Angel Remy Reviews 

216
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers had a great experience with this company. Many customers frequently praise the hair extensions for being exceptionally soft, silky, and maintaining outstanding quality over a long period of regular use. People also genuinely appreciate the remarkably fast delivery service, with online orders consistently arriving the very next day without experiencing any unexpected delivery problems. Though some customers experienced disappointing issues with the hair quality, noting that it became dry, matted, and shed excessively after a short time. A few other people also openly mentioned frustrating difficulties regarding product returns, unexpected color mismatches, or missing items from their recent orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing the hair extensions as super soft, silky smooth,... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the hair for being super... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast shipping and prompt... See more

Service

Users describe positive interactions with service, highlighting excellent support, brilliant delivery, and... See more

Order

Reviewers express great satisfaction with the order experience, highlighting quick and easy ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I absolutely love Angel Remy hair, the hair is super soft and long lasting, as a hair extensionist all I would say is about hair restocking can be a little bit of an issue. Other than that the hair th... See more

Company replied

Rated 4 out of 5 stars

Hair is lovely quick delivery really happy with colour only thing I had and it is very small the bundles were wrapped so tightly in thread I had to use scissors was difficult and was scared incase I c... See more

Company replied

Rated 5 out of 5 stars

First time using these guys and it was so easy, although clear pay wouldn’t work at check out unfortunately. The communication was great and order arrived as arranged/ expected. The quality of the pon... See more

Company replied

Rated 5 out of 5 stars

Customer service is always 10/10, always there to help with any queries Iv had. Never had a problem with the hair been using since 2020, and will continue to use as my supplier. I love all different... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. also in
  3. Beauty Product Supplier
  4. Beauty Products Wholesaler
  5. Beauty Supply Store
  6. Cosmetics Industry
  7. Hair Product Store

About Angel Remy

Written by the company

Angel Remy image
Home Shop Aftercare Trade

Angel Remy have established themselves in being the nationwide’s leading Hair Extension Company offering the best quality hair at very competitive prices to trade. Angel Remy has over 40 hair colours to choose from, Enabling you to create your perfect look. Aside from our fantastic range of Hair Extensions, we also supply a range of hair extension tools which are needed when applying hair extensions. Angel Remy Hair Extensions, Global suppliers of high quality 100% human hair extensions.

Angel Remy gif

Contact info

4.2

Great

TrustScore 4 out of 5

216 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(216)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Paid next day guaranteed by 1pm it…

Paid next day guaranteed by 1pm it turned up after 5pm

August 26, 2025
Angel Remy logo

Reply from Angel Remy

Hello Nicola, I can see Royal Mail delivered your parcel late. This is out of our control as it is Royal Mail who deliver the parcels. We can claim to get your postage money back as Royal Mail did not deliver on time, please contact us for this.

Rated 5 out of 5 stars

Best wefts

Always a speedy service from angel and the wefts are always the best for weave installation as they are so compact, I always use the double drawn super weft

August 14, 2025
Angel Remy logo

Reply from Angel Remy

Hello Emma, thank you for leaving such a lovely review!

Rated 3 out of 5 stars

I’ve rated on the basis that there was…

I’ve rated on the basis that there was 18 count instead of 20 in my order.

August 4, 2025
Angel Remy logo

Reply from Angel Remy

Hello Dotty, our bundles are sold by weight not the number of strands. For example if you buy a 16g bundle, usually you will get 20 strands but as it's sold by the weight it could be some more or less.

Rated 1 out of 5 stars

Absolutely awful hair extensions ive…

Absolutely awful hair extensions ive never had such bad extentions in all my life!! Do not waste youre money, ive messsed an trying yo contact then even by email and they are totally ignoring me an i think they will wait till 30 days are up then say i cant return the hair. I had the hair in 2 days and it notted really bad its snapped awfully i paid 514 pounds for hair to snapp matt an wont brush very well! It smells like sentheic hair!! Im absolutely devastated as im a mum an just wanted a new look and i got this as the outcome! Beauty works all the way!!! This hair is awful and i wouldnt ever go back do not waste youre money people i will be posting all over socials too!

July 22, 2025
Angel Remy logo

Reply from Angel Remy

Hello Chelsey, you emailed us on 03/08/25 when we were closed and then left us this review 2 hours later. This is why you didn't receive a reply straight away. Our hair is 100% Human hair not synthetic. Regarding the hair "snapping", you admitted on Whatsapp that you hadn't had the ends cut off, this is the over hang you are looking at not snapped hair. The over hang should always be cut off.

