An Post Reviews 2,733

Great service, Thank you

This postal outfit is a money grabbing disgrace. A terrible representative of the Irish national postal service.

Paid postage on 03rd March to send a birthday present to my sister in law in the States with a couple of cards. She never got it. I raised a claim with An Post which they gave me a claim number for about 4 weeks ago, haven't heard from them since, and they have not even bothered to reply to my email. I used An Post in good faith, given that they are our national postal service but I am now 60 euro out of pocket for the loss of the present and the cost of sending it. Would not recommend and will not be using again.

An post have my parcel which has a incomplete address on it. They are refusing to update the address or return it to sender (it’s been over two weeks now). I spoke to someone called Jen (refused to provide full name) in customer support who offered no help and was condescending. As it stands I can’t get my parcel or my refund.

All good ,very friendly

Worst service ever

The item was officially recorded as having entered Ireland on 03/04/2026, confirmed by Irish Revenue (reference 26IEDUB50598CKCAR3).

Despite this official proof, An Post has:
– refused to carry out any internal verification,
– refused any escalation,
– repeatedly redirected me to Swiss Post,
– ignored the customs data clearly showing that the item is already within the Irish postal network.

This has resulted in a ping‑pong situation between postal operators, each pushing the responsibility onto the other, even though the customs confirmation proves that the item has been in Ireland for over a month.

Under the UPU Convention, specifically Articles 17‑01 and 17‑02, the postal operator of the destination country is required to:
– perform an internal delivery check once an item is confirmed as having entered the country,
– treat customs confirmation as evidence of entry into the national postal network,
– investigate non‑delivery when the item is already on national territory.

These obligations are not being respected.

In addition, An Post’s customer service is limited to a chatbot and standardised replies, with no functional e‑mail address, no way to explain the case, no human escalation path, and no consideration of the official documents provided.

After more than a month, no concrete action has been taken to locate the item, despite clear, official and verifiable evidence.

I have repeatedly asked postman to use the delivery box i have paid for, they continue to post through the letter box and dog gets mail. I sent a query on whatsapp, obviously never answered - an email follow up 45728 resulted in no meaningful resolution. Same behaviour again from postman this morning through letterbox. I would like a refund for my delivery box. DREADFUL COMPANY AVOID

Terrible website and app. Repeat log-ins required but all I get is a whirring cursor. When using the app it keeps requesting that I download the app!!!

👍 👌 very good thanks

Online tracking said 'Item out for delivery' so I waited at home. Then online tracking said 'tried to deliver but there was no answer at address'. Parcels went to the nearest District Sorting Unit, where they have to be collected or redelivery arranged (takes up to three working days).
There is no link in Online tracking to the DSU, or its opening times. It is not visible in the Post Office Locator on the An Post website. Three other websites say that it closes at 5pm, 5:30pm and 6pm. One site lists it being open on Saturdays until 1pm and another says it is closed on Saturdays.
There was no missed delivery slip and no record on intercom of attempted delivery. Sent a query through An Post webform. An email from customer service asked for more info. When I provided info, the reply email said "Thank you for emailing An Post Customer Service, it is no longer possible to contact us via this email address." Terrible customer service.

Update: I do not appreciate the AI generated response below. I reject the description "attempted delivery that you don’t believe occurred".

Received a generic email apologising for the inconvenience. Tried to respond to the email and received "it is no longer possible to contact us via this email address".

Rescheduled delivery online yesterday. There is an An Post van delivering to neighbours this morning, but acording to online tracking, my parcel in still the DSU. Would give zero stars if possible. A complete waste of customers' time and money.

I found the website logical and straightforward

On Wednesday morning, I received an SMS informing me that my parcel would be delivered the following working day. What a plot twist — absolutely nothing happened. Nothing happened on Friday either, and while it is your charming little tradition to at least send a notification on Saturday morning warning me to drag myself to the post office on Monday, today even that modest courtesy was apparently beyond you.

Upon contacting your WhatsApp infoline — because apparently that's where civilisation has ended up — I was enlightened with the revelation that the message I received on Wednesday was purely *informational*. Just information. Information I would otherwise never have obtained, if one completely ignores the seller's app, the tracking app, and the An Post app itself. And this *information* is apparently telling me that the first working day after Wednesday is... the following Wednesday? Fascinating. Truly. A new frontier in the space-time understanding of the working week.

It is, I must say, quite remarkable that in every single case of a delivery, the information provided turns out to be *premature* — because without fail, some exceptional circumstance arises to prevent the delivery from actually occurring. A 100% failure rate. Absolutely outstanding consistency, An Post. I take my hat off. I can only imagine the relentless avalanche of disasters, unforeseen events, and acts of God that descend upon your organisation on a daily basis. You must be absolutely exhausted. My deepest sympathies.

Does it not occur to you that such notifications are, at best, entirely useless and, at worst, actively misleading? Would it not be more honest — more *humane*, even — to inform your customers in the following manner: *"We have your parcel and we may, God willing, deliver it to you sometime before the heat death of the universe."* Why, An Post, do you insist on torturing your customers with these messages?

My problems with A Post just continue and nothing ever improves. 2 parcels in waiting for now, all shipped from Dublin to a Dublin address. One has been in An Post’s possession for a week and still no sign of a delivery date. The other one is on day 5 and no sign of a delivery date. Customer support is absolutely useless and just reuse the same line on everyone about processing delays. If you’re months having processing delays you might want to look into this no? From the customer side it looks like nothing is being done and you’re just content on providing a bad service.

I get a lot of parcels from Anpost, generally good, but I’ve been worried about getting deliveries more with recent experiences, mainly the sorting system…. I have an urgent parcel using express hoping to get it yesterday, but it hasn’t been updated since handed to the post office, customer service just all saying the same thing about high volume of mail but that’s why I paid for express to get my parcel sorted quicker.
Parcel number LL275881595IE

Update 11/5: finally on the way after two days for an express within Ireland, then check this morning again said it’s sent to the wrong delivery office…
Update 12/5: no movement
13/5: no movement, meanwhile a parcel sent from 11th is out for delivery today, this express sent from 7th still nobody knows where it is!

Best in the Business An Post very understanding of people’s plight with cost of living rising , helping people with financial difficulties

More missing post all shipped between the 8th/9th of April not turned up in Ireland or Europe again. Costing us money in refunds.Shocking service
Update 11/05

You haven't requested anything on this one yet and we are still waiting on a refund on an item shipped Feb 5th tracked and registered and insured and you couldn't locate but sent us a check just for the postage cost and closed the case which we had to get reopened so you could refund the full value of insurance.

Misleading

I have had no notification from A Post to inform me of the whereabouts of my parcel - I have had hassle free experience with A Post but this situation has put a stain on this experience.
My last update was 22/04/26 to confirm A Post have my parcel and will process it for delivery.
No resolution or investigation has been provided other than parcel may be lost and that’s it. How can a parcel be with you and magically be lost when in your possession??

It was a fast and smooth process