ANINE BING Reviews 

TERRIBLE! The Customer service is a total joke!!! They dont reply and I will never shop this horrible brand again! TRUST ME, do not buy anything from their website!!!

Terrible quality. No customer service. No reply to emails or website chat. Cannot return anything bought in their sale which was not stipulated anywhere.

Quality does not match the price. £90 t shirt made of paper thin cotton and awful fit. Not oversized at all. Got £20 H&M t shirts that are better quality

63% price increase over one year. Disgusting

Just bought a pair of boots which were very expensive! Unfortunately they are too big, i have sent 4 emails requesting a return with zero responses. The “live 24 chat” on the website is a BOT so no replies! How can any company nevermind a high end brand get away with this level of customer service in 2022
! AVOID

The worst customer service I’ve ever experienced!!! I ordered two items in the sale and received one out of the two, the bag arrived OPEN…. The packaging was NEVER SEALED!! The white sticky tape is still attached to where it should have been peeled off to secure the items inside?! I’m baffled I even got my other item. Obviously the T-shirt had fallen out during transport to Ireland. I’ve complained and emailed so many times and I still haven’t received an update. The online chat is automated and says the same thing. It’s infuriating as people are paying good money for this so called high end brand?! It’s my first time ordering online directly with them & it will certainly be my last. Im still yet to receive a refund as they said they had to “investigate with the warehouse” what a complete joke of customer service and overall experience. I wish Id of read these reviews before ordering!!

The quality and material do not match the price tag. I purchased a blazer that is marked as 500 Euros now. The quality is not even better than a Zara blazer (if not worse). The most shocking thing is I tried to put an honest review on the official website where I purchased the item, it was not posted haha. No wonder all the reviews on the Anine bing site is perfect.

Was sent wrong item and never responded to chat. I’ve been waiting 20 mins. There is no number to call. Unbelievable. First time buyer will never buy again

Poor quality! I was expecting luxury, high-quality and received thin t-shirts comparable to any other t-shirt you’d find for $20 anywhere else.

Similar situation to other reviewers - returned an item in august using their recommended returns service GLS. The tracking shows I dropped off the parcel with the date and time. It has since been lost and Anine Bing are refusing to refund me. Constant repetitive replies staying they needed to speak to GLS. Went on for weeks and now they aren’t responding to me at all and they have 200 Euro belonging to me.

I wish I could give 0 stars. The worst customer service I ever ever come across!! I ordered a jumper on the 15th of September and it still has not arrived, DPD have informed it’s lost and told me to contact retailer, anine bing concierge are no help this issue should be between anine bing and dpd, the customer should not have to sort this🫠 they barely reply and when they do it’s a copy and pasted message of the one previous .. absolutely shocking from a premium and sought after brand, hoping for a refund but by the looks of it won’t be getting one any time soon… do not buy from this brand

I bought an t-shirt dress and I didn’t like it, I was going on holiday after I came back I found out I had only 14 days to return the item to get full refund instead they email me gift card code with it doesn’t work, I try to contact Customer services but no reply at all it’s been over 3weeks now, I’m not happy about it!

My parcel was dispatched nearly two weeks ago and has been sitting in the Evri depot for a week now. Multiple emails to ANINE BING and no meaningful or helpful responses. The Evri website states that if they have had a parcel for more than 7 days that you should contact the retailer...incredibly frustrating experience to be honest.
One customer service representative wrote to me about an entirely different order in Mexico. I am in the UK!
I'm presuming my parcel is lost / damaged / stolen and will have to get a refund via my bank as there seems to be no customer service here whatsoever.

I so wish I’d read these reviews before ordering from the Anine Bing website. Shockingly bad service. Ignored for weeks when I wanted to return something - which didn’t have any returns info included when I received it. It was their poor service that meant I missed the returns period (and I have ALL the emails and DMs to prove it) yet i don’t get a refund and instead received a credit note. I never want to shop with them again so this is beyond frustrating. Terrible, terrible, terrible experience. Do not buy.

I agree with Irma's review. I buy a lot of Anine Bing online and I've had a really good experience. It's true that sale stuff is non-refundable and that can be painful when it doesn't work out; however, because her sale prices are so good, I've been fortunate to be able to sell it again online and recoup most of the cost. I love Anine's designs and find her products are really good quality. I was surprised to read such negative reviews. I'm based in a small town in Canada and not only does Anine Bing pay the custom charges (even on sale items), my purchases usually arrive within a few days. Obviously, I'm a fan.

I have several Anine Bing pieces that I enjoy wearing, however I will not be purchasing from this brand again.

I bought a pair of the Sonya jeans in a dark wash after already owning the same jean in a light wash because I love the fit.

I put on the dark wash pair and noticed that the seam down the side of the fly had come completely undone, making the jeans entirely unwearable.

I emailed Concierge (their “customer service” - after this interaction I can see why they don’t actually call it customer service) with details of the fault and photos of the issue asking for the jeans to be replaced as they are unwearable. It took two days for someone to respond and I am honestly shocked at the response I received.

The response claims that as the jeans were shipped in perfect condition (I’m not suggesting that they weren’t) then it is my fault that the seam came undone. And “as much as we want to help you, we cannot accept your request to return” - evidently you don’t want to help me or you’d offer some kind of solution. I wouldn’t expect to return a faulty item from a high street retailer, but when I have a faulty pair of jeans that cost £200 I expect customer service not to blame me for causing damage because they “rarely have damaged cases with the Sonya jeans”. I should not have to keep a pair of jeans I bought less than a year ago that I can no longer wear. I make the point of already owning the same jean because I have had the other pair much longer and have worn them much more and have not had this fault with that pair.

The tone of the response is abysmal - dismissive and accusatory. My email was simple and polite, I did not complain, I simply asked for a solution to a faulty item and got an arrogant, dismissive response. I have requested that they escalate my email as a complaint because telling me the damage is my fault and expecting my “understanding on this matter” is simply not acceptable.

Please heed the warnings of these reviews and do not shop with this brand. Their arrogant approach to customer service is appalling, and when as a customer, you’re spending hundreds of pounds on clothing, I expect better.

I wish I had read these reviews before ordering from Anine Bing. I have not received a refund of $646.70 from an order that I sent back immediately (shoes did not fit) via FedEx and which THEY RECEIVED in mid-June. It is now mid-August, and I have no refund.

If I could give it 0 zero stars I would, I am waiting on a returns label for 4 days. No response from their concierge email, absolutely shocking customer service for a supposedly premium brand! Will never buy from the site again. Order number 211917.

Update: I finally received a gls prepaid label, I dropped the parcel at a gls drop off point exactly 1 week ago. However, per the tracking, the package has still not been picked up at the drop off location. Absolutely outrageous.

AVOID BUYING ON ANINE BING WEBSITE

awaiting a refund on two separate orders. 206965 and 210702 Paid for postage as the label couldn't be taken in the local post office and no gls in my area. Shocking customer service. Pity such a fab brand

For a high end brand customer service is poor. Returns policy for sales items is not clear and it turns out you cant return sale items. This is obviously why.
Very disappointed with this company expected more!