Rated 5 out of 5 stars

Delivered on time

Delivered on time. The colour was better than I expected too. I’ve not put them in so cannot rate them yet

July 18, 2025
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Reply from Angel Remy

Hello Christina, thank you for leaving a review!

Rated 5 out of 5 stars

Perfect

Gorgeous, high quality hair. Beautiful shades! Fast delivery

July 17, 2025
Angel Remy logo

Reply from Angel Remy

Hello Charlotte, thank you for leaving a review!

Rated 4 out of 5 stars

No issues with the product itself but I…

No issues with the product itself but I paid for next day delivery and it came late! Had a client sitting in the chair, not good for business at all. Total mail are not reliable

July 7, 2025
Angel Remy logo

Reply from Angel Remy

Hello Katie, Unfortunately your parcel delivery isn't something we can control. From our end we make sure the order is packed correctly and sent out on time. Please contact us as we can claim your postage cost back for it being a late delivery.

Rated 5 out of 5 stars

Great extensions

Great extensions. Always fast delivery

June 19, 2025
Angel Remy logo

Reply from Angel Remy

Hello Dayna, thank you for leaving a review!

Rated 1 out of 5 stars

I’ve had my hair fitted on the 23rd of…

I’ve had my hair fitted on the 23rd of may , I’ve had multiple hair brands in the past and this is by far the worst constantly matting with lots of knots no matter what I do after brushing 5 minutes later there just so many knots. Lots of hair is coming out due to this not very happy really as I feel like I’m gonna be replacing very soon

May 12, 2025
Angel Remy logo

Reply from Angel Remy

Hello Mia, if you believe there is a problem with your hair, how come you haven't you tried to contact us? Please contact us.

Rated 1 out of 5 stars

Absolutely shocking customer service


Absolutely shocking customer service, never known anything like it. I have always been a customer of angel remy, never had an issue but this time was different. I approached angel remy via instagram, as the hair I have only had in for 3 weeks feels extremely thin. Whoever was behind the instagram was rude throughout and said they would only speak with my hairdresser as she’s the one with the account who ordered the hair but if I ring and speak to a manager then maybe they’ll speak with me. Yesterday i rang and spoke to DONNA who if I remember rightly is the owner. She is the most rudest, arrogant person I have ever come across. She was making out that I’m lien about how much hair I’ve had put in and she will only speak to my hairdresser then went on to put the phone down 😂! Not once was I rude to this lady! Imagine acting this way towards your customers! Then my hairdresser rings today and because the hair isn’t ‘faulty’ as such there is nothing they can do! The hair is awfully thin when it shouldn’t be!!!!!! How is this ok???? So now I have wasted nearly £400 because you won’t even give me ‘A RETURNING CUSTOMER’ the time of day to try to rectify this. I saved up for months to buy this hair. You should be absolutely ashamed of yourself DONNA, you’re a rude arrogant person!! Never ever ever again will I purchase anything from ANGEL REMY!

June 9, 2025
Unprompted review
Angel Remy logo

Reply from Angel Remy

Hello Dominique, you did not purchase any hair from us and have not spent any money with us, your hairdresser did which is why we would only speak to her. Check our terms and conditions to see we will only ever deal with the person made the purchase. After speaking with your hairdresser you requested the AngelWeft which you were told is much more discreet and will lay alot flatter than the Superweft you are used to which is where your confusion has started the hair is not faulty it's just a different method. Nobody has been rude to you either, when you were told over the phone several times we needed to speak with the purchaser you started shouting rather than getting your hairdresser to contact us. When the hairdresser did then call the following day they confirmed you had the 180g AngelWeft fitted which is exactly what you had agreed with her to have fitted originally.

Rated 5 out of 5 stars

First time purchase

First time purchase, fast delivery and really happy with the quality of the hair, will buy again

June 3, 2025
Angel Remy logo

Reply from Angel Remy

Hello Dawn, thank you for leaving a lovely review!

Rated 5 out of 5 stars

Hair quality is unbeatable

Hair quality is unbeatable! I wouldn’t get my hair from no where else.

April 23, 2025
Angel Remy logo

Reply from Angel Remy

Hello Jade, thank you for taking the time to leave such a lovely review!

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