Ancestry.co.uk Reviews 

9,480
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,403 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very engaging for building detailed family trees, exploring historical records, and uncovering fascinating ancestral stories over time. Many people appreciate the helpful hints and DNA features that significantly assist in connecting with distant relatives and confirming historical accuracy. Some reviewers were not happy with the customer service, experiencing complete silence when trying to resolve billing questions and unexpected automatic subscription renewals. Others mentioned that recent website updates made navigation difficult, slowed down research, and introduced frustrating errors into shared family trees. People also noted that reaching out for a refund proved extremely challenging due to automated communication systems.

What people talk about most

User experience

Consumers find user experience to be ambiguous, reporting a mix of helpful features and frustrating hurdles.... See more

Product

Customers consistently note ambiguous experiences with product, often highlighting the vast databases and... See more

Website

Reviewers highlight ambiguous aspects of website functionality and design. Many consumers praise the platform... See more

Subscription

Customers had ambiguous experiences with subscription models, with many long-standing members expressing... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The web-based version is much better to use than the app. Even using the web-based version there are problems with "frames" on Windows machines with less than a 14" display. The vertical scroll bar i... See more

Company replied

Rated 4 out of 5 stars

The most amazing thing about using Ancestry and the DNA test it offered was that I was able to discover a 100 year old family mystery - who my grandfather was! I was then able to build my family tree... See more

Company replied

Rated 4 out of 5 stars

Searching for details on your past in your family tree can be a great way to pass the time, and can become quite addictive so allocating time for research is a good thing. It can also become quite fru... See more

Rated 4 out of 5 stars

This is quite addictive, Researching my family and my husband's . It can be revealing. I would say you have to be careful and where possible double check when information has come from someone else... See more

Company replied


Company details

  1. Genealogist

About Ancestry.co.uk

Written by the company

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Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

START A FREE TRIAL
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AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

GET A DNA KIT

Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

VISIT OUR SUPPORT CENTRE

*Free trial terms apply


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3.7

Average

TrustScore 3.5 out of 5

9K reviews

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3.7

All reviews

(9,480)

1,343 reviews in the last 12 months

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Rated 5 out of 5 stars

unravelling mysteries

i love how it is easy to use and that i have got back quite far with my family tree, also i have met a few cousins along the way and now keep in touch regularly. I wish some of my ancestors could see the tree and they would be surprised at some of the links and especially those who were in the workhouse when a few hundred years before them their ancestors had links to nobility. It's like like unraveling a mystery story.

August 16, 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Hello Ali. We are glad to be a part of your journey. It is awesome that you were able to met a few cousins and keep in touch. You are so right, it is like unraveling a mystery story. Thank you for sharing! We would love to hear all about the interesting discoveries that you have found along your journey.

Rated 4 out of 5 stars

DNA finding my grandfather

DNA finding my grandfather

August 16, 2026
Unprompted review
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Thank you for sharing this incredible find with us, Ali! We're so pleased we could help you make such a life-changing discovery. If you'd like, you can share more details with the rest of our team by submitting a success story here:

https://support.ancestry.co.uk/s/article/Submitting-Your-Success-Story

Thanks for being a part of Ancestry, Ali! Have a wonderful day!

Rated 4 out of 5 stars

Family tree...about time.

Searching for details on your past in your family tree can be a great way to pass the time, and can become quite addictive so allocating time for research is a good thing. It can also become quite frustrating when you either cant seem to locate what you're looking for, or you find so much that you have to check the details again and again. But its all part of the joy when tracing things about your past and that of your family and relatives. I am glad that I gave it a go after thinking about it for so long.

August 16, 2026
Rated 5 out of 5 stars

Very good for looking into my family…

Very good for looking into my family history

August 16, 2026
Unprompted review
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Hello Stephanie. We are glad to be part of your journey and starting to look into your family history. We would love to hear all about the interesting discoveries that you have found along your journey.

Rated 4 out of 5 stars

Amazing

Amazing how much information you can find about your family history - prior to this I had to trapse around records offices - with Ancestry I can cross check my findings relatively quickly
My one reservation is that it relies on a good internet connection which I do not always have

August 15, 2026
Unprompted review
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Hello Rachel. We are glad that you have found our records to be helpful in your journey! We agree it beats going around to record office to record office to find what you need. Thank you for sharing. We would love to hear all about the interesting discoveries that you have found along your journey.

Rated 5 out of 5 stars

Family history - your very own detective story

Ancestry is great for the beginner - easy to use, easy to start building a family tree, easy to research. But as you learn and understand more, there is so much more to it - looking at DNA, webinars and the Ancestry YouTube channel, so many new records being added all the time so there are always new discoveries to be made. It's like a detective story with your own ancestors at the core of the discoveries you make.

August 15, 2026
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Reply from Ancestry.co.uk

Hello Bron. We are glad to be part of your journey. You are absolutely correct. You are your own decective and finding out your own history. We try to provided you with the best clues and you have to put them together. Thank you for sharing. We would love to hear all about the interesting discoveries that you have found along your journey.

Rated 5 out of 5 stars

Genealogy experience with Ancestry

I've been a subscriber to Ancestry for many years and have been able to build my family tree way beyond my expectations when I started the project. I have also connected with many many relatives through Ancestry DNA matches.

August 15, 2026
Rated 5 out of 5 stars

Priceless discoveries

You have found for me living relatives I did not know existed who had pictures of ancestors such as my Great grandparents that brought them "alive".
DNA results have put me in touch with cousins I've not met before, even in other continents.

