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AndaSeat Reviews 

898
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 380 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its comfort and supportive design, often highlighting features like adjustability and magnetic headrests. The quality and sturdy construction of the chairs are frequently commended, with many noting their durability. People also appreciate the straightforward assembly process and overall positive user experience. However, customer service experiences were mixed; while many received excellent support, some reviewers reported unresponsiveness or unhelpful resolutions. Some were dissatisfied with product aspects like armrests not adjusting or being prone to issues. Occasional manufacturing defects complicated assembly, and a few customers received items damaged during shipping.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the comfort, durability, and overall quality... See more

Quality

People report positive experiences with quality, highlighting that many chairs are well-built, durable, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the support as awesome, quick... See more

User experience

Clients share positive opinions on user experience, with many finding the product very comfortable and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The chair is fabulous! I have a short torso so finding a chair I could work from comfortably with L4-L5 pain was paramount. I love how my Phantom 4 Pro is quickly adjustable to any desired position to... See more

Rated 4 out of 5 stars

I am well pleased with my chair. Quality is fantastic. Only issue I had was with shipping. I wished Andaseat offered other shipping options other than Fedex.

Rated 5 out of 5 stars

This chair is amazing iv seen videos of different models people making funny videos with y’all’s chairs. I built it myself when it came in and sat in it a bunch of times, I haven’t even used it for ga... See more

Rated 5 out of 5 stars

The seat is really comfortable for my height and back issues. I am 5'1" and I have facet degeneration in my lumbar vertebrae and pinched nerves. The customization is great. The only issue I have is th... See more



Company details

  1. #132 of 176 best companies in Furniture Store
  2. #72 of 113 best companies in Electronics Store
  3. #18 of 25 best companies in Furniture Manufacturer
  4. #10 of 13 best companies in Office Furniture Store
  5. #53 of 66 best companies in Video Game Store

Written by the company

In 2007, we started out with a name and belief inspired by the Spanish expression Anda which means “go on”, delivering the best chairs, desks, and accessories that exceed user expectations. Since then, we have kept pushing the boundaries in ergonomic design and innovation, to make ergonomic lifestyles accessible for everyone. With 17 years of thriving,we’ve grown into a world-leading seating solution brand. As an active force in the esports world, we’ve sponsored over 40 teams across more than 2,000 gaming events. We’ve also teamed up with FlyQuest, Top Esports, NRG, NIP, and other major names in gaming, pop culture, and beyond, presenting exclusive IP editions to fans around the world. With an unwavering commitment to innovation,we’re determined to deliver cutting-edge products with comfort-defining design and features.Stay ahead of the curve with us. Feel free to reach out to our headquarters for further assistance via https://www.andaseat.com/pages/contact-us


Contact info

4.1

Great

TrustScore 4 out of 5

898 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(898)

380 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I GOT A HEADACHE TRYING TO LOCATE THE…

I GOT A HEADACHE TRYING TO LOCATE THE CABLE BALL IT ISNT EXPLAINED WELL TO WHERE I CAN LOCATE IT

June 10, 2026
AndaSeat logo

Reply from AndaSeat

Dear Customer, We apologize for the inconvenience. You can find clear installation instructions in the manual, or you can contact us for assistance. Thank you for your support and understanding.

Rated 5 out of 5 stars

Our chair came damaged due to shipping…

Our chair came damaged due to shipping process but it was corrected immediately! The chair is so comfortable and I will definitely order from this company again and again due to customer service!! Everything from ordering to replacement and beyond was top notch!!!

June 1, 2026
Rated 1 out of 5 stars

Send me broken chair and have done…

Send me broken chair and have done nothing

June 8, 2026
AndaSeat logo

Reply from AndaSeat

Dear Customer, We apologize for the inconvenience. As you can see in the screenshots sent to you, we responded to all of your emails promptly, but the emails couldn't be delivered to you. If you need further assistance, please reply to our support tickets. Thank you for your support and understanding.

Rated 5 out of 5 stars

Worth Every Penny

I don’t usually write a lot of reviews, but for this desk I had to because I’m genuinely impressed. First off, the packaging was excellent, with plenty of padding and protection around all of the components to prevent damage during shipping. Unfortunately, a few parts of the outer box were slightly damaged, likely due to FedEx handling, but thanks to the careful packaging everything inside arrived in perfect condition.

The desk itself looks fantastic, feels well-made, and the materials seem to be high quality. Assembly was straightforward and hassle-free, with no issues at all. Everything lined up properly, and the instructions were easy to follow.

If you’re in the market for a great standing desk, this is definitely worth considering. Honestly, it feels like a solid alternative to a Secretlab desk at a more affordable price point. Based on my experience so far, I’m extremely happy with this purchase and would highly recommend it.

