Anglia Drain Doctor Reviews 

58
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Had a fantastic guy Colin came out to us today who fixed a very bad blockage in our drains, he was very thorough and was done within a couple of hours. Highly recommend

Rated 5 out of 5 stars

Casey was here today to fix a problem we have had for a while & couldn’t rectify ourselves. Once he had worked out what he needed to do he told me before work was started what the cost would be... See more

Rated 5 out of 5 stars

Excellent service. Manny kept us informed of his arrival time and quickly located and efficiently resolved our unpleasant blocked drain issue. He then did an underground pipe health check with his cam... See more

Rated 5 out of 5 stars

Needed a drain unblocking, Stefano from Drain Doctor arrived on the day of calling for help. Through no fault of his own miss-diagnosed which pipe out of 5 was blocked (our house had been altered by p... See more

Company details

  1. Plumber

Information provided by various external sources

The Drain Doctor is an emergency plumbing, blocked drains and drain repair service that reaches more of the Anglia region than any other. It covers the area from Cambridge to Basildon and Norfolk to Southend, and has a superb team of qualified technicians located throughout the region. A single telephone call will get a local emergency plumber to you as soon as possible. We offer a reliable, cost effective and trustworthy 24 hour call out service for emergencies, both domestic and commercial, anywhere in the counties of Norfolk, Suffolk, Essex and Cambridgeshire. We carry out planned works such as preventative maintenance and plumbing in bathrooms and kitchens. Its not all about drains, we also install sewage plants, septic tanks, soakaways, cesspits and rainwater harvesting systems. Our satisfied customers include homeowners, commercial landlords, pubs, hotels, factories, restaurants and local councils, plus hospitals, schools, offices, shopping centres and holiday parks.


Contact info

4.8

Excellent

TrustScore 5 out of 5

58 reviews

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4.8

All reviews

(58)

1 review in the last 12 months

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Rated 5 out of 5 stars

Manny attended the problen quick and…

Manny attended the problen quick and explain to me every single steps and the posible cost if go wrong the first plan,I understand all the process and I'm happy to be hen the one come to do the job. No doubts 5*

June 24, 2019
Unprompted review
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Rated 5 out of 5 stars

Best company ever!

Best company ever!! They have a worker called Manny he is so helpful very professional polite and leaves everything so tidy once finished, can't fault his work 5*

June 21, 2019
Unprompted review
Rated 5 out of 5 stars

Manny is the Man!

After a week of living with the most ghastly odour, I called the Drain Doctor and they sent out Manny! What a relief he gave me! Within minutes he had found the blockage and had it removed within a matter of seconds! I did feel terrible as the backsplash that covered poor manny made him look (and smell) like roadkill!! But he took it on the chin, literally, and we had a laugh! Great guy and great company! Highly recommend!

June 21, 2019
Unprompted review
Rated 5 out of 5 stars

Manny

Manny was confident, professional and efficient in fixing the problem that I had, very pleased with work carried out and would deffo recommend!

June 21, 2019
Unprompted review
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Rated 5 out of 5 stars

My problems were very efficiently fixed…

My problems were very efficiently fixed by Manny (Manuel), who was very positive and friendly. He explained the cost, we agreed on a plan and it was all resolved within an hour. I will be recommending him (and Anglia Drain Doctor) to friends.

June 19, 2019
Unprompted review
Rated 5 out of 5 stars

Had Ben Meadows out as I had a blocked…

Had Ben Meadows out as I had a blocked sink in my kitchen.Other plumbers had been out but was not able to rectify.Ben was polite and very efficientWithin 45 minutes he had cleared the blockage and refitted the pipe work and he even cleaned up the mess left by the previous plumbers!!Top man.Brilliant job and would highly recommend

June 19, 2019
Unprompted review
Rated 5 out of 5 stars

Would recommend to everyone

Perfect service from first call to completion, Paul worked out very quickly what and where the fault was, gave a fixed price for the job and then carried out the work, very clean and tidy, A big thanks to a hardworking engineer.

June 13, 2019
Unprompted review
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Rated 1 out of 5 stars

Was meant to be giving us a quote at…

Was meant to be giving us a quote at 12pm, never turned up, no phone call, i called they said they didnt know where they were, ended up cancelling and managed to get someone else to come down in the hour to give us a quote. May i add this quote had been booked in for 4 days

June 7, 2019
Unprompted review
Rated 5 out of 5 stars

Great Staff Mr Paul Pearce

Fantastic company fantastic staff! Especially Mr Paul Pearce, who kindly helped me out today with jump starting my van, I was stranded in clacton on sea without Paul’s help and he put his full effort in to help me out! Highly recommend company.

All round great person Paul Pearce is, cant thank him enough.

May 13, 2019
Unprompted review
Rated 1 out of 5 stars

*AVOID DRAIN DOCTOR*

Called Anglia Drain Doctor on behalf of my father (who has Alzheimer's) and I wasn't present when the engineer Kevin came. 30-minute job to unblock bathroom sink (which I had already attempted and removed/dismantled sink and some detritus). Initially tried to charge £160. Come on. Settled on £130 in cash. Taking advantage is an understatement. Search your local gumtree for an honest tradesman than these crooks.

December 14, 2018
Unprompted review
Rated 1 out of 5 stars

The engineer deliberatly wasted time to lengthen the call out duration.

They unblocked the drain which is why I called them out however. Initially they tried to bill me for 2 hours work, when they were actually in my house for less than one hour.
My apartment block has CCTV which when studied to refute their claim showed the engineer was sat in his van doing nothing for much of the call out time.
They did reduce the final fee after I challenged, but the initial dishonesty is unacceptable.

September 26, 2018
Unprompted review
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Rated 1 out of 5 stars

I would give them lower than a 1 If I…

I would give them lower than a 1 If I could. The gentleman attending to the dentist was very abrupt and rude and I mentioned that we usually are invoiced and we pay through that we do not deal in cash. He was very rude went to make a phone call said we could pay through invoice so do we want him or not and said I'm going to cancel this call out if then and left with slamming the door behind him as I was getting getting the confirmation to go ahead or not from another staff member. First of all he asked us to pay in cash which I thought was strange anyway but if this company employ rude members of staff like that we will not go through them again.

June 15, 2018
Unprompted review
Rated 5 out of 5 stars

Blocked drain in an inaccessible place.

Needed a drain unblocking, Stefano from Drain Doctor arrived on the day of calling for help. Through no fault of his own miss-diagnosed which pipe out of 5 was blocked (our house had been altered by previous owners). Called next day to see if drain doctor could help and Stefano arrived, found the correct pipe, persevered and got the blockage cleared. He then gave us advice after viewing the video footage on preventing future blockages. All in all an easy to get on with professional person whom I would have no hesitation in recommending and a credit to the company.

March 1, 2018
Unprompted review
Rated 5 out of 5 stars

Everyone at Draindoctor

Matt and Paul what can I say, but brilliant, after several misdiagnosis from various other people, boys arrived diagnosed and sorted the flooding bathroom, congratulations to Jake, also brilliant and to Angela who also pulled out all the stops to get me the help I needed, well done.

August 24, 2017
Unprompted review
Rated 2 out of 5 stars

Fixed the problem but tried charging for something that wasn't there....

I'm giving 2 stars after using Drain doctor based in Maulden. This company did unblock our toilet for a very high £174 however, they told us that there was damage (cracking) to the pipe work and quoted about £700 to sort the 'problem' but we refused and called up the local water supplier. Ended up telling us there was absolutely no damage to the pipe work and even showed us on the camera. Be careful if using this company.

May 20, 2016
Unprompted review
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