Anglian Water Reviews 

Anglian Water changed my old water meter for a smart meter and almost immediately informed me that I had a water leak. It was proved to be between my house (set back off the footway by 14 meters) and the meter. I suspected from the onset that the leak must be something to do with fitting the new meter. The only check AWA did to prove responsibility was to add a chemical to the latent body of water in the meter footway box and wait to see if it turned pink. If it had, it would have indicated mains water but it didn't and subsequently, the responsibility to find and fix the leak was placed on me. After obtaining three quotes of up to £1330 to find and clear the leak, I chose one at £650 and the contractor found a small leak on the joint between meter pipe and my water feed across the lawn which indicated AWA responsibility. To cut a long story short, AWA fixed the leak by fitting a new meter plus new pipe connection and refunded my £650 outlay. My gripe is that AWA should have tested the pipe joint and not just rely on testing the sump water before allocating responsibility on me. I was put through 6 to 7 months of stress before the refund and think many more may be going through or gone through the same experience. Many householders would struggle to finance finding a leak and could be taken to court as a result. I self insure but many may not be able to do that. My advice to anyone in a similar position is to get AWA to check the pipe joint first, especially if a new meter has been fitted. I have put this to AWA in an email and await their reply. The people that I dealt with at AWA were fine.

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Expensive and useless.

Whilst we have sought to conserve our water use with shorter showers, storing water when we run the hot tap and a self-imposed hosepipe ban before the official one was enforced, the bills continue to rise - in relative terms certainly more than other outgoing costs. This has also coincided with obscene remunerations for the senior figures in the company at a time when there has been ongoing issues with sewage discharges (in spite of the £62.8m fine last autumn). And once again this week we had low water pressure and supply severely disrupted. For any other service there would be the option of switching supplier but when it's a privatised monopoly no such option exists. Such a vital resource should never have been denationalised in the first instance.

Shane there is a no star option or even a minus , these scumbags are trying to charge me more for my water than e on are for electric , had a similar dispute with them a few years ago too when the billing was still under investigation they went ahead and put a default on the account with no notifications to my self now they are refusing to remove from credit file , this is not going to end well for them , they know you can’t just switch suppliers , got to put up with there disgusting service and they know it.

While I have no negative feedback about the staff I feel I have to express my shock and horror over the recent hosepipe ban not at the ban, thats understandable but to exclude new lawns from the ban has Anglian water been hit by heat stroke or just lost their marbles completely, so peoples water pressure is reduced yet new builds with new lawns have free reign, it speaks for itself , do they honestly think people will fully adhere to the ban when they see neighbours out watering their lawn. Disgraceful

Direct debit was not taken despite sufficient funds in my account, no explanation given, even when requested, just an email the next day saying that my direct debit is now cancelled!! Complaint sent.

Had to contact Anglian Water about the location of my water meter. There is a ring back facility that is very useful. The agent was brilliant, sorted out the account, gave us the information we needed and was friendly and helpful. Excellent service.

Today I returned home to find anglian water has installed a smart water meter expressedly against my wishes, clearly and previously revealed to them. They have subsequently broken the law by violating customers rights afforded by the law, under the law. This is typical anglian water, totally ignoring customer rights and bulldozing over individual wishes, thus victimisation is the name of the game for anglian water.
Taking this matter further now.

Disgraceful that we can’t use hosepipes yet Mark Thurston the CEO gets 1.3 million in awards - disgraceful - they should sort out all the leaks and infrastructure BEFORE they take money themselves

Exceptional service deserves recognition.

We recently moved into a 50+ year-old bungalow and noticed a terrible smell in our back garden. After investigating, we discovered that the sewage inspection covers at the side and at the back of our property had corroded so badly that they had developed large holes in them. You can imagine the unpleasant odour escaping from them!

I reported the issue to Anglian Water on Tuesday this week. Wednesday morning, an engineer visited to inspect the problem and measure the covers. Within half an hour of him leaving, I received both an email and a phone call to say that a team would be with me first thing on Thursday morning to replace them.

True to their word, they arrived as promised and fitted the new covers. The difference is incredible—we can now open the windows on that side of our home and sit in the garden enjoying fresh air instead of sewage smells.

In a time when we often hear complaints about customer service, I think it’s only fair to recognise outstanding service when we receive it. Thank you, Anglian Water, for dealing with this so quickly and professionally. It is very much appreciated.
(reference number 29782039).

I went to use the WhatsApp to ask a question if I could use a power washer from a bucket.

It replied saying were only open between working hours. It's WhatsApp so I thought that approach was strange. I waited until it was within the working hours and it said the same, unless I changed my query to another option. Seems they're blocking or not allowing certain queries.

9Received bill, standing charge- £60 - Water used charge -£20 their meter digitally read..! Lest we forget their Mantra " love every drop " DON'T attempt to save money or water via this mob , you cough up for the car washes & A/W constant leaks... phone them.. forget your data protection they want to know what you had for your last birthday box,a really abysmal service..

Hose pipe ban already due to lack of investment in infrastructure. How much bonus was fat cat directors paid this year in basically failing. Where I used to live we called it a irigation system not a water main due to the leaks we had. They closed the same piece of road 4 times in 12 months .

Hosepipe ban
Why do customers pay you money and not be able to use your services? You need to fined millions from the government for not providing customers with the service you're selling

Profits and shareholders before infrastructure.

Try saying NO to all new houses if you can't cope in the summer for failure of enough reservoirs to cope!

Time all you companies were all NOT FOR PROFIT

Grim service

After another bill increase managers and directors getting large bonuses and increases badly maintained water pipe that are being constantly dug up and bodged due to leaks ,we the minions have now been issued a hosepipe ban great job anglian water on further investigation anglian water loose 185million to 195 million ltrs a day yes thats right a day 66 billion ln a year and they still persecute the homeowner who pays massive water bills something needs to be done

TERRIBLE TERRIBLE COMPANY
closed roads at short notice blocks of the main road from spalding to bourne with now dates showing length of time closed or when it will be closed.. no duty of care for the public concern they just dont care about who and how they effect peoples lives.. I understand these works need carrying out but the muppets doing the work leave road closed signs up for weeks when no work is carried out just confuse the public so we have no trust in what we are seeing... SORT YOUR LIFE OUT and care for the customers and public you affect..

Very bad quality water, bad maintinance.
Not solving leakes and charge extra money over time without notifying customers!
Be causious of your bills