Answer4u Reviews 493

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Great service from a provider that genuinely cares about our customers. Their team are responsive, professional, and a extension of our own service. A special shout out to our Account Manager Dallas,... See more

Company replied

Rated 5 out of 5 stars

Fantastic support from Adam at A4U. Really needed something delivered at pace and Adam went WAY above and beyond to make it happen. This allowed us to demonstrate a really agile service capability t... See more

Company replied

Rated 5 out of 5 stars

We’ve worked with other contact centre providers and Answer4U is the best thus far. We needed bespoke, personal and quite a complex script process. As always, a few challenges to get it to w... See more

Company replied

Rated 5 out of 5 stars

Absolutely exceptional service. Our Key Account Manager, Dallas, has been great. They quickly understood exactly what we needed, a bit more than just an answering service, and we were live far quicker... See more

Company replied

Company details

  1. Call Center
  2. Telephone Answering Service

About Answer4u

Written by the company

Here at Answer4u we understand that trusting your business calls to a third party organisation can feel like a huge leap of faith.

Your customers will always be your number one asset so choosing the right partner to handle your calls is an important business decision that you will only want to have to make once. Having been in the telephone answering service business since 2004, Answer4u has the experience, technology and advanced infrastructure in place to make your final decision a reassuringly easy one.

Our experienced team is what makes us different.

Written by the company

The people you and your customers will connect with
We’re proud to have one of the highest staff retention rates in the call centre industry. That means we have a team of experienced call handling telephonists who understand how important that first call, and every call thereafter, can be. We operate as an extension to your business, treating your customers with the highest level of professionalism and expertise.
Technology – Supporting great people with great technology
By continually investing in the latest Call Centre technology you receive the best call handling service available. Our use of resilient technology infrastructure means our levels of service are never compromised and your answering service never suffers. All call handling aspects of your business are fully supported giving you peace of mind.

FREE 30 Day Trial Period

So you can experience a true reflection of the cost effectiveness and efficiency of our services, we offer a FREE trial period of up to 7 days.

So you can experience a true reflection of the cost effectiveness and efficiency of our services, we offer a FREE trial period of up to 7 days.
We 100% guarantee an uninterrupted, resilient service 24/7/365 for your business.

Contact info

4.9

Excellent

TrustScore 5 out of 5

493 reviews

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Rated 5 out of 5 stars

so refreshing to deal with a company that just do what they say they will

As a small business with critical call handling needs and a global out of hours support requirement, the team at Answer4U have increased our business reach immeasurably and allowed us to confidently engage with large clients around the world.

The A4U service is not only excellent, but every one of the team are an absolute pleasure to deal with and make evolving our services with them a joy.

I cannot recommend Answer4U enough, it is so refreshing to deal with a company that just do what they say they will, no aggravation, no complication, just straightforward and easy!

September 4, 2020
Unprompted review
Answer4u logo

Reply from Answer4u

Thanks Richard,

It's great to hear positive feedback

Many thanks

David

Rated 5 out of 5 stars

Professional and well spoken

Overall happy with their experience. They are polite on the phone and extremely eloquent, patient, and kind when dealing with our customers.

August 17, 2020
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you for taking the time to review our service.

I'm so pleased the service has worked well for you and we're glad we can help support you and your customers.

Many thanks

David Chapman
Customer Service Director

Rated 5 out of 5 stars

I have used Answer4u for a number of…

I have used Answer4u for a number of years and have found their service to be excellent. I would recommend them to anyone in need of telephone/admin support for their business.

August 16, 2020
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you for taking the time to review our service.

I'm so pleased the service has worked well for you and it's great to hear you would recommend us to others.

Many thanks

David Chapman
Customer Service Director

Rated 5 out of 5 stars

Aug 20

Always easy to deal with and reliable

August 14, 2020
Unprompted review
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Reply from Answer4u

Hi Vicky,

Thank you for your review of our service!

