I absolutely love Anastasia Beverly Hills! Their products are beautiful, especially their GLIDR eyeshadow sticks, lip liners, and Crystal Lip Gloss in Glass, all which have become some of my fav... See more
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It's been a long time since a company went above and beyond the way ABH did for me. A recent order ran into trouble through no fault of theirs. I reached out simply to let them know, not expecting any... See more
Company replied
I love ABH makeup & when I ordered this time my products came broken. In a matter of minutes after emailing, I received an email back that they were replacing my products for free and i had a confi... See more
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I would like them to recall their Micro Brow Pen. I love Anastasia brow products until they came out with the micro pen, which I absolutely loved until all the paint on tube flaked off onto my h... See more
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Company details
Written by the company
If you’ve experienced makeup by Anastasia, you know it’s more than prestige makeup. It’s more than a trend or a look. And it’s more than getting your best eyebrows, lips or lashes yet. Every product Anastasia creates is made with extreme purpose, detail and design so you get gorgeous, pro-level results without being a pro. Every formula, every shade, every tool is powerful enough to be used by a master artist, yet effortless enough to be used by a beginner. With 25 years of innovation and experience, it’s no surprise that Anastasia has consistently disrupted the industry and re-defined prestige makeup.
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4.2
Great
326 reviews
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This company hasn't invited customers recently, so reviews may not be representative
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Excellent products + fast delivery
I ordered twice, each time the very appreciated eyeshadow palettes, during Black Friday and short befreundet Christmas. They arrived in perfect condition, the express delivery promise was absolutely fulfilled (10 days from Memphis, US to Germany). I can only recommend the products I ordered which were Norvina Palette Vol. 3+5, Soft Glam and the new Primrose Palette.
January 4, 2022
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive rating and review. Enjoy your product!!
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Broken Christmas Pallettes.
I ordered 5 make up pallettes for Christmas gifts. On Christmas morning we discovered 2 arrived very broken. Customer service said they would send replacements. Chelsea who also wrote a review below me said she received her replacement pallettes in 2 hrs!!! 2 days later I am hopeful mine will be shipped soon.
December 28, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product. Happy New Year.
Great products and customer service
I have purchased a lot from Anastasia and the quality is excellent.
I recently placed an order where a few of the eyeshadows arrived damaged. I emailed them with photos of the damaged products and they sent replacements in the post straight away.
Excellent customer service and excellent products.
December 23, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product. Happy Holidays!
Wonderful customer service and great…
Wonderful customer service and great products, I wish I could afford to buy them all!
December 22, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product. Happy Holidays!
Great products & service
Great products, great customer service! One of the palettes I ordered arrived damaged, I sent them a message with photos through their website contact form and within a day they'd ordered a replacement!
December 20, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product. Happy Holidays!
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Damaged in transit
Ordered a palette for Christmas with expedited shipping, but it was unfortunately damaged in transit. Emailed customer service with pictures and within 2 hours the sent me a replacement palette with expedited shipping. Incredible experience and grateful for the fast response
December 20, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product. Happy Holidays!
I ordered some lipsticks with delivery…
I ordered some lipsticks with delivery to Mexico, I just got 4 of 10 unfortunately. But I wrote with the customer service and the did a great job sending me again what were missed. AB has a great service!
December 17, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product.
INCREDIBLE CUSTOMER SERVICE!
INCREDIBLE CUSTOMER SERVICE!
I ordered the Primrose palette which sadly had a couple shadows broken, even though it was packaged in bubble wrap. They quickly responded with an apology and are sending a new palette with no need to return the damaged. Love love love ABH 💕 it’s why I collect all the palettes. Thank you so much xx
December 17, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product.
Great customer service, refunded immediately
One of the eyeshadows I received didn't look like the image on the website. I let them know as I was a bit disappointed in the colour that arrived and they refunded me immediately and told me to keep the eyeshadow. Amazing customer service! Couldn't fault it, would definitely shop again
December 15, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product. Happy Holidays
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Excellent Customer Service
I ordered quite a few items from Anastasia Beverly Hills. Everything was packaged neatly with bubble wrap. Everything was perfect, except two eyeshadows in the Primrose Palette were damaged.
I reached out to customer service who responded quickly and professionally. They were very accommodating and provided me with some options on how to remedy the problem. I'm very impressed with their customer service and the overall quality of the products I received.
December 15, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product. Happy Holidays
Wrong products delivered
I ordered two seperate packages, one of which had wrong items. The moment I received, sent them an email and within 24hrs they replied and to my surprise they not only placed correct but were sweet enough to ask me to keep the wrong products too. The best experience so far, love u guys ❤️❤️
December 14, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product! Happy Holidays
Great customer service
I reached out to the CS team because the palette I ordered came in damaged. They responded immediately and tended to my request swiftly.
December 14, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product! Happy Holidays
Amazing customer service
Amazing customer service! I bought the Nicole Guerrero Highlight Palette and upon receiving it via mail it was damaged. I emailed them and they sent me a new one so fast! Absolutely amazing! Thank you so much!
December 12, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your Glow Kit.
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Best makeup
Best makeup. Best customer service, had an issue with missing /shipping items. Wrote email and got responded very quickly and they were able to fix the issue and ship my items fast and accordingly. Thank you Anastasia Beverly Hills !!!
December 12, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product. Happy Holidays!
Best service..!!
I had ordered this trio one was broken with the shipping, but customer service is just amazing!!!! Highly recommend to order ur make up here, get the best quality and the best service😍
December 11, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product.
I ordered a palette bundle and sadly…
I ordered a palette bundle and sadly one palette was damaged but I emailed Anastasia and they responded within minutes and apologized and also offered to send a new one!! They handled everything so nice and professionally!! 11/10 would order from again!
December 10, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Our customers are our number one priority. Enjoy your product. Happy Holidays
They are very nice and if your order…
They are very nice and if your order comes in broken or damaged they help you out asap i just love this brand ❤️❤️❤️❤️
December 10, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product.
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Great customer service
Great customer service!
My package was missing. I contacted with them and they send me another one. Thank you!
December 9, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product.
Very happy
Very happy with how ABH dealt with my shipping issue. Not only were they kind and professional, they resolved the issue in an excellent, timely manner. I will for sure be shopping with ABH again. Customer service is incredibly important to me as a consumer and ABH checked all the boxes for me.
December 8, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product! Happy Holidays.
The best customer service ever
The best customer service ever, they answered on the email very quickly.and they help!
It won't be the last time I shop from the site!
December 8, 2021
Unprompted review
Reply from Anastasia Beverly Hills
Thank you for your positive review and rating. Enjoy your product
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