keeps my brows looking full and shaped perfectly all day.

My only complaint is with some of their lip products. While I adore their liquid lipsticks for the bold matte colors and long lasting finish, some of the shades are so drying on my lips. I exfoliate and prime but an hour after application my lips start feeling parched and I have to take it off or apply gloss on top.

OMG Anastasia Beverly Hills is my new favorite makeup line! I'm obsessed with the Modern Renaissance eye shadow palette - the colors are so pigmented and blendable. The brow products are also amazing - the Brow Wiz pencil makes doing my brows so quick and easy to get that perfect arch! I love how long the lip glosses stay on too. I literally wear something from ABH's line every single day! Can't recommend this brand enough, it's now my holy grail for all my makeup needs.

I absolutely love Anastasia Brow definer, but after little use the plastic started breaking down. The locking mechanism on the spolie side needs tweaking. I hate complaining or reaching out to complain, but with everything getting expensive. I could not, not say something. The customer service to replace my product has blown my mind! With no hassle. As an ER nurse, I dont have the energy to argue or complain. They made this process, seamless. Thank you

Their customer service team is excellent. I had a package that FedEx claimed was damaged, I emailed Anastasia and within hours a new package was on the way to me. In the middle of a holiday season, great customer service.

I just love their products. Last year I bought two eye shadow palettes and for this year three of them.
I had a problem with their products and instantly they came up with a solution. Their customer service team is amazing.
Thanks, ABH

Customer service was outstanding. They responded to my email request immediately (on a Saturday). They helped me with my issue in a timely manner. Very appreciative of the quick response by the Anastasia team.

Had an issue with a damaged cosmetic product and it was handled in a super efficient and satisfying manner. Quick responses to my emails were very much appreciated. A replacement was issued quickly once I provided the necessary documentation. Fantastic Customer Service from Anastasia Beverly Hills!!!