Anglian Home Improvements - Windows, Doors & More Reviews 

Good pre installation service to confirm dates. Installation was perfect.

From start to finish it was excellent, a visit from the sales Person was very good helping us to choose the type of door we would like and helping us to choose the way the door was constructed.
the finished product was completed very quick within a few weeks, and giving us a day of fitting,
on the day of fitting the fitter was very helpful in explaining what he had to do, within a few hrs it was done and we had a quick lesson in how to operate the locking system, really pleased with the design and quality of the door, so one Happy customer.

Terrible experience with the customer service team.
We had three windows replaced by Anglian Home Improvements, and unfortunately, the experience after installation has been extremely disappointing.
During the installation, the installer damaged our windowsill. When we raised the issue, the customer care manager told us that if anything was damaged, it was not their responsibility. However, as a “gesture of goodwill”, they agreed to repair it.
Unfortunately, the repair was not carried out properly and came off again after just a few months. It felt like the repair was done simply for the sake of closing the complaint rather than actually resolving the problem.
I have tried contacting the customer care team several times since, but have received no response.
What is most disappointing is the complete lack of after-sales support and respect towards customers. The friendly attitude and helpful manner seem to disappear once you have paid and the installation is completed.
Based on our experience, I would strongly question the level of customer service and aftercare provided by Anglian Home Improvements. A company should stand by the quality of its work and take responsibility when something goes wrong.

Enquiry dealt with immediately. Job completed efficiently and on time. Excellent company to deal with.

Good price
Easy insulation
Friendly service

Great product, good communication

Mitch from Bournemouth fit our conservatory single handed and was absolutely brilliant! Would give him 6 stars if we could. Personable, excellent workmanship and left the space spotless. Someone give that man a raise! Cannot rate him highly enough. The product is excellent quality. The groundworks crew were good. The plasterer was adequate. The electrician was fine. Communication on whom to expect when was poor. Overall, great product and got lucky with the fitter. Impressed with the health and safety guy checking in. Good to see a company looking after their staff.

I had appointment for 11am & got a call saying it was cancelled as it was double booked. How can a company book appointment without checking if the slot is available or not ?

On my 3rd replacement composit door and still making noises so waiting on my 4t, poorly made door every one been the same Will never use this company again

Installation of new front door was quick, efficient and very good finishing.

I am happy with the product but not the customer service after care.
Still waiting for my front window to be finished off after numerous phone calls and no reply from emails. Be warned as soon glad they gave the money you are forgotten about.

Good customer service.
Installation team were extremely efficient, tidy and did a great job.

I wrote a review on the 21st June and in response to a fully valid complaint, I received a replie saying they were sorry for the problems and I would be contacted by my local region(west midlands) to reach a resolution .
2 months on i have received Nothing!!
No communication at all Nothing! CEO
Mr Peter Mottershad should be ashamed of his company .

The replacement window was measured, delivered and installed quickly with appointments agreed. It was all veryeasy.

Installer (Dan) arrived on time and unloaded his van. There seemed to be a mountain of tools and items to carry up stairs but he did so without evening scratching or knocking the walls. The night before I cleared the room for him apart from one heavy piece of furniture but he did that for me without any problem...and put it back some hours later! Mid-way I took him a drink and the bedroom looked like WW3 had broken out, but several hours later you would never have known he'd been there. Not a speck of dirt or broken frames pieces etc anywhere to be seen. Was just like I had left it with everything put back in its place. Amazing service...and guess what, unlike so many trades people these days he did not find it necessary to bring the ubiquitous portable radio tuned to some obscure station blaring out high volume music(?) in order to complete a work assignment. Would recommend Anglian Windows any day of the week.

The door and window are good quality as one would expect. The best thing about the service was the guys who installed them. They were extremely efficient and respectful and lovely and friendly - it didn't feel like having strangers in the house!

The work completed was very professional. Reece and Callum were informative and got about their work with diligence. The finsihed product of a new front oak door looks very clean and tidy, but most of all enhamces the look of our frontage!

What is forgot to say was besides them not refunding my £4500 thay have left my property in a state of repair and they won't put it back as it was before they started i got a message back through trust pilot they said they would be in touch with me in due course nothing has happened as yet it looks like I will be going to a small claims court for breach of contract as work not carried out and £4.500 deposit not returned

Communication was outstanding during the initial choosing and paying the deposit period. Unfortunately the honeymoon is over and nobody is interested in giving us a manufacturer timescale. Including our Sales Consultant. I’ve contacted a local company to measure up for our new conservatory.

Anglian home improvement has installed double glazing in my house and it is guaranteed with Fensa. I decided to replaced my inner door with Anglian as I want value for money. Therefore I give
5 stars.