Anglian Water Reviews 

Terrible customer service. My house was left without water for 42 hours after the water main burst (on the main road). I was told lie after lie and fobbed off on several occasions as to why the leak hadn’t been repaired.
I then made a complaint and got a reply from the Customer Service department. She confirmed I was entitled to compensation. I was not happy with the figure and asked to escalate my complaint SIX times as I wanted an explanation as to why I’d received such a bad service and why water was allowed to leak out onto a main road for 48 hours flooding the road and my driveway. The staff member ignored my requests to escalate my complaint; the staff member clearly hasn’t read Anglian Waters own complaints policy.
I’m still yet to hear back from this staff member or a Manager! My original complaint was made FIVE WEEKS ago.

Person who dealt with me was very easy

Great experience. Sorted my problem out asap. No issues. Went above and beyond. Chloe was amazing!

A quick, professional response via Whatsapp. Dealt with both my queries immediately and backdated for a leakage allowance due to a leak in the house that hadn’t been detected. Excellent service from Chloe!

Great help from Kyle who sorted out my queries very quickly.

Contacted Anglian Water via WhatsApp for a query that got resolved within minutes. Spoke to Kyle who not only sorted the original request, but also took initiative to make things easier in the future. I dont usually leave reviews, but this communication was by far the quickest and easiest that I have ever had with any customer services.

We have a recurring problem with our drains getting blocked. Joys of living in a 100 year old house with old drainage/sewage pipes!
But every time I call and report a problem, Anglia water are so good at coming out and rectifying the problem.
We live in Irchester and Joe came out on 3rd December and sorted the issue. All the engineers who have visited are friendly, professional and I couldn’t be happier with the service.
Also when I call to report an issue, staff are super friendly and helpful too. Think it was a lady called Sheila who I spoke to last week.
Having explained we couldn’t use our toilet as it was flooding, she sympathised and said she would get someone out straightaway.,
Honestly, such a great team.

The operator on the chat was polite, prompt and explained the situation to me. The enquiry was quickly resolved and I was very satisfied with their processes.

I moved to Suffolk in 2018 and have been with Anglian Water since then. They have always been a great company to be with, always helpful, efficient, friendly and professional. Today I spoke to Madeleine to close my account as I have sold my property and as usual the experience was efficient and painless. They are a pleasure to deal with and I am sorry to have to close my account. I would recommend them in a heartbeat!

What a great experience using the WhatsApp chat, talking to Kyle. So helpful and efficient. Sorted out straight away. Thank you.

Anglian Water is rip off company.
Their bills don't have anything to do with people’s usage. All they are crucialy made up.
Two people medium they account £ 50. I am my own, the bill use to go over £ 100. I am very economical person.
When I found out Water meter I realise their shameful dishonesty. I have two big soacway as well.
Every month I read meter and take photo and keep it.
I will never pay their bills because they have been cruel greedy over years. They declared TransUnion. Years and years they treated me like cash cow. They should pay back.
Sarcastically they want to convince themself that I don't know where is my Water meter. Never mind that digitally every month I give them meter reading.

Emily was very helpful and reassuring. She answered all my questions and reassured me. Very fast response. Extremely easy to do.

How can my standing charges cost more than my bills. You robbing modern day Richard Turpins.
It really is about time we had competition like energy suppliers. How this poor excuse of a company can carry on ripping customers off like they do without regulation is beyond belief 🤬🤬🤬 most utilities we can change . But these crooks and thieves we can't 🖕

What a great service just now from Chloe dealing with death of my father and closing the account down.

Rachel was amazing! My husband and I recently relocated to the UK and are just starting to learn how to set up accounts for utilities and all that. Our letting company was supposed to set up the water billingnnon our behalf but, they did not. I contacted the company and Rachel was able to help me set up my account so quickly and efficiently. She was also so friendly.

Online customer service with a human rather than an AI bot. Fast, efficient and resolve all requests. 10/10

Exceptional service from Chloe in the customer service team today. Swift resolution to my issue. Thank you

I had a bit of a suspect bill (higher than expected) so I contacted the WhatsApp helpline and got through to Madeline who was incredibly helpful and asked all sorts of questions about my usage. She arranged an engineer to come by to check everything out and also put a stop on my bills. Easy, swift and convenient to use and a lovely interaction with madeleine really put my mind at ease!