Regards

Adam Woodhall
Key Account Manager

Rated 5 out of 5 stars

I have used A4U at 2 companies to date

I have used A4U at 2 companies to date, one with very high volumes of call answering. I have also just set up the service for a new business to our group.
The set up is very easy and the customer service and support is very professional, an excellent and speedy response in every way. You frankly couldn’t fault it in any way.
I chose the service again as I know it works extremely well. Again, couldn’t fault it.
We are a direct sales company and a 24/7 response is paramount. So is the person answering the phone on our behalf. It’s seemless with an immediate email for follow up.
1st class service, 1st class company!!!
David W
Bathing Comfort Ltd

August 6, 2020
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you for taking the time to review our service. We really appreciate the feedback.

I'm so pleased the service has worked well for you and you have chosen Answer-4u for your new services.

Many thanks

David Chapman
Customer Service Director

Rated 5 out of 5 stars

Excellent service 24/7

July 20, 2020
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you for taking the time to review our service.

I'm so pleased the service has worked well for you.

Many thanks

David Chapman
Customer Service Director

Rated 5 out of 5 stars

I can't thank Answer4U enough!

I can't thank Answer4U enough! I run a driving school, and they took the stress away by fielding all of my telephone enquiries, and this has been a great help! I would highly recommend them to anyone wishing to receive a polished service for their business.

June 25, 2020
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you for taking the time to review our service.

I'm so pleased the service has worked well for you.

Many thanks

David Chapman
Customer Service Director

Rated 5 out of 5 stars

Great company

Great company , Always professional and value for money.

June 23, 2020
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you for your review David, it's a pleasure to work with your company .

Regards

David Chapman
Customer Service Director

Rated 5 out of 5 stars

Answer4U have been really great for us…

Answer4U have been really great for us over the last 12 years. We continually recommend this service to our clients. I can honestly say the service is second to none.

They bespoke the answering to exactly what you need and require. I can't recommend them enough.

Dallas has worked with us on setting up the service for a new business and the service she has given is exactly what we have come to expect from this company. Excellent in all ways.

Thank you.

May 28, 2020
Unprompted review
Rated 5 out of 5 stars

We have used Answer4u for several years…

We have used Answer4u for several years and found the service to be excellent.

April 24, 2020
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you Bev, its always great to hear positive feedback from long term clients such as yourselves.

Many thanks

Dallas

Rated 5 out of 5 stars

We've used Answer4u for years

We've used Answer4u for years - a very good service, well priced and responsive.

April 1, 2020
Unprompted review
Answer4u logo

Reply from Answer4u

Thanks for the 5 star review Pip

Rated 5 out of 5 stars

Huge thank you to Dallas and the team

Huge thank you to Dallas and the team. We've worked with Answer 4U for a number of years as our out of hours and surge cover provider.

Recently Dallas has ensured our business has run as smoothly as possible by taking our full outbound lines for a number of days whilst we set everyone up to work from home. This ensured minimal disruption to our phone service and helped our SLAs.

The SLA's and service is something we are proud to be associated with.

A huge thank you to Dallas and the team!

March 30, 2020
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you Mick for taking the time to review our service.

I'm so pleased the service is working well for you.

Many thanks

Dallas

Rated 5 out of 5 stars

Great service and account management…

Great service and account management from Dallas Dean. Always available and very customer focused in terms of customer support to. Thank you

March 30, 2020
Unprompted review
Answer4u logo

Reply from Answer4u

Thanks Mark, its always good to hear positive feedback.

Many thanks

Dallas

Rated 5 out of 5 stars

Excellent service from answer4u

Excellent service from answer4u and value for money. Would highly recommend the service.

February 25, 2020
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you Polly for reviewing our services.

Many thanks

Dwight

Rated 5 out of 5 stars

Excellent service

Excellent service, always very efficient and professional. would definitely recommend as they are very trustworthy. Overall fantastic service

February 20, 2020
Unprompted review
Answer4u logo

Reply from Answer4u

Hi Sonia,

Its always great to hear such positive feedback.

Many thanks

Adam

Rated 5 out of 5 stars

Responsive and helpful

Responsive and helpful. No complaints!

February 20, 2020
Unprompted review
Answer4u logo

Reply from Answer4u

Thank you for providing a 5 star review of our services.

Many thanks

Dallas

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