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Review summary

Created with AI, based on recent reviews

Evaluating 1,786 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting their durability and excellent performance, with many noting that items like chargers and cables are reliable and long-lasting. The charging speed of their devices is frequently mentioned as impressive, with many people appreciating how quickly their phones and other electronics power up. Reviewers also commend the customer service, describing it as helpful, effective, and responsive, often leading to quick resolutions and replacements. However, some customers experienced issues with delivery, noting that packages were sometimes slow or did not arrive as expected, with a few mentioning problems with specific carriers. A few other people also felt that some products, particularly cables, had a shorter lifespan than anticipated, or did not function correctly with certain devices. Additionally, there were occasional complaints about customer service being confusing or unhelpful in certain situations, especially when dealing with orders from third-party providers.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Quality

People report positive experiences with quality, often praising the high quality and durability of products,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast shipping and timely... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the brilliant,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great devices. I would enjoy more capacity. But the flexibility of the operation itself is awesome. The app frequently disconnects, has trouble reconnecting- I often have to restart the device, the... See more

Rated 4 out of 5 stars

Overall love Anker and their products. However, a few problems: They can never find your order if you purchased from a 3rd party provider, e.g., Amazon. They don't link your phone or email either t... See more

Rated 4 out of 5 stars

Bought a braided usb-c cable a year ago and it is beginning to fall apart, I have to wiggle it a bit to get it to work now. Not sure if I would buy from here again because I did buy with the idea that... See more

Rated 4 out of 5 stars

It was cheap, but the build doesn't feel super robust. I probably should have expected this, but it doesn't work well for connecting with USB drives. It's pretty smooth with everything else though.


Company details

  1. Electronics Company

Written by the company

Anker is the global leader in charging technology. This includes wireless charging, car charging, and our best-selling portable and wall chargers. Anker is pioneering Power Delivery technology to charge phones, tablets, and laptops at unprecedented speeds.


Contact info

3.9

Great

TrustScore 4 out of 5

6K reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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3.9

All reviews

(6,471)

1,821 reviews in the last 12 months

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Rated 3 out of 5 stars

Not worth the money!

There was some bullshit wording in the confirmation email about postal restrictions and my order would be coming in 2 parts although they were the same item. When parcel arrived, both were in one package. Anker, you really need to get your shit together. Not to mention there is no manual in the box on operation and can only really choose normal charge or care charge. Not too happy about that. Getting the idea of false advertising.

March 4, 2026
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Rated 5 out of 5 stars

Fast shipping

I love that the I phone charging wire that I ordered came less than a week after I ordered it

March 2, 2026
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Rated 5 out of 5 stars

Super quick charge

Super quick charge. Much better than the lesser model, by Anker. I returned it. But this higher-end model is very good. Thanks

March 9, 2026
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Rated 1 out of 5 stars

Deceptive advertising & Unethical business practice

Legitimately they run some of the scummiest business practice I've seen. I have an older Eufy Robot that says on the App qualifies for a trade in. I see the robot is heavily discounted on their website so I figured that anything I get for this with the discount is a good deal. Low and behold, the only way I get a trade in offer is if I buy the robot at full retail price from their site while they have a near 40 percent promo running on it. So I'd be spending more money to trade it in than if I was to buy it without trading it in. I contacted support because I couldn't imagine as a business owner myself who runs ad campaigns that this is actually intentional. Why would they not stack a trade in credit with the robot that's on sale. It turns out that it is intentional. And they pretty much told me to not do the trade in and just buy it discounted from their site because they dont allow trade in + an already discounted robot because those are 2 promos when trade in isn't a promo by any means of the definition because I am giving them something back in return (my old robot). Unethical advertising method. Calling a trade-in as a promo is dishonest because you're giving me credit in exchange for my robot that should be allowed to then be used to purchase the robot you have on sale. Punishing the customer for trading their robot in. Just unethical and deceptive business practice all around.

Even their response to my complaint is suggesting that I reach out to fix the problem when they should be asking what they can do to remedy the situation + my contact. That’s how customer retention. They clearly don’t care enough when they put the onus on me to reach out for “clarification”

What a joke.

December 15, 2025
Unprompted review
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Reply from Anker

Thank you for sharing your feedback with us. We’re sorry to hear about your experience and truly appreciate you taking the time to explain your concerns.

If you have any further questions or would like additional clarification or assistance, please don’t hesitate to contact our support team directly at support@eufylife.com. They’ll be happy to review your situation and help as best they can.

Thank you for bringing this to our attention.

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