June 2, 2026
Rated 2 out of 5 stars

I had a small plastic piece to cover…

I had a small plastic piece to cover the head of some screws that was broken on delivery. I was told, I should of bought shipping insurance. As time went on a bolt holding the chair broke and I fall to the ground and one of the adjustment handles broke. Over a lengthy time the seat became very hard. The best part of this chair is the magnetic head rest.

September 11, 2025
Unprompted review
AndaSeat logo

Reply from AndaSeat

Dear customer, we have never received any communication from you. If you encounter any damaged, defective or missing parts, please try to describe your problem with photos/videos of the affected area and provide us with your order receipt. Our support specialists will do their best to assist you.

Rated 4 out of 5 stars

4/5 stars Kaiser 3 Review

The chair was packed super well, and it was very easy to get it all set up. I wanted to give the chair a bit of use before a review, and so far it's pretty good. I like the tall back and the pillow that comes with it; the bottom is also super firm but also pretty comfortable. I also like the way the arms move. But now here are a few downsides for me. First, the chairs' bottom, while wide, has a front that is angled on the sides and straight at the very front. My only complaint there is my legs do not fit in the front side-by-side comfortably but rather sit slightly to the sides where it's not as deep. This can lead to some discomfort as all the pressure is then pretty much in the middle of my thighs. Also, the lumbar support dials, while they turn, don't seem to do much of anything. Now, those negatives aside, I do like the chair; even with it being as pricy as it is, I think it's a good value.

April 19, 2026
AndaSeat logo

Reply from AndaSeat

Dear customer, we apologize for the less-than-ideal shopping experience. We have forwarded the issues you mentioned to our product and technical teams for verification and investigation. We greatly appreciate your valuable feedback and suggestions, which will play a constructive role in upgrading and optimizing our products. If you encounter any further issues while using our products, please feel free to contact us at any time. Thank you very much for your support and understanding!

Rated 2 out of 5 stars

I'll start with saying the chair is…

I'll start with saying the chair is comfortable to start on a good note. Big issue i experienced and I see.others having a massive issue with is the arm rest bolts... 2 of the 4 on each side(total of 4) had the material from the cover in the bolts bores.... which made assembly much longer and probably have altered future disassemble/assembly.

May 25, 2026
AndaSeat logo

Reply from AndaSeat

Dear customer, sorry for the inconvenience. If you encounter any damaged, defective or missing parts, please try to describe your problem with photos/videos of the affected area. Our support specialists will do their best to assist you. Thanks.

Rated 2 out of 5 stars

Used to love it but...

I bought 2 Anda Seat gaming chairs in less than two years and I was very satisfied at first. Unfortunately both of them became "squeaky" pretty quickly. Everything has been done to fix that annoying sound including cleaning, loosening and tightening bolts, lubricating with the right products as recommended on the website... Nothing could fix it. The squeaking sound is coming from the base where the gas cylinder fits in. There is nothing to do except ordering both parts. Be aware of the fake lifetime warranty advertised. Read it carefully cuz they won't help you at all. Buy somewhere else if you want customer support.

May 31, 2025
Unprompted review
AndaSeat logo

Reply from AndaSeat

Dear Customer, We apologize for the misunderstanding. We have never advertised a fake lifetime warranty. As long as the product is within the warranty period, we will resolve any product issues you may have. To avoid further misunderstandings, we recommend that you carefully review our warranty policy. Thank you for your support and understanding.

Rated 5 out of 5 stars

Purchased the Anda Seat Kaiser 2 XL…

Purchased the Anda Seat Kaiser 2 XL Gaming Chair as it matched my size and build, I am 6ft 1 and weigh in at around 110kg (about 242.51 lb.).

Had the chair for nearly 2 years and no issues very comfortable! I spend a lot of time on the computer.

Just before the warranty expired, the tilt mechanism failed, and the chair would no longer stay upright.

Contacted Andaseat directly via email they were very helpful and organized FOC replacement parts delivered straight to my door! Very quick delivery! Very helpful customer service. chair is back to being good as new.
I rarely leave a review for any company, but I was astounded by their service, and product support would highly recommend them!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

My honest review

I initially had a problem with my order because one part of the chair arrived defective, which was frustrating.

However, the support team reached out, took responsibility, and worked with me to resolve the issue by arranging a replacement. I appreciate their effort to make things right and improve my experience.

Customer service matters a lot, and I’m happy to see the company stepping in to help resolve the problem professionally.

Thank you, and I look forward to receiving the replacement.

May 25, 2026
AndaSeat logo

Reply from AndaSeat

Dear Customer, We deeply apologize for the inconvenience you've experienced with our product. We have arranged shipment for a replacement chair for you. Thanks for your support and understanding. Let us know if you need more help.

Rated 5 out of 5 stars

Worth the Price!

The quality of the chair is fantastic for the price point. The instructions and assembly was a breeze to read and get the chair put together! The chair is comfy and very adjustable to find just the right seating and comfort I was looking for in a chair!

May 12, 2026

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