May 10, 2026
Rated 4 out of 5 stars

I have been a member for over 12 years

I have been a member for over 12 years. I like ancestry for the lay out and large customer base.

August 15, 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Hello Bridget. We are glad that we could be part of your journey. Wow, you have been with us for so long, we bet you are a pro at this. We are glad that you like the larg customer base and the lay out of our website. Thank you for sharing! We would love to hear all about the interesting discoveries that you have found along your journey.

Rated 4 out of 5 stars

Amazing discoveries!

The most amazing thing about using Ancestry and the DNA test it offered was that I was able to discover a 100 year old family mystery - who my grandfather was! I was then able to build my family tree on both sides of my parents which was very very interesting! The only slight downside to using the website was that their hints and suggestions were not always correct, even though they were quite adamant. Best always to check suggestions as to who an ancestor might be - sometimes they get it wrong. On the whole though, I love Ancestry.co.uk!!

August 15, 2026
Ancestry.co.uk logo

Reply from Ancestry.co.uk

How amazing, Jenni!! We're truly honored to be a part of such a big discovery for you and your family. Our Hints algorithm definitely gets things wrong at times, and determined researchers like yourself make the system better through your thorough detective work. We appreciate the love and thank you for sharing your experience! Have a lovely day!

Rated 5 out of 5 stars

Helpful hints and links

Helpful hints and links to other trees helped build my family tree from only a little family knowledge to start with. By taking the DNA test I've been able to double check my tree and be confident in it's accuracy plus discover my origins. I've also been able to connect with distant relatives to help build trees.

August 15, 2026
Rated 5 out of 5 stars

DNA results a shock but a lovely surprise

I did a DNA test so that my great Nephew could see he was related to us as he said it hadn't matched him to any Thorpe's, so I joked saying that's a bit worrying maybe my Brother isn't my Brother. But it was because no Thorpe's had done a test as far as I was aware. It matched him to me and said he was my grand Nephew which is correct.

What I wasn't expecting a bit later was to be matched to a Sister or Niece, gave me a few sleepless nights and a lot of questions to figure out she was my Niece. It was a shock but a lovely surprise at the same time we have done facetimes and lots of messages and I feel like I've known her for years. I am so excited to be meeting her soon and now know how all those people on Long lost family feel. I have seen photos of my Grandparents and other ancestors on Ancestry and find it fascinating that people I don't know but related to have photos I have never seen but can now add to my tree. I just wish I had more time to figure out what to do on Ancestry. ONE DAY!!!

October 3, 2025
Rated 5 out of 5 stars

Finding my Ancestors.

Enjoy using Ancestry especially all the new additions that have been added over the years.

August 15, 2026
Unprompted review
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Hello there. We are glad that we could be part of your journey. We are happy that you like the new additions that we have added. We do try to keep our members up to date on all the information that is out there. Thank you for sharing. We would love to hear all about the interesting discoveries that you have found along your journey.

Rated 5 out of 5 stars

Found by Census and DNA

When I started researching my family history I didn't know that my maternal grandfather, Robert John Taylor, was illegitimate. I was always told that he was the youngest of 13 children of what I now know where my great, great grandparents. I found he was illegitimate when searching for him on the 1901 Census. His mother I then found was a servant in the employ of a Bowyer family in Croydon, Surrey. I have subsequently found DNA connections to both sides of this family and am pretty confident that this the maternal root of my family. I have found a photograph of a Campbell Bertie Travers Bowyer, one of the sons of the family, to whom I share an uncanny resemblance. By a strange coincidence, although Campbell Bertie Travers married but did not have any further offspring, descendants of what I now believe are my great, great grandparents, now live only a stones throw from where I now live. I have tried contacting them without, unfortunately, any response

August 15, 2026
Rated 5 out of 5 stars

A Great Tool

Ancestry is very, very good and I have uncovered a lot about my family as my late father never spoke about his family while was still with us. I have even made contact with distant relatives which has been fantastic and this includes with a great grandson of my paternal grandaunt.

September 15, 2025
Rated 1 out of 5 stars

I bought my wife the DNA kit and a…

I bought my wife the DNA kit and a months trial for Christmas. It took almost six months and numerous telephone calls to get the results. The months trial is not available after this amount of delay as the time has run out. More telephone calls. After some “discussion” Ancestry agreed to start the trial over again giving her the month that I had already paid for. Not even an extra day for all of the hassle and delays. Poor Show.

July 27, 2026
Unprompted review
Ancestry.co.uk logo

Reply from Ancestry.co.uk

Thanks for getting in touch lately, Paul. We're sorry to learn of any delays that your wife may have encountered for their DNA results. We appreciate that the wait for them can be an anxious time, and them taking longer than anticipated must be frustrating. We are glad that our team was able to help by restarting that membership, and hope that your wife can make some rewarding discoveries with us. We'd love to share some tips to help them make the most of their account. If you'd like to forward these on, you can find some helpful guides below.

Link: https://www.ancestry.com/t101648/rd.ashx?ancid=9v16wqrpzu

Thanks again for reaching out to us so we could share these, and ensure your feedback is taken on board too. We hope you have a great day!

Rated 4 out of 5 stars

i have enjoyed looking into my family…

i have enjoyed looking into my family and building a family tree, i've reached a point where its difficult to progress as i want to be 100% certain before adding anything, this isn't a fault with ancestry just how well it works. I've just renewed my subscription so i can keep trying.

December 25, 